Richard’s Cleaners

These folks are unbelievably good!
I took a difficult problem — four treasured items with a surprise mold problem as a result of a water leak and ventilation issues at a rented room, including the shirt I was married in — and brought the damaged items to Richard’s Cleaners. I thought there was no hope for my memorable clothes, which resembled Koi fish in ways no clothing should.
But, the experts at Richard’s took my stricken wearables and made them like new! The transformation was complete! With my restored clothes I might have a chance to marry my wife again in the same suit we wed the first time around.
Thank you Richard’s!

Fantastic — drop off and pickup without a hitch. Shirts come back clean and pressed. It makes it so much easier.
If you’re not a regular for the pickup/​dropoff, you just go online and ask for a pickup, and each area has one day per week when pickups are done, and another for dropoffs.
Makes things easy enough and the cleaning quality is great.

Was very surprised about the customer service I received after reading all the Unilocal reviews. Tried this place out because it is close to home and had great reviews. First visit, drop off a couple shirts, they tell me that some of the shirts are a «special» blend of cotton and it needs to be done on site and that it will be a little extra $, and I thought as long as it is quality I do not mind paying. I get the shirts back and one had a cracked button on the shirt. I know it was from the dry cleaning because the button was half hanging on the shirt and cracked. Was a little upset about this but mistakes happen. Second time I go back with the shirt and a pair of slack I needed cleaned. I asked the lady if they could repair the button and perhaps cover the cost of cleaning the pants since I had to come back for the shirt. She said no problem! Was super nice about it. Couple days later my gf goes to pickup the two items and another lady tries to charge her $ 12 for the pants. She tells the lady that we were told it would be free since they messed up on the shirt. After going back and forth for a couple minutes the lady handed my gf the items and said to find a new dry cleaners. That is exactly what we are going to do!

Excellent! The Dry Cleaning pick up is a life saver. Having one less errand to run — thank goodness! Shirts, my one fancy dress, comforters, a tapestry my friend brought back from India for me…, I dump it in the bag, they pick it up and it comes back beautiful a week later. Love it!

I had been coming here for about 8 months or so and they have always been so nice and I am always very satisfied with the work they do. Over the holidays my neighborhood was flooded, and we weren’t allowed back in our homes for a week. When I got back a lot of my comforters were moldy and smelly. They were so kind to help my family out with a discount and put a rush job them since we didn’t have much left at home. I always recommend to friends and family.

This is the BEST dry cleaners in our area. Cathy and her staff are so professional and their customer service is always warm and friendly. The quality of their work is excellent. I would highly recommend this establishment to everyone and plan to be a customer for a long time.

Best service, nicest people! We have been going there for years and they always do a great job!

It is such a joy to deal with professionals that know how to provide good customer service and that make you feel welcomed.
I used them on few occasion and they always deliver, the garments are perfect and done on time.
Thank you !!!

Cathy took a brand new jacket that I had ruined with candle wax and warned me that she might not get it out, but she did! I was so glad to see my new jacket wearable.

Richard’s Cleaners is a very reliable, very honest business. I brought in a pair of cargo pants to see if it was worth stitching the belt loop back on, and Norma, the employee who helped me, told me it would cost too much to do so, so it wasn’t worth it. I highly recommend Richard’s Cleaners to everybody in SMC.

I’ve been going here for at least the past 10 years. Always consistent service, and they generally fix minor issues with our clothes (such as small tears or missing buttons) without needing to ask. Cathy especially is wonderful!
Plus free candy around halloween :)

Dropped off my wife’s coat. Very nice owners. Found out they’re 2^nd generation dry cleaners. Been in the business for awhile. My wife likes the service.

A five star business in my opinion. I always feel confident in their work and service. Quality all the way.

Everyone that works here is incredibly friendly and professional. I’ve been bringing our clothes to Richard’s for about two years now, and have always been happy with the results!

I’ve been bringing my clothing here for years, they always do a great job! I would never go anywhere else. Great service and prices. Highly recommended!

I got my pants hemmed here. they did such a great job that today I stopped by with another pair of pants. great service!

It came here after getting a really bad service at San Carlos cleaners. They have a very friendly staff, very reasonable prices, and there is no extra charge for 2^nd day pickup! Highly recommend them.

I have been coming here for over a year, almost every two weeks, and Richard’s is variable, at best.
First the good: the service is here average unless you talk with Cathy who is about the most gracious, pro-​customer person I’ve ever met. Every time I had a problem, and there were a few instances, she bent over backwards to fix it. She comped me cleanings, had things re-​done, and explained when things weren’t coming out as expected. Pretty much because of her alone, I waited over a year until posting my review because I wanted to give Richard’s a chance to impress or at least satisfy me.
Unfortunately, I had several problems with this establishment. First off, every time I picked up my same 15 shirts, the price was noticeably different. The explanation was that several of my shirts needed special hand-​pressed treatment. That is fine with me except the shirts that required this treatment were different EVERY TIME, making my bill fluctuate $ 10-​$ 20 every two weeks. I’ve had these same shirts cleaned elsewhere by the way and (except for one) have never been told they needed special treatment. This situation got especially frustrating when I finally relented and went in one day and explained that I understood one shirt in particular needed «special treatment». When I picked that shirt up a week later there was a handwritten note from Cathy telling me the associate I’d dropped the shirt off with had said I said the shirt DIDN’T need special treatment and explained again why it did.
(Sigh.)
It’s enough to drive a person batty. I just want my shirts cleaned for the same price each time and I don’t want to have to think about it. It shouldn’t be this hard.
Any way, Cathy is amazing. She tries very hard, but I’m afraid the consistency just isn’t there. So I’ve switched to someone else.

I have been to quite a few cleaners in the immediate area and will say that Richard’s provides the best service, quality, and customer care. They are transparent and have removed many a stain from my clothes. I cannot imagine how many clothes I thought were ruined until bringing my dry clean clothes to Richard’s. I would recommend to anyone in the area that are looking into a cleaners, they treat your clothes like their own.

Fantastic Job!
Thank you for all of your assistance. I brought in 3 items, but most importantly a white dry clean only blouse that my dark blue jeans had stained. It was a nightmare! I had asked another dry cleaner if they could fix it, they said it was not fixable, and they refused to touch it. When I came into Richard’s I spoke with Krystin, she told me her boss would work her magic, and they did! All of my items look perfect. Thank you so much!
Honestly, if you want quality work done on your clothing to ensure they stay nice for a long time, don’t choose anywhere but Richard’s Cleaners.