5 Star Auto Service, Inc.

Called the day before and was asked to drop off my car in the morning. Josh and the guys gave it the once-​over and made relevant recommendations for a Check Engine indicator and for a newly-​purchased used car with lots of miles. Done in the afternoon — all good and all what I had wanted for a reasonable price. 5 Star will give you a ride if needed, which is great — but I did well in a nearby coffee shop this time, 3 minutes’ walk. I will return (have a few times) and do recommend.

Went to try and get my truck smogged here on a Saturday morning. Was told he can no longer do smogs on the weekends. But he told me the 76 on 6^th and Ralston should do it. Here now getting my truck done.

Wonderful experience. I needed to get a smog test, new tire. Also I needed to replace my radiator. Ned and his team did all of this for me. Ned clearly explained everything that needed to be done. 5 Star even provided a ride for their customers. Ned, Josh and the whole team did a great job on my car. I will return to 5 Star.

Josh was awesome in his creativity on fixing a part on my Lexus hybrid, and much less expensive than the dealership would have charged!
5 Star Auto gets 5 Stars from me!
Kathi R.

Needed Smog, Brake and Light certificates to get car licensed again. I called, they said to come in 30 minutes. They’re a top-​notch shop who CARES about their customers and performance. Enjoyed watching areas of shop on live camera monitor while waiting.
Received 3 certificates at very reasonable fee. Now I’m happily leaving DMV with new plates on my older Toyota as 5 Star Auto did everything correctly. I’ll return with my Lexus.

Great service! They took care of my car really quickly. The people were friendly and easy to talk to and the place fairly priced. Overall great place to go.

great, timely service over my two times visit there so far!

Excellent service — reasonable, speedy and friendly.
Additionally, the several times I called to find out information — the phone was always picked up and the person on the other end was very helpful.
Great find near work and will definitely go back.

I went in for a noise and breaks, they found the noise and it took investigating on their part, it was boggling. Finally resolved it by digging under the front seat, the grand kids had left a toy that got wedged in and was making a very odd noise. They noted the breaks were fine but my tires were cracking (I’d been trying to hold off), they only had to replace 2 instead of 4 which was great news. Good friendly service, and on time to boot.

Ned was awesome, I had to have a smog test done for my vehicle registration. It failed at first, they fixed the problem then gave me a free re test. I got a ride home from them while they did the re test. I also pulled up my Unilocal app and checked in. A coupon popped up for a free AC check, Ned said of course he’d check it for me. He gave me a call and told me what was wrong with my AC then told me I need an oil change. After he everything was done, he called an asked if I needed a ride back to get my car. Upon arriving he gave me a list of things I needed to get done. They were all really helpful.

I had to get a smog check and showed up on a Feiday morning. They took care of me no problem and when I returned to collect my car it was pulled up to the front for me… and this was my first time going here! Talk about customer service! Theresa’s no obvious communication between the gentleman at the register and the one on the shop floor but still this nice touch happened apparently seamlessly! Wile I have a regular mechanic I will be back for smog checks and will definitely recommend 5Star Auto to friends.

Got towed here with a blow out. Two guys met the two truck, got the spare on and sent me on my way in no time. Really, really happy with the service. This is our new family auto repair shop for sure!

Great service with Josh, and Ned, the owner, is very understanding. Went in for a Brake and Lamp Inspection, and I live in Redwood City!

I have a 2006 Prius that I LOVE. It drives well and feels substantial, even though it’s a «small» car.
I’d had work done on this car (and others) at A-​1 Japanese Auto in San Carlos a few times before, but thought I’d try something a bit closer to my home in Belmont.
I’m not sure if they treat all their first-​time customers like me, but EVERY STEP OF THE PROCESS was easy, friendly, fast and straight-​forward.
The work was done well (front suspension), ready early, and their shuttle to/​from my home was fast and easy.
I got a great price, too! I’ll be back: I’m a happy customer.

Figured with all the good Unilocal reviews and proximity to home would give them a try with the Honda Accord. Started shyly with the oil change, then a bit more service maintenance stuff. Now wouldn’t go anywhere else — plus my friend’s car now goes there exclusively too.
They could’ve sold me a rear brake job the last visit but explained that I still have some pad left so no need to change it just yet. That’s reassuring to have someone who can tell you the truth in the auto business.
Note: They do get busy on the predictable Fri Sat times so I would recommend calling ahead and if you can, just dropping the car off (rather than waiting).

When I take my car to a professional auto shop I am under the impression that they have the knowledge of how to work on a car. This was not the case with 5 star. I brought my mid-​engine car into 5 star for a SMOG test. My appointment was for 12:30pm on a Saturday. I dropped it off at 10am and was told that they should have it done by 1pm. I came back at 4pm and it was not done. I was then assured that it will be done by 5pm. At 4:30pm I got a call from 5 star saying that they cannot work on my car because they could not get access to the engine. So I went back and picked up the car. When I got home I noticed that there were multiple tool marks all around where the engine cover is. They had no idea on how to remove the engine cover and as a result of that I now have permanent damage to my car. Who knows what else they try to do this with and because of that I will never take my car back there. As far as understanding how to remove the engine cover for my car a simple three minute youtube video would have been able to show them how to do it.

I moved to the area a while back… and started having car problems. I’d had a small, family-​owned mechanic I’d taken my truck to back in Santa Clara, but the distance made that a no-​go. So I checked with AAA and Unilocal.5 Star Auto is AAA approved (a big plus), has good reviews on Unilocal,AND is walking-​distance from my home. So taking my truck here the first time was a no-​brainer.
I’m so glad I did. Ned is a great guy to deal with. He’s easy to talk to and communicate with, and isn’t pushy like some mechanics are. He’ll make suggestions and recommendations, but if you say no, that’s that. His estimates are usually pretty accurate (I think I’ve always had my truck come in at or under estimate), and the work gets done in a timely manner.
The biggest thing for me is that I feel totally confident that I’m being dealt with honestly and truthfully. Some places give off a total snake-​oil salesman vibe where you get the feeling they’re just trying to take you for a ride and wring the most money out of you, but 5 Star isn’t one of those places. I’ve now brought my truck in several times and won’t hesitate to do so again.
Oh, and if (like me) you work crazy hours, you can drop your car off after hours too. I’ve done it a couple times now, and it really helped schedule-​wise. It’s just a nice little feature of theirs. Not even my old mechanic in Santa Clara offered after-​hours drop-​off.

I was very impressed with the service at 5 Star in Belmont.
I initially went there to service my AAA battery as recommended by the triple A rep and I ended up doing my Smog, rotating my tires and changing some filter pump. Ned was very honest and only serviced what the car needed.
I was so pleased with their honesty I brought my 550 GL for new tires and balance. He ended up washing my car and had the car ready when promised.
Great place to bring your car where you can find honest service at a reasonable price.

These guys are crooks! They try to sell customers parts that they don’t need! I came in for an oil change and they told me I needed new brakes front and rear at the cost of $ 700! I had my brakes checked by another mechanic and he said they were all above 50%.
They also own the 76 station north west of El Camino and are just as bad over there! Stay away!

At first, I thought this was a great and honest place after I had an oil change and the brakes done. But I was told that I needed radiator hoses for $ 380…well I had a friend do it because they said it was pretty easy and would only charge $ 145 parts/​labor. Well, he ordered the hoses and pulled the hoses. They didn’t need replacing. There were no cracks, etc. Also, they wanted to charge $ 40 to clean the battery, and $ 900+ to replace oil pan gaskets. The battery only need some water and baking soda, and the oil leaks were just a couple of botls that needed tightening. Shame on them for seeing a girl coming…