Cologne Auto Body

I came here because a family member got their car fixed here and they did a fantastic job. So I decided to get my car done and you couldn’t even noticed I’ve been hit! (Looked like a brand new car all over again). His shop is a prime example of quality over quantity!!! keep up the great work. Also the customer service was great; he gets the job done and you can tell he values his employees by the outcome of my car. Therefore I highly appreciated that. I would recommend this place to everyone who’s had been in so type of accident. Last but not least they even vacuum out your car & wash it! hope this comment helps some people out

I had driver side mirror painted and installed here. Service was very good. Dieter was professional prompt in responding queries. Quote was reasonable.

It’s had to be about 2 years since I brought my totaled Lexus into Cologne Motors… They were incredible! They literally took care of everything. I gave them my information and they took care of the rest. They’re honest, polite, sincere and I’d recommend them to anyone.

I had the misfortune of having to bring my one year old Lexus in for a new bumper after inadvertently backing into another vehicle. Oops. I brought the car in on Monday morning and it was ready Tuesday afternoon. The bumper was replaced and the car was washed outside and cleaned inside. The people working there are all quite friendly and quite knowledgeable. I highly recommend them. Of course, I also hope you’re never in a situation where you need to use their services, but if you are, this is a good place to go.

I came in for a estimate. Older guy came out looked at the car, took pictures of the damage, and my vin. He didn’t write anything down. He had a notepad but didn’t use it. He gave me a verbal number and I told him that was fine but unneeded a written estimate to submit for insurance. He said he would email it to me and never did.
If you didn’t want the job you should have just told me. Don’t lie and promise something you don’t have any intention on delivering. A complete waste of time. It also delayed my submission process with insurance. There are just too many other good body shops that follow up and actually want to help their customers

They do excellent work. Like others… on the expensive side for sure! I went there once… did superb job, but about $ 150 higher than many others. Great work though.

I’ve brought all of my cars here, and I always knew that these folks would do right by me and keep my car running smoothly. The last few visits have not gone so well. When I brought the car in a few weeks ago, I asked that they check the brakes as they were making noise. I was charged for the labor, but they did not check my brakes. I know this because the sound had grown so bad that I brought the car to a shop close to work because it didn’t feel safe to drive it home. What that shop discovered was that my brakes were worn down to almost nothing. The rotors were damaged and had to be replaced. Additionally they found a cracked engine mount, broken struts, a cracked control arm, and an out amber bulb. With this much damage, it is clear to me that something didn’t go right at Cologne Auto Body.
I called Dieter to follow up on these issues. He passed me to Keith. Keith didn’t remember my car or the issues (fair — they have a lot of cars come through), called me by someone else’s name despite my correcting him, and misplaced my paperwork. He eventually told me that he would call me back once he found my paperwork. He didn’t call back. After trying to reach him again, I called Dieter. I asked Dieter to explain what went wrong and what he would do to make it right. The damage to my car due to their negligence was significant. Having been in every 3000 to 5000 miles since summer of 2010 … they should have seen the wear. More importantly, they should not have neglected to check my brakes. The conversation with Dieter ended when he hung up on me.
I had hoped to resolve this, understand what went wrong, and return to Cologne Auto Body. That will not happen. I am certainly not a valued customer there. I have sent them a number of customers over the last few years, I will be sharing with my friends and colleagues what happened and encourage them to look elsewhere for service on their cars.

My 17 year old Sebring Convertible now looks «showroom» new. The paint matched perfectly and they did a great job of detailing. They were easy to do business with and coordinated payment with my insurance company, even taking my $ 75 Unilocal coupon.

My mother smashed her car. Kieth took great care of the car and more important my mother. I highly recommend Cologne Body Shop.

Went here to get a repair to a vandalized window through State Farm insurance (they have an inspection location in Cologne’s office). The lady from State Farm who did the inspection was very slow and not very helpful, but Cologne’s service was pretty good. Only complaint is that they never called me to tell me my trim panel was in. They seemed to think I would be in no rush to fix a cosmetic part and didn’t bother to call. However, when I called to see what was going on and found out it was in, they took me quickly and did the work while I waited (faster to repair than to estimate it, go figure).

Disappointed to even write this but the lady for the State Farm rep who is the one that checks the quotes etc. is so bad. I tried to let her know that the bumper situation was completely the other party’s fault and she did not really give me a fair estimate. if you are able to go somewhere else, definitely do. She is not good at her job and wa slate even in the appointment portion of the schedule. Seriously, go somewhere else if you can. she is that inexperienced and unhelpful.

My 86 year old Mom went here because she was in a fender bender with someone who has State Farm as their Insurance — they are an approved vendor.
She requested that I write a review on her behalf. She said they were so nice and helpful — even recommended a closer car rental place her instead of the one suggested by State Farm. They not only fixed the damage but took all those scratches out of her bumper. She said her car looked better than it has in years. Thanks for taking great care of my Mom! :)

I had my car brought to Cologne to repair damage to the front. It is a pearl color that is notoriously difficult to match, but it came out as a perfect match, and I could not be more pleased. They did great work and communicated well. I would not hesitate to use them again.

I was also referred to Cologne for some State Farm work. The employees and owner are exceptional in the quality, speed and warranty of their work. If I ever need body work performed again (which I honestly hope I don’t), Cologne would be at the top of my list.

Directed to Cologne from our State Farm Agent to fix a scratch down the side of my brand new, 2014 Mazda CX-​5. After an earlier issue with body damage to my car (stupid vandalism) taking weeks and weeks to repair through another body shop, I was hesitant to deal with the hassles involved again.
Luckily, my service at Cologne was top notch and SUPER fast! I dropped my car off on a Monday and received it back on Wednesday afternoon, beautifully refinished. They even told me to come back after 30 days and have my car waxed, since they couldn’t do it so quickly after the paint work!
Very happy with my service. I’d gladly recommend them to anyone!

If you are looking for a reliable shop, LOOK NO FURTHER! Cologne Auto Body is, hands down, the best place I’ve been to on the peninsula since moving here from Chicago. EXCELLENT customer service, reasonable quotes and pricing, and QUALITY work. Jim and his staff are top notch experts at what they do. Very friendly and helpful both on the phone and in person. I’ve been here several times: for an accident, for detailing, and for work from a prior accident that was fixed incorrectly somewhere else. They are great at explaining what needs to be done versus what should be done and are helpful every step of the way. On my last service, they even cleaned the entire inside of my car. I will continue to come here whenever I need work or have a question about anything regarding my car. I hope that others may have the privilege to get service from Cologne. 5 STARS ALL THE WAY!!!

I took my 2004 Honda Accord to Cologne after backing my car into a truck. The resulting damage left my trunk less than water tight. Eeek! They were able to complete the work in one day and the price came in exactly as estimated. I found them to be friendly and straightforward. And, I was delighted to discover several days later that they fixed my gas tank cover, which had been broken for several years. Such a lovely surprise and a testament to their thoughtful work! Thank you Jim!

Someone gave my car an unwanted love-​tap in a parking lot. Cologne is one of State Farm’s approved body shops, is located right down the block from where I live, and has great Unilocal reviews — so I went with them.
Expectations? Absolutely met and exceeded. Dieter and Bill were courteous, professional, and had all the work done on the promised date. I even asked how much it would cost to touch up an unrelated scratch, and they kindly offered to do it for free. Every interaction I had with them was great and I highly recommend them if you ever need to get your vehicle serviced.

I’ve had hit and miss experiences here. My Toyota had small problems and was fixed just fine. But my Lexus was brought in with more extensive damage and it was a nightmare experience. 1) I had to bring it back many time to get things fixed right 2) the car never drove the same again 3) they missed like 4 deadlines on dates they promised and I would have to call them to get an update 4) it took forever 5) to boot, they lost my spare key fob which is expensive to replace.
I think on some brands, they’re just not optimized to deal with. If you have a Lexus, I would suggest you take it elsewhere.

My car is like brand new again!!! Some gal ran into the side of my 2003 VW Passat in a parking lot while we were both moving. My insurance company has Cologne Auto Body as one of the companies to work with. The car had some minor scratches. The biggest concern for me was the rear wheel alignment where the impact took place. They checked out the alignment and reassured me there was nothing to worry about. When I went to pick up the car there was a scratched bumper area we had talked about and was overlooked. They asked me to bring the car in after a month of the work being done to fix the bumper area and give it a detail.
When I went to pick it up, the bumper work was completed at no extra charge and they had not only detailed the car, they also gave it a clear coat! It now drives well and shines from the inside out. Nobody wants to be in the position of having bodywork done. If I have to make the choice again the decision will be a breeze. From the first time I spoke to them on the phone to the time I drove off their lot I was treated with respect and integrity. These guys know the meaning of Customer Care!