Judd & Black

I was a needy customer, and I was treated well by Von (spelling?). Would recommend him to anyone looking for a friendly salesman that isn’t pushy.
My review is only for grills.
Pros?
–Clean environment
–Assemble for free
–Easy to exchange or return (I upgraded twice, and wasn’t given a hassle)
–Weber’s are sold at the minimum required sale price for Weber, not further marked up
Cons?
–Selection variable
–Some staff, from brief interactions, I would not recommend

I went in looking to buy a refrigerator for my rental (the one I had died and I needed a new one asap). I went in and no one was really interested in helping me after I said it was for a rental and I didn’t want anything high-​end. I know I wasn’t there to spend a ton of money, but I felt like they only cared about commission and I wasn’t buying enough stuff for them to care.
I ended up going elsewhere to get what I needed.
The show room was nice and was clean. That was the only thing I can say about Judd and Black that is positive.

Walked into their show room and no one seemed interested in helping me. I wondered around for about 10 min and no one came up to me. I will NEVER go back there again. Horrible customer service, I will shop local from now on and not go there again.

Dealt with matt beck. Excellent quality customer service. Delivery personnel great. Gas installer great. You pay a little more but matt is excellent caring listens to your needs. great to have this store around particularly someone like. Matt. High end appliances and long term care and maintenance matt is the boss. Well worth the money! I don’t give good reviews often. This guy’s your answer hand carries you through a renovation

My experience with Judd & Black has been a mixed bag. I recently bought a new double oven from Judd & Black. I had corresponded with one of their sales people — who was quite knowledgeable and professional — regarding this purchase and was told I could either order it on the phone using a credit card or in person at the store. I opted to go in to the store. I waited 30 minutes for help and finally someone said they’d write up the order since the salesman that I’d spoken to was busy. It was then I learned that the oven was on backorder; it would be nearly a month before my new oven could be installed. I made the purchase anyway and waited the month.
The installation went beautifully. Their installation crew is top notch and really did a nice job on altering my existing cabinetry to fit the new, larger ovens. It was a bit pricey, but they did do quite a bit of work and they did quality work so in the long run it was worth it.
A couple of weeks later I decided to purchase a freezer that I’d seen in their showroom. With credit card in hand, I phoned them up to place the order. I explained to the person who answered that I wanted to purchase a freezer and was told that all sales people were busy and I could expect a call back. Two days later I decided that they didn’t care about making the sale so I went to another appliance store to purchase a similar freezer.
I’m in the process of slowly remodelling my kitchen and had anticipated buying everything from Judd & Black. After this last experience, however, I am more inclined to purchase the cooktop, hood, and dishwasher elsewhere.