Demb Flash Products

When I started up photography a few years ago I started out using on board flash, and was like why are my photos so flat? Then I started doing research and ended up buying a OMNI-​bounce, my shots were better but still not there.
I continued to read and heard about gary-​fong, but I was not sold because first it looked ridiculous, and two it was just so over priced!
Then I was shooting an event with a friend and he pulled out this giant flash diffuser, and I was like whoa what is that thing?
He told me it was the DEMB. I asked to borrow it for that shoot and wow, was I impressed. I was so impressed that as soon as the gig was over, I went straight home and bought myself one. My gf, who is also a photographer, recently borrowed it for one of her events and fell in love with it. So now I am here once again getting her a Christmas present.
Thank you DEMB!!! You guys rock!
Most of my events are shot using this diffuser, also even in our promo video you can see my gf putting it on her flash!

I have purchased a few of Demb Flash Products’ items for my cameras in the past: the Mega Flip-​It! and the Classic Flip-​It! without really thinking much about the customer service side of things. When you buy a piece of crafted plastic to bounce light off of, you generally look at the directions and say «Yup, that’s how it works!» and toss the packaging away.
In my bag, I carry a Gary Fong Puffer for my camera’s built-​in flash, which is useful if I don’t want to (or don’t have time to) drag out the external flash. The external flash is okay, but I end up using the Flip-​It! cards on my external flash pretty often, as they provide the quality and configuration of light I need. I like options, and I like durability. My camera bag gets tossed around a bit, and I’ve never had any problems with the Flip-​It! products.
However, it wasn’t the well-​designed Flip-​It! that pushed me over the edge to write this review. Although I could have easily given Joe’s business a five-​star rating on the quality of his product alone, along with the comprehensiveness of his web-​site, but it wasn’t until I sent his business an e-​mail asking about his flash bracket (the Demb Flash Bracket) that I was able to experience first-​hand the customer service that others had mentioned.
I’m a bit picky, as I’m in customer service/​technical support, and I expect the entire spectrum of responses: helpful, not helpful; fast and slow; honest versus politically correct. Joe’s response was exactly what I hope for as a customer: fast, honest and helpful. He addressed each of my questions (don’t you hate it when someone misses half of what you’re asking?), and even went above and beyond to describe some of the potential short-​falls of his product, offering a full refund if these issues should be a problem for me.
Wow! So I was really impressed with the pre-​sales support, and went on to read other reviewers on other sites who had similar positive experiences after they had made the purchase. Screw handle too long? He’ll send you a shorter one. That handle doesn’t torque enough to hold the device? I’ll send you one in the middle. Very helpful. His company is clearly not geared toward a one-​size-​fits-​all mentality.
So we went through the customer service side of things. The next most important thing to me, when I’m dabbling in a new-​to-​me technology is affordability. The Demb Flash Bracket runs $ 89.95 plus shipping, at the time of this review, and I’m not sure if you’ve ever priced flash brackets, but they generally range starting at $ 100 and work their way up. At $ 89.95, if it helps me improve my photography at just one or two gigs, it’s certainly worth the price. Plus, it does what a bracket should do: hold the flash over the lens, even when rotating the camera. Plus, if I use it once and decide I’m not into using a flash bracket, I’d rather put a $ 89.95 bracket into the closet than a $ 200 or $ 300 unit, that’s for sure.
Joe’s company has a useful web-​site, as mentioned earlier, with instructions, accessory listings, and galleries, where you can see different applications of each of the products. It’s one thing to buy a piece of plastic, it’s another to be able to see what you can do with it. Inspiring.
So all-​in-​all, I’d say this company works hard to earn my trust, and deserves my 5-​star review. When customer service and product support are exactly what I need, faster than I expect, that’s great. When I see a growing, vocal and creative community of people using the products in unique ways, that’s even a better testament to the creativity and ingenuity of the inventor of these products.
Thanks, Joe!