Premier Security Solutions

I was assaulted at a location that this company «Secures». I called them at least 5 times on the day of the assault because this company had their stickers and emergency contact number on practically every window of the venue in which i experienced the assault, however, I was unable to reach a human being. Every time I called i received an automated message system prompting me to leave a message and that someone would return my call. Nobody called me back. I wasted my time and was emotionally defeated, had an unpleasant experience especially because of the way they spoke to me when i finally was able to reach someone by calling again a week later. If they have too much business to return my call, I think they should say so; they are just very disorganized. If you don’t want to waste your time working with a shady company, and if you don’t want to receive a rude response from their employees, you’re better off contacting their competitors.

I had an unpleasant experience from this business. I was ready to spend thousands of dollars for the video camera security for my property. I called at least 5 times, however, I was unable to speak with the appropriate representative. Every time I called someone like a receptionist answered my calls. She said that a rep in my area contacts me soon for setting up the system. I first thought the rep did not get the message from the receptionist so I called for the second time. A man left me a voice mail after one week saying that this was his second time to call me (I think that’s a lie because I never received a phone call nor voice mail from him before and he sounded rude). I called back almost immoderately after his left me his voice mail. He was on another line or something so I left a message to the receptionist again so he calls me back. I did not hear back for about 10 business days so I called again and explained as politely as possible how long we are doing phone tags and I finally want to be contacted to receive their service. The receptionist insisted that she forwarded my messages to the sales reps and there is nothing she can do about it. She sounded rude. After all, they did not call me back. Enough is enough. Obviously, I am arranging the same service with other company. But, I wasted my time and had an unpleasant experience especially because of the way they spoke to me. If they have too much business to accept a new customer, I think they should say so but maybe they are just disorganized. I don’t know. If I paid something to this business, I would rate 1 with this kind of service but I didn’t end up spending money so my rating towards this business is 2 stars. If you don’t want to waste your time by doing phone tags for many weeks and if you don’t want to receive a rude response from their employees, you ‘d better to contact their competitors. This is only my opinion as a consumer.