LensCrafters

Great optometrist! All of the staff is really friendly and helpful. I had complications with my insurance and my schedule and had to reschedule several times, and everyone was patient and nice about it.

This review is for Dr. Best. He is patient, gentle and thorough. My husband has seen Dr. Best for years, but my son (age 8) and I just started seeing him this year. The charts from my former optometrist hadn’t been sent over in time for our appointments but I was impressed that Dr. Best was able to identify pre-​existing issues without seeing the charts. He took the time to get to know us on a personal level and my son felt very comfortable with him. He was very professional and answered all our questions. We are happy to have found him!

I took my 13 year old son into the Bellis Fair Mall LensCrafters this afternoon for an eye exam because he lost his glasses. I was appalled at the way Daniel Best, O.D. treated him. After barely introducing himself, not making eye contact with either of us, he went to put eye drops in my son’s eyes without asking his permission or explaining the steps involved. My son is, as many people are, squeamish when anyone gets close to his eyes. Best’s demeanor was visibly and audibly frustrated. He was rolling his eyes, pursing his lips, posturing in a way that made it obvious he was holding himself back… all while announcing my son had to comply. At this point, I stepped in in his defense, «give him a sec, he’s a only 13, a kid…» My son, by this time, is tearful and trembling, and Best replies, «Most 13 year olds can handle this…» Outraged, but still controlled, I said, «So you’re going to shame him?» At my urging, he gave my son some time and returned in a few minutes after complaining in the hall, within earshot, about the situation. I mentioned to him, in the past, we’ve always had our eyes dilated last. He finished the exam, I opted not to have the dilation done and we were ushered into the reception area. As a former healthcare worker, I am well aware if Dr. Best’s obligation to provide care with compassion, empathy and ‘first do no harm’ manner. This has been a formidable experience for both my son and me as we felt threatened and this interaction will be permanently remembered as traumatic. The one star is for the nice, bearded man at the end who helped us pick out frames.

I visited Lenscrafters to have a new pair of glasses made using my existing prescription (three years old). I had lost my glasses, but I knew that the prescription I had was still good because my spare pair, made to the same prescription, worked fine. I was told that I would have to pay for an eye exam first because there is a «State law that makes it illegal to make glasses using a prescription that is over two years old.» What a crock. There is no such law. (There is a statute requiring an eye exam for a contact lens prescription that is over two years old). They then gave me a bogus phone number at the «department of health» to check it out for myself if I didn’t believe them. What a run around. I guess they figured I would just go away, but I decided to Unilocal them instead. Caveat emptor.

The first part of this review (and the most important part) is for the eye doctor who works at this Bellis Fair Mall LensCrafters location, Daniel C. Best, O.D. He’s a really nice guy, welcoming of his clients, gentle with his exam, and progressive in his manner. I have astigmatism and was having some trouble zeroing in on the focus exercises, so he turned over the controls to me which allowed me to slowly adjust the focus and find the sweet spot. He’s the only eye doctor I’ve ever seen who allowed me to take control of finding my focus. It’s a simple thing but it means the world to me and he just earned a client as long as we both remain in the same area. My 5-​star review is for Dr. Best.
The second part of this review is for the LensCrafters store. I interacted with various employees on staff and, some much more helpful than others. In the end, I did connect with someone who was genuinely interested in helping me choose a great frame. From my experience, I’d give the store itself 2 – 3 stars.

I had a wonderful experience, visiting LensCrafters. :)
I walked in to the clean, organized store, and, an employee greeted me, and asked how I could be helped.
I informed her I needed nose pads replaced on two pairs of glasses. That shouldn’t be too expensive, right?
The employee took my lenses, and, took down my name, and phone number, and advised me that she’d call me when the lenses were done — I could run other errands, if I needed.
Then, about twenty minutes later, after visiting Target, I got a call — the lenses were done!
I proceed back, and collect my lenses.
I offer my credit card to the employee, and, he states, «Alrighty, that’ll be $ 54.99.»
I had a rapid increase in heart rate, and my pupils began to dilate.
«No, I’m kidding, haha. The nose pads are free.»
I laughed, thanked the employee, and was on my way. :)