Stuart Floor Company

Well, I do have one nice thing to say about this company and that is Trevor was really nice on the phone and making my appointment. When the time came for my estimate appointment he never showed up. What makes me really upset is that my husband took time off work to meet him. I found that they are extremely inaccessible to get a hold of. I tried calling 30min after our scheduled appointment time and all I could do was leave a message. I called several times after and no answer. In a way I’m glad this happened because if I did go with this company and had issues not sure if they would call me back.

Taking out an old cabinet revealed that the hardwood floor didn’t extend underneath it. Given this was old hardwood parquet, it seemed evident this was a very regrettable decision.
Stuart Floor however did a brilliant job. They found suitably matching materials, installed it and did a minimal refinishing to blend it in. Their work was so clean I still cannot tell for sure which sections aren’t original.

We had Stuart Floor install hardwood floors in our condominium. Trevor was very helpful in assisting us with the selection of material and took care of the installation while we were away on vacation. We came back to find a job perfectly done. (Can’t say the same about one of the other contractors who did work here at the same time. But that is the subject of a different review!).
We are fans of Stuart Floor, and will certainly recommend them to friends and family.

The main reason I’m posting this review is to satisfy anyone who has the same question I had about Stuart Floor’s old Redwood City location. Today I learned from Stuart’s Burlingame office that the Redwood City location is closed and that Stuart no longer carries vinyl flooring.
My most recent experience with Stuart was more than 10 years ago, when they resurfaced the red oak flooring in two bedrooms to match the other rooms – and match it they did, perfectly! However, the sander went too deep near my floor furnace, leaving a noticeable wave in the surface; however, it affected only a few square inches where maneuvering room was terribly limited, so I didn’t complain.
Several years earlier, when I’d just bought my house as a fixer-​upper, I was referred to Stuart by a friend who was Sunset Magazine’s Home Editor. I then hired Stuart to refinish the hardwood flooring in my living and dining rooms, which necessitated extensive patching to replace cat-​damaged boards left by a prior tenant. The biggest patch involved precise joinery where a hardwood border ran crosswise with the main floor. Well done, along with matching the other rooms’ 40-​year-​old finish color! My only quibble, in many years’ retrospect, is that Stuart should have put down 2 protective coats over the most trafficked area; instead, when I asked about it, I was advised to wait a few years. Of course, I didn’t remember this until ground-​in dirt had created a dark wear strip – much too late for another clear coat, and my floor couldn’t withstand another sanding job. Another lesson learned from being my own general contractor, and a poorly informed novice at that! Even so, Stuart took good care of me, and I’ve been very happy with their work.

I have been referring clients of my kitchen design consultancy to Stuart Floor Company for nearly 30 years. I learned about them from contractors and have never been disappointed in their work. Now I have retired and decided to have my own hardwood floors refinished.
Of course I called Stuart. I also got another estimate, just to be on the safe side. Stuart’s estimate was considerably lower than the other firm highly recommended by a designer friend.
Our salesman Trevor promised us five days from start to move back in. Monday through Friday. My husband and I planned to be away while the floors were refinished.
We are extremely happy with the work by Stuart’s workers Fino and David. They made every effort to get us back into our home by the end of the five days, and did it. Bravo! They also moved our furniture out and back into our home.
Our furniture suffered no damage whatsoever, and the floors are absolutely beautiful! We are so happy with the job by Stuart Floor Company. I can’t recommend them more highly.

Stuart Floor is a cut above any floor company we have ever used. This is the second refinishing job they have done perfectly for us, and with no mess. We’ve been in our home for about 30 years, and had several floor companies work on our floors at different times. The work Stuart Floor just completed stands alone, and the meticulous care Victor and William showed in doing our refinishing made us feel that this was the way they would have handled the job if they were doing it on their own homes.

Stuart Floor repaired an area in our hardwood floor where a built in cabinet was pulled out. The service was fast and professional. Best of all the new flooring area matches the orignal 1954 hardwood floor pattern perfectly– Stuart floor did an absolutely beautiful job. Additionally their prices are reasonable. Great company, will have them come out again when I need more floor work done.

This is the 2^nd time I used Stuart floor and am very satisfied again.
The first time was about 5 years ago. The job was to remove the old 80’s carpet from my bedroom and refinish the hardwood floor underneath. Job was done very professionally and they did a good job of cleaning up afterwards. The price they quoted at the time was quite a bit lower than I was expecting. The hardwood floor helped immensely with reducing my allergies.
The most recent experience (literally last week) was to refinish my kitchen with engineered hardwood. Andrew Stuart came out to do the estimate and I was impressed with his ‘floor’ knowledge. Time came to tear out the old kitchen floor and put in the new floor. They showed up on time (actually 5 mins early) and kept things tidy in their work area. Took them 1 day for the demo and 1 for the install. I’m definately very satisified and the floor looks awesome! They did a good job of matching the color to the existing hardwood floor.
One more comment, during the kitchen floor upgrade, i had 3 other vendors at the house doing other various things. It was night and day seeing how professional and quick Stuart Floor was versus some of the other contractors. Andrew, Victor, and Dash knew exactly what to do and executed perfectly. They worked very well together as a team, finished the install an hour ahead of schedule, and didn’t argue, chit chat on the phone, or leave for a few hours, as did some of the other vendors.
Stuart Floor is highly recommended!