Cellular Sales, Verizon Wireless Authorized Retailer

This store is useless. The staff have no idea how to trouble shoot a problem. They don’t have the inventory or knowledge base to be of any kind of service. When I was in there the most important topic was which desk am I going to sit at today. My phone has absolutely died, their one solution was buy a new one for $ 750. I went to another store and got everything taken care of and lowered my bill by $ 20 a month. The Diamond wireless kiosk at the Belli’s Fair mall has the best staff and service. I’m sorry I strayed away for what I thought would be same service but more convenient to my location.

I’m very sorry to have to share an awful experience, because the sales people are friendly. First off: THIS IS NOT A VERIZON CORPORATE STORE. That means it’s a second-​hand vendor with their own (lesser) promotions, process, etc. And that means they have to purchase or order your devices just like a customer would… and if there are problems — and there will be — they’re stuck waiting for the right customer care employee at Verizon to try to fix it. You will be, too.
In our case, our personal information was incorrectly typed in and it triggered the Verizon fraud department. We spent hours resolving that issue, only to find out days later that it hadn’t actually be fixed. Our phones and tablet never arrived — they were never even shipped. But you’d better believe that they ran the $ 1000+ charge on my credit card anyway. We spent hours on the phone for days trying to sort it all out, and it was finally the REAL Verizon store inside the mall that helped us. We had to start a refund process from this store… who knows how long it will take to get our money back? I just know it hasn’t happened yet.
The guys at the mall were great and started over from the beginning with us, which meant being charged a second time for that large amount. But at least they were extremely knowledgeable, kind, and equally horrified at the mistakes that had been made. I whole-​heartedly recommend the store at the mall and we REALLY hope this is not representative of our coming years with Verizon!

This store is super nice and has everything there is to offer as far as I can tell. Try to work with Bryan if you can (only Fri-​Mon). He’s just really really good at his job. He knows all there is to know (tips, tricks, deals) and has maybe the world’s best laugh haha. I mean you can get your phone a lot of places but you can have a pretty great experience if you do this store and specifically with Bryan if possible.

Stopped in to get a replacement phone for the one I dropped in the water. A busy new place, but worked with both Jordan and George. They were patient, professional and honest. A very positive experience. I would highly recommend either of these gentlemen. It seems the other employees were just as dedicated as these two. Thanks, Jordan and George!

I bought prepaid minutes online through Verizon’s main portal. Verizon insisted I never paid a thing. I spent $ 60.30 with my debit card. All I could get was the run around. It seems that the last 5 years Verizon has deteriorated in customer service, support and just caring about their customers. It seems all that matters to them is money. After going round and round with different personnel at Verizon, I finally printed out a Transaction statement showing the payment and took it to the Verizon store on Sunset Dr. After the gentleman looked at the evidence it was determined that my card had been hacked while making payment. He told me to not use Verizon online services in the future. Verizon should be paying me that money back. My debit card company also said they should because I tried to get repayment through the debit card company. I will be going to the store and finding out if they really care about their customers. If not, c’est le vie. I’m switching phone companies!