Fiorella’s Express

I had a really great experience eating in here, so I can’t weigh in on take out. I love this place because it is awesome Fiorella’s food, just like at their sit down restaurant in Watertown, but so much quicker and a little cheaper. I had the chicken broccoli alfredo and it was so delicious. Others in my group had the eggplant parm and said it was the best they’ve ever had. And it’s BYOB, so no need to spend lots of money on wine!

So far best!
Love the calamari, seafood ravioli and their pizzas. If you’re looking for something on a Friday night or a «I don’t want to cook day» definitely try this out!
I just wish their bread sticks were a bit bigger in width, just to thin. But overall, awesome.

I have been going to Fiorella’s (and Fiorella’s Express locations) for years; and I usually get pasta dishes when in a pinch for something quick. I really enjoy the food, but I have been a little disappointed the last couple times I’ve gone. Just tonight I ordered the chicken marsala and got it home to find only 5 small pieces of chicken in the entire dish. For $ 12 I’m not impressed. I will probably be shopping around for a new place for Italian take-​out in the E. Watertown/​Belmont area

We just moved to town and needed to eat lunch during our move, Unilocal pointed us to this spot and said I could order online and have it delivered. SOLD. We ordered two pizzas and 5 sodas totaling over $ 50 on a Saturday afternoon (11÷21÷15). Delivery took roughly an hour, but the food was tasty… although the $ 17 pricetag for a «large» pizza was a bit much considering the size of the pizza. My boyfriend joked that he could eat an entire one by himself. Food was good, we enjoyed it.
So we ordered from Fiorella’s again on Sunday evening, 11÷22÷15, using the Unilocal online ordering app again. An appetizer, two pizzas and two sodas later we forked over $ 50 (tip included!). I was immediately sent a text via Eat24 that it would take longer than expected to receive our order, so instead of the original quote of 45 – 60 minutes, it would take Fiorella’s approximately 1.5 hours to get our food. Good thing we placed the order well in advance.
Once 7:12pm rolled around (mind you, we placed the order at 5:20pm) I called the restaurant. I was put on hold for about 5 minutes, and explained the situation to the woman on the phone. She assured me my order was out for delivery and would be on its way.
At 7:40pm there was still NO FOOD and the restaurant had not reached out to us. I called again. Same woman placed me on hold for another 5 minutes, and again I explained that my food had not showed up. She assured me AGAIN that it was out for delivery. I pointed out that she said that 30 minutes ago, and if it was true the first time, our food would most definitely be cold by the time it got to us. She offered no other solutions (no coupon, no discount, no refund, no manager, no call to the driver to find out what was taking so long) she merely explained they were busier than usual and I was forced to just sit and wait.
Food finally shows up at nearly 8:00pm (yes, that’s over 2.5 hours after we ordered!) and driver explains he was LOST and drove to Watertown instead of Belmont (we are literally one mile away) and hands me my food.
Restaurant never called to apologize for the mix-​up. Absolutely HORRIFIC customer service. While the food is decent, we will NOT be eating here ever again if this is how they treat customers who wait ALMOST THREE HOURS FOR FOOD.
Bye Felicia.

I’m a frequent customer of this neighborhood favorite. They have excellent pizzas (including the Margherita) and calzones. My go to pasta dish of theirs is the very delicious Shrimp Linguini. Their garlic breadsticks are outstanding. I’ve also had their Italian Sub which was quite flavorful. The garden salads are OK for the most part. The service is quick and pleasant. I won’t forget there was one rare time that my pizza order was screwed up and they were apologetic, called me back just as I got home (and before I realized the mistake) and offered me a free dessert. I thought that was classy.

Ordered the Italian Calzone. Was very flat. Filling, but not what I was hoping for. Will try this place again.

Fiorella’s express has good food… if they could ever get my order right and be apologetic about it. The first time I figured it was a fluke but after waiting tonight for an hour for a broccoli calzone and then it having chicken in it (keep in mind I’m a vegetarian) and them telling me it would be another 45 minutes for the correct order, I think this might be status quo. Also, they «paid me back» by providing me the second calzone «for free», barely apologized and the delivery guy rang my doorbell twice and knocked on my door before I could get up to get to the door. They’re probably just understaffed but that’s a problem.

I edited this review because I just got an old voicemail that i never checked and it was the manager trying to get in touch to apologize for what occurred. I fully appreciate and respect that this manager did so and will try their restaurant again as a result.

the food is a hit or miss at this location. I like their calzones and that’s about it at this point.

Last night, my husband ordered delivery from Fiorella’s and the delivery person was horribly rude. We live on the second floor. He rang the bell over and over and pounded on the door while my husband went downstairs. He shoved the food at him and left.
This was completely unnecessary. We won’t be ordering again. The food is good, but the face of the business is rude, so we see the no point in continuing to patronize this establishment.

Absolutely amazing spot. Pizza is solid but the garlic bread sticks are a must.
Chicken gnocchi fra diavlo is amazing. My favorite by far but I have tried 75% of the menu and everything is great. Never had a bad meal here.
Byob wine and they will give you glasses and the opener. Staff is awesome and helpful. Take out holds up great too but I prefer to eat there
Can’t say enough good stuff about this place!

Their name is inaccurate, there is nothing express about this place. The delivery is hideously slow. Unparalleled — by far longest wait of any pizza delivery in the area. The food is quite good but I’m taking off a star because in addition to being slow they don’t even arrive within stated 45 minutes to an hour. Service polite and apologetic but hire another driver! Sales might increase?!

Excellent, authentic food. Being half Italian, I get the good, homemade stuff from my family, and this was a treat. Quicker than a full blown fancy restaurant but with quality pretty close to what I’d expect from a high end restaurant. I had a pizza that was excellent with a wonderful soft yet crispy crust, and thin enough to fold in half like a proper pizza should be. Also had some of the tortellini with the marinara sauce, pasta was perfect and the sauce was flavorful. I would definitely visit again, and would venture to try the full Fiorella’s resteraunt based on my experience here.

I used to order here once a week when I lived in Cambridge, and now that I’m in Belmont I order once every two weeks. I pretty much LOVE every pasta dish: I reccommend the gnocchi diavolo, the pesto chicken, the chicken parm. Chicken Nicoise salad is AMAZING. Filled with chicken and avocado, a delicious dressing. I could eat it all day everyday. Italian & Buffalo Chicken sandwich are also super tasty.
I give one star less because I don’t care for the breadsticks & calamari, they end up soggy and don’t deliver well & sometimes on peak times I can wait an hour or more.
But overall an awesome choice for delivery!

The actual restaurant in Newton gets 5 stars but this is the next best thing! Delicious food and always polite service — we’re definitely regulars in ordering from them! :)

This place is great for lunch! I usually get clams and linguine for just over $ 10 or so and never leave hungry. Great for a quick bite of non-​pizza shop Italian.

I found my happy place at Fiorella’s: Sausage and Ricotta Pizza. As someone who normally reaches for hot sauce, dipping sauces, parmesan cheese — anything to take pies to another level, this pizza blew me away, delivering everything I crave in one bite: spice, sweetness, fat, salt, flavour and the crispiness of perfect crust. The combination of DePasquale’s sausage, ricotta and cherry peppers over pizza sauce and mozzarella cheese is everything I’ve ever wanted… in a pizza that is.
Our old favourites were the Chicken & Pepperoni Fra Diavlo, but the chicken was often overcooked, and the Carne Trio — great for salt lovers. Their Marinara sauce is delicious and can be purchased in jars at Belmont MA’s Spirited Gourmet.

I really like the food here; order pizza and garlic bread a lot.
That said, every time I order it takes forever to get here. I live 5 minutes from them. It should not take nearly 2 hours for them to deliver a small cheese pizza (which arrives barely warm) and a salad. No reason for it.

The food is pretty good, I had the chicken parm sandwich and garlic bread. Service is good too, with a place to sit down.
I would stick with their sandwiches vs meals. The other parties in the group did not get as lucky with their meal as the ones who got the sandwich.

Based on the other reviews, I thought I had found the best pizza place in the area. Alas, this really doesn’t compare to Belmont Pizza or even Thyago’s. The sauce is in fact quite good and the cheese is fairly fresh and tasty. But the crust is very thick and chewy. It tastes okay warm and fresh out of the oven, reminiscent of the fresh baked dinner rolls from Bertucci’s, but it’s almost inedible when reheated. I can’t even imagine trying to chew through it cold. Still, I’d rate the pizza here overall at about four stars if I were grading on a curve (that is, taking into account how awful a lot of pizza in this area is). I haven’t tried anything other than the pizza here. The pricing is affordable but unfairly high given how small the serving size is.
That brings me to the crux of my review: I have an enormous gripe with the «large» pizza being only 14 inches instead of 16. I realize many of you are thinking «Hey, it’s only two inches, what’s the big deal?» The big deal is that the area of a circle is the square of its radius times pi! In other words, a 14 inch pizza is almost 50 square inches smaller than a 16 inch pizza.
¹⁴⁄₂ = 7
7² = 49
49 * pi = 153.93
¹⁶⁄₂ = 8
8² = 64
64 * pi = 201.06
201.06 — 153.93 = 47.13
That’s a huge, huge deal to me given that the price of a pizza here is equal to or greater than that of any other pizza place in the area (around $ 13.50 after tax for a large single topping pie). And every other place in the area makes a 16 inch pie as their large size.
I wanted to like this place. The staff was courteous and friendly and they processed my order very quickly. But at the end of the day, I can’t get past the fact that they’re really short changing you quite a bit compared to every other pizzeria in the area. I was also mildly put out by the fact that they left my pick up order on the counter in a box instead of keeping it warm inside a delivery bag or using some other method to keep it warm. It was luke warm by the time I got it home just a few minutes later. That’s a problem given that I’ve already stated that the crust is nigh inedible when cold.