Victory

Our steam boiler died in November and left my family without heat going into the winter. I had quotes prepared by two other HVAC companies including our oil company and a contact I had through my work as a general contractor. Despite being without heat and hot water, neither contractor was willing or able to perform the work until mid-​December. On the advice of a relative that had a boiler replaced by Victory last winter, I gave them a call. Jeff was at our house in a matter of hours and had a quote to me the same day. He was far more thorough and more knowledgeable than either of the reps that had visited previously, and was genuinely concerned about our situation. They helped us navigate the Mass Save HEAT Loan program, and were incredibly understanding and flexible with us about getting the equipment ordered and the work scheduled while Mass Save and the bank took their time processing our paperwork. In no time our new equipment was installed, tested and signed off, and our heat was restored. They corrected other issues with our system that they encountered, kept a neat workspace, and clearly took pride in their work. In short, they took the anxiety out of a difficult situation and did quality work with care and professionalism. My family and I couldn’t be more thankful for the staff at Victory — I would highly recommend them for any HVAC project and would hire them again without hesitation.

Very professional. Jeff came out and gave me options. Sent me the information in timely manner and never tried salesy stuff. I chose to go with a different company as the proposal was extremely expensive.
I have no doubt that they are very capable and do excellent work. The cost was just too prohibitive for me.

I called at 8:30 AM, talked to Debbie, and the plumber Marc was here at 10:00 AM. Found my problem, thoroughly fixed my problem, at a very reasonable rate. Couldn’t be more pleased.

I emailed Victory very early in the morning when my furnace decided to conk-​out on the coldest day of the year (so far, in November). They called me back by 8:30 a.m., and someone was out to fix it by 3:00 p.m. I was unable to be there when the technician showed up, but my Mom was. He was very professional, nice, and most importantly, honest. He gave us a very fair quote to fix the issue and was done in about an hour.
They were so awesome that we hired them the week after to install a new hot water heater. I worked with Mike during the sale, and he was spectacular. He gave me his honest opinions about the different options and made the whole process much less stressful than it could have been. The installers came out on time replaced the old hot water heater, and quickly installed the new one.
Needless to say, I’ve found a HVAC company that I can trust and rely on for the life of my home.

During the last big rain storm our 10 year old sump pump stopped working. Luckily we had a backup pump installed, but the water was still creeping up and the basement was in danger of flooding. We called Victory HVAC at 11pm and got there answering service. Within a very short time Sean called us back and said they would be at the house first thing tomorrow morning. The next day the plumbing technician came and installed a new pump for a very reasonable price and we no longer have to worry about basement flooding. I highly recommend Victory HVAC because of their excellent response time, customer service and reasonable pricing.