SunEdison

Horrible customer service and no communication. Signed contract for residential papa in October now 5 months later still not operating even after it was installed 2 months ago.

I considered several competing solar providers and SunEdison was the most competitively priced with the lowest pressure sales approach. Installation was handled expertly with attention to HOA and Building Code requirements. Best of all we’re generating energy and saving big $$$$ on our electric bill.

After promising a great price for their systems, they send a contract with the price anywhere from 2k-​4k over what was agreed. When asked about this they would stall, delay or not call back. This went on for over 6 months… do not do anything with this company.

Instead of buying the system outright, we did the 20 year lease with Sun Edison through a reseller. Our average monthly electric bill varied between $ 375 and $ 700 (during 2 summer months). With the lease we pay $ 235 per month with about $ 2 going to SCE every month as well. It’s great to have a steady bill and we didn’t have any out of pocket expense to get started. We had issues with the panels’ communication to the monitor because our wireless signal sucks. The panels require the use of our internet. Every so often some or all of the panels would drop off and not report — they were still working just not reporting their output. Every time this happened Sun Edison support would give us a call to help troubleshoot the problem. The reseller tried putting on their own cell based connection and that didn’t work either. Sun Edison sent someone out and we finally got the system working correctly. Their tech support is great and responds quickly as they should since it’s their equipment for now.
It’s true that if and when we sell the house we have to transfer the lease to the new owners as part of the deal but I don’t see that as much of a problem given the energy cost savings.
If you are planning to install a solar system I recommend you that you insist on a guarantee that the system will output at least 95% of your monthly average power usage. Our daughter works in SCE’s call center and she said the number one complaint is people having to pay an enormous bill to SCE at the year end because their solar panel system did not output enough energy. Once you switch to solar, SCE does not bill monthly for the usage but bills annually for any extra power you use. Their monthly bill is for taxes and fees. A lot of people don’t track the extra usage and get surprised at the end of the year with one to two thousand dollar bills.
I have no problems with Sun Edison and would do it all again.

Great product. No issues with my system to date. Our installers, Infinity Energy rocked! They did an outstanding job.

Great service and very satisfied with the system performance.
It also helped to get a free level 2 EV charger intalled to charge my 500e quicker than usual.

The biggest mistake of my life is signing a 20 year lease with SunEdison.
My residential solar system has been inoperable for four months. Six months prior to that it was inoperable for ten months. Customer Service pays lip-​service to repairing it. It’s always some vendor’s fault.
When the system does work, it doesn’t produce enough energy to cover the cost of the lease payment.
Avoid SunEdison at all cost and save yourself the headaches.

The ads are completely junk science for suckers. it is a solar company ashamed to say what it really is. «This fuel will last for 36,000 years.» Right. What happens after that? The sun goes out?
If consumers push back on these scams they will ultimately stop.

Don’t sign anything dealing with Sunedison they will put a lien on your house. We found out the hard way when we tried to refinance our home. We were lied to our face. When we specifically asked about liens, they told us there would not be any. Later they told us it was a lien on the solar panels, which is the same thing.

We chose Sunedison because there was an incentive with Chargepoint chargers for EV’s, spoke to sales person early July and got our system installed end of Sept. It took over 8 weeks for install which already was a red flag. It is now end of November almost Dec and still no Chargepoint charger which was promised during installation. SunEdison customer service has been responsive and hard to blame them, but overall what I do not like about SunEdison is their timeline which has been completely off during the whole project. Also no one spoke to me about billing. Very unorganized and unfortunately I feel under valued as a customer because there has been no compensation. I wrote to Chargepoint about how I have not received my charger which they redirected to SunEdison. The Marketing Manager from SunEdison called me, said he did research on my account and explained why the timeline has been off, said we would get our chargepoint chargers installed in the following week, but after 2 weeks still nothing. I do not recommend SunEdison for solar panels.

I live in Escondido CA and today some guy rang my doorbell and kept knocking till I answered the door. he said he was from SunEdison and showed me my energy bill from SDG&E I asked him what he is selling and he kept saying he is not here to sell me anything. I then I said look I just got home from work and I am very tired, I don’t want your product. THE GUY WOULD NOT LEAVE! he kept talking and even used profanity, and called me names! what the hell is SunEdison doing sending these obnoxious rude disrespectful people to my door and why? if this guy in any indication how this company operates, they are Psychos!
SunEdison, I am calling your office when you are open to give you more details. this was a very frightening experience!

Someone came by our house, seemed like a total scam. Red flags with this company.

Started the process back in April with the PPA. Benjamin was a knowledgable salesman who was able to answer all of our questions (never heard from him again after giving us his sales pitch). Programs seemed right for us so we elected to have it installed. Then came the problems. We never heard from SunEdison again and got random calls from V3 electric who does the install. Panels were installed finally at the end of July (they were suppose to be installed mid to end of June). Never heard from anyone again. Called SunEdison and asked them the status. They didn’t know. While being transfered from call taker to supervisor I was advised that «your systems is on and working Mr. Smith.» That was great news but I wasn’t Mr. Smith. Customer service is horrible. (except for Mr. Smith) There is no follow up after the sale from SunEdison. V3 electric installed the wrong electric panel so the city inspector has to come back out to reinspect but no one knows when (the city has already been out twice waiting for them to come out a third time). SunEdison said the problem is with V3 and not them. So I have to try and figure this out through their sub contractor. I also had to contact PG&E to ask if the application for Permission to operate has been filed. Not yet they responded. I’m the customer yet I have to track down sub contractors and paper work SunEdison should have filed. SunEdison has all along made all of our issues sound like it is our fault when we are the customers. They even said we are the ones that hadn’t filled out the permission to operate. That is V3 responsibility.
Please don’t get caught up in this nightmare like we have. Look elsewhere for your solar needs. We are stuck with this mess you don’t have to be.
mid October and still no solar and no one knows why.
Mid-​November and we can’t monitor our system online and they can’t figure out how to set up our account for billing. I’m anticipating getting a giant bill from them sometime in the future. I’ve talked to three people and it seems that no one can understand how to spell my name (even though I have phonetically spelled my simple name many times) and they keep repeating the same thing over and over.
DO NOT SIGN A CONTRACT WITH SUN EDISON.

The absolute worst customer service I’ve ever had. Will only take card by payment if it’s month by month, then charge you $ 15 for speaking to them. I highly recommend you avoid doing business with this company at all costs. I’m looking into how I can remove their system all together from my property. I’d rather go back to being «on the grid.»

I have had very few business interactions as poor as I have had with Sun Edison. Their employees David and Jeremiah were very helpful and tried oh-​so-​hard to make our installation work — but management dropped the ball at every possible opportunity. When they switched from direct to franchise installations they completely lost our account and I had to proactively call to find out what was happening. They terminated employees without putting forwarding messages on their voicemail. They didn’t respond to email in those accounts. I wish we could have made it happen — they have an outstanding product and their employees were motivated to make it happen.
NB — our roof is a challenge as it is a metal roof, but their employees kept finding ways to make it all happen. We found a roofer that could make the necessary changes. All seemed to be in order, then today they finally owned up to a ‘no-​bid’ response. Our first interaction was June 28, 2013, today is January 16, 2014. That’s almost 7 months of dithering. It appears to me that the company has a will to fail, and I trust the market will make that happen.

David Collins is a gem. He was always punctual and non-​intrusive. He was very pleasant and answered all my questions. They did great work on our house, and the solar panels look fantastic. He asked the workmen to fix some of the roof tiles, which was really appreciated, because we didn’t know that some of them were damaged. The inspection passed the first time! Initially, I did not want solar panels, but hubby talked me into it. This is a very pleasant company to work with and I wanted to note an appreciation for our contractor because he really stood out. I don’t know what the rest of the company is like, but if you get work done, I’d recommend asking for David Collins to manage it.