US Post Office

Service was fast, friendly and efficient. 15min parking right in front.

I have to agree with Elizabeth. The day I decided to drop off my two packages, must have been the worst day I had in long time. Not only it ruined my mood for entire Saturday, my aggravation due to such horrific customer service extended to the next day.
The same woman, Elizabeth is referring to, worked that Saturday morning when I arrived to the post office. Unaware what was about to go down, I proceeded to the counter and announced what I was there for. I had two packages to mail out, one to Italy and one domestic. The fact that The Woman had an attitude, was pretty obvious from the start. Just her tone of voice spoke for itself.
It got interesting when it was time to select a shipping method for a package to Italy. When I said that I would like to send it with standard shipping, she got all smart with me, saying that there is no such thing as standard shipping and that I should make myself more clear. Somewhat shocked of her attitude, I tried to explain what I mean by «standard» because apparently she could not figure it out on her own. After few words, she cut me off in very condescending manner and suggested that I didn’t know what I was talking about! And as it so happens to be I speak with accent, I was instantly taken for a complete idiot! At that point I had it! Who she thinks she is? What the hell!
«Are you trying to ruin my day? I asked.
Obviously, I was not just going to stand there and take this bs!
Of course, the dialog that broke off from that point forward is not necessary to mention here but you can imagine how she instantly threw the authority card at me. It was really unbelievable! It is not even so much what she said but how she said it. The way she spoke to me was just unacceptable, I am surprised she has not been fired yet. Somebody with such poor customer service skill, shouldn’t work in public. What a sad person…
I was in a bad mood the entire day and somewhat regret I didn’t file a complaint with the management right there and then.
My advice to you is: STAY AWAY! If you want to have a decent customer service, GO SOMEWHERE ELSE! At least when you speak with an accent!
I rather stick needles under my nails in slow motion than go back there!

I’ve had to go to this post office a few times lately for wedding related postal business, and I felt compelled to add the listing to Unilocal and write a review. The customer service here is so terrible that it’s actually uncomfortable to be a customer here.
There is one woman who is pretty much always there who is the GRUMPIEST, angriest person I have ever seen – if you go in and see her, you’ll know exactly who I am talking about. She is not only brash and never friendly, she actually berates customers for being too slow, having an accent, or even just needing service. It’s uncomfortable to hear her talk to other customers, particularly this one elderly gentleman who she treated like a dumb child because he spoke with an accent. I always cross my fingers that I won’t get her, and it’s bad when I do. For instance, the last time I had her, I was dropping off a package, only I needed to add another layer of packing tape to it (I ran out at home). I have mailed off quite a few packages in my life, and the post office has ALWAYS provided packing tape if I needed a little extra. When I said I needed tape, she just looked at me, then said, «well, you have to buy it.» Okayyy… so I paid $ 3.29 for a roll of tape. She did not offer scissors or anything to help me cut the tape after I put it on myself… in fact, she walked to the back of the server area so after I finished taping, I had to just leave my package and walk out. She didn’t even take it off the counter! The whole encounter was so rude. I understand silly rules, but I’ve worked in customer service. If I had to tell someone to buy tape, I would have, in a FRIENDLY, respectful way, explained that it’s a policy that customers need to buy the tape and offered to help get the package taped. Instead, this woman looked at me like I had seven heads and was a moron, told me I needed to buy it in an almost sarcastic tone (like EVERY IDIOT knows you have to buy a roll of tape to send off a freakin’ package!).
If it was just the one woman, I would understand. Everyone knows a witch or two. But this other time, I had a very nice lady help me choosing stamps for my wedding invitations. I asked her about getting the invitations hand canceled when I finished them, and she told me that they’d be happy to do that if I brought them all back to post office. I brought them back a couple of weeks later and brought them to the EXACT SAME WOMAN. When I asked about hand canceling, she just said «we don’t have time to do that!» and then offered to sell me something so I could go and cancel them myself. Rather taken aback, I assumed that since it was a Friday afternoon, she just didn’t want to stay late to hand cancel invitations. I explained that I didn’t need them to go out that very day, so it wasn’t a problem if they needed more time. «We will NEVER have time to hand cancel YOUR invitations; you have to do it yourself.» Okayyyy… then why did you tell me you’d do it two weeks ago!!!
Look, I hate going to any post office… I try to put my mail in a box on the street and get it out of my own box. I buy packing supplies at Staples and even pre-​print shipping labels in order to avoid spending time at the Post Office. But sometimes, trips to the PO are unavoidable, and my last few experiences at the Belmont Center PO have convinced me to NEVER return here. It may only be my own small protest, but I’d rather drive to Arlington or Watertown than have to deal with the angriest, least helpful, «customer service» that I have ever encountered.