Time Warner Cable

Good customer service but do not, I repeat, do not come here on a Saturday if you can avoid it. Long lines, a poor office layout and frustrated customers make for a frustrating experience. I feel for the representatives working as they are clearly understaffed. Perhaps it’s time to bring in more people on weekends and maybe not have two people go on lunch at the same time. Just my opinion.

This TWC location is horrible. The staff is slow & unprofessional. The manager is a joke

There’s a sad sort of clanging from the cable in the hall
And the modem in my office too
And up in the nursery an absurd little bird
Is popping out to say, «Cuckoo», Cuckoo, cuckoo
Regretfully they tell me cuckoo, cuckoo
But firmly they compel me
To say, «Goodbye», to you
…
Adieu, adieu, to you and you and you.
So long, farewell, auf wiedersehen, goodbye
I leave and heave a sigh and say goodbye
I’m GLAD to go, I cannot tell a lie
I flit, I float, I fleetly flee, I fly
The sun has gone to bed and so must I
So long, farewell, auf wiedersehen, goodbye
Goodbye, goodbye, goodbye
ENOUGH is ENOUGH! GOOD BYE… This would be a negative review but sadly Unilocal doesn’t have that!
There are NOT enough words to express how much I HATE TIME WARNER! Years upon YEARS of HORRID and RUDE CUSTOMER SERVICE people, and equipment that was broken more than it ACTUALLY worked!
It all came to a head when I decided to cancel my cable because I have not been watching TV as much! Why pay for something I am not using especially when I can watch in on-​line FOR FREE! Plus it was FOREVER out or having issues and THEY NEVER EVA credited my account for the time I was unable to view any channels. Well apparently they didn’t like me being able to get FREE TV so when I cancelled my cable they decided to CANCEL my internet.
I almost caught a case!
All WEEK for the time I cancelled my cable I didn’t have internet service. I didn’t put up much of a fuss since I was preparing for Thanksgiving. After 3 days of NO internet I called THANKSGIVING MORNING ONLY to be on the phone for 2.5 hours to NO AVAIL.
I got transferred around to INEPT tech people and customer service people and THEN got DISCONNECTED TWICE! Of which they NEVER EVA called me back with the number I provided to them when they asked for in the, «…likely hood we got DISCONNECTED what number can we call you back on?»
After 2.5 hours of going around and around with them I think I was more than PATIENT and YEARS of DEBAUCHED, HORRID, and VILE SERVICE I decided to tell them to just CANCEL IT ALL! I am sick and tired of being sick and tired of them! I think I just threw up a little in my mouth!
My friend told me about Roku which will give me EXACTLY WHAT I WANT for LESS MONEY and I DON’T HAVE to DEAL with THESE TROGLODYTES! With Roku I will save over $ 100 a month. Get RID OF CABLE and INTERNET Unilocaler’s and go with ROKU! It’s CHEAPER and MORE RELIABLE!
I HOPE YOU GO OUT OF BUSINESS!

TWC is part of a corrupt monopoly of terrible companies that over charge us. I pay for 100 MBPS and I usually get 1 — 5 MBPS. TWC can’t figure out why.

Extremely frustrated with their service. I called in to check on the status of my phone number port. This had been an extremely unpleasant and frustrating task. What was supposed to take a week to compete is coming closer to a month. The reason I got for the delay is unacceptable in my mind. They said due to the holiday, everything got backed up. How the hell does a one day holiday delay me for a week.
I’ve been a loyal customer internet customer for over 10 years and recently decided to have cable and telephone bundled together. I’m starting to think that was a mistake given this experience. Totally unacceptable.

i am a new customer to twc, using internet only. previously used verizon.
Customer Service: the customer service reps over the phone and in person at the bellflower retail location and the technician that came to the home were all fairly friendly. they were pushing for the sale to higher priced plans that i didn’t need, but they weren’t overly pushy. they were a bit secretive about the options to purchase my own modem as opposed to renting, but that’s at least somewhat understandable since they want to make an extra sale.
i’ve gotten past the red tape, and i now have my own modem and router set up, plus an obihai device (to get free voip phone service for a physical landline phone, via google voice). i returned the rented modem to the bellflower location, and the rep was pretty friendly, and i was in and out of there in about 5 minutes on a weekday, just after the place opened. I had to do some online research to figure out which modems and routers work with twc, and in setting it up, but i would say that under the circumstances, everything was relatively hassle-​free.
Internet Service: i cut down on alot of household expenses recently, and getting the «every day low price internet» now through twc. we’re a low usage internet family, and this just works fine for us. it seems to me like most of the complaints here are about the price increases. for me, i’d probably be ok with modest price increases in receiving the same services after a year or so, and it wouldn’t really change my 4 star rating for them. i’m getting about 3.67 mbps download speed, and about .7 mbps upload speed, so it’s a bit off of the advertised speeds of 3/​1, but in my favor in terms of download speed. this lets us simultaneous stream 2 medium quality videos in the home, plus another device browse the web. it can even handle 3 medium quality videos at the same time but that’s kinda pushing the limit there. The initial customer service rep was warning that i wouldn’t be able to stream netflix with this low cost plan, but i think that would only be the case for 4k uhd videos or something.
so, thus far, i’m very happy with twc service, and i guess i’m in the minority here. i hope i won’t suddenly have to deal with a huge decline in internet speed, or big price increases, in which case i may change my rating, but i’m cautiously optimistic that i won’t have to deal with that.

If I could give NEGATIVE stars I would! I had TWC for a decade living in Whittier. They, for the most part, fix problems they had when they arose. Well, I moved, settled up my ENTIRE bill, and returned ALL the equipment I had! They contacted me months later saying that I still had their equipment, and that I owed them months of service at a house I no longer occupied! I sent them photo copies of the receipts, and thought it was done. Today I get a call from a collection agency with the same BS that I cleared up months ago!
Short Story, TWC is a subpar company that can’t keep their records straight, even when the customer (former) produces all the documents they required!
STICK TO NETFLIX! ARGH!
OMG! Their forcing a star rating! –5 is what they deserve!

I have always like Time Warner Cable. Normally didnt have an issue, and was with them for 4 years. However it seems that once you turn off your service their customer service is also turned off. I went to drop off my equipment for my old account, and was authorized to pick up equipment for a family member of mine. The representative only identified as «EPA» (woman middle age, short blondish hair) at this location, was very rude and dismissive from the date i arrived. I explained that a note had been placed granting me access to pick up equipment for the seperate account for my family member, before i even finished my statement this representative started shaking her head, saying that «it doesnt work that way». So after explaining once again that customer service had put a note, she continued to shake her head. I walked away and called customer service immediately to figure out what the miscommunication was, the gentleman proceeded to tell me that everything was noted and he did not know why the representative wouldnt assist me.
He then proceeded to help me sending the equipment via FED EX.
i always liked Time Warner but now more than ever i am happy i personally am no longer a customer.

I come to this location to return some equipment there’s 8 other customers in a line gradually increasing in size waiting to be attended to, 4 employees behind the counter and two station actually open. Oh and as the line gets longer one of the employees closes his station. Excellent customer service here.

Worst service ever with refunding my deposit money since ³⁄₂₀₁₅. Said it would be six weeks the first call. Then, the second call said another three more weeks. That brings it to the end of April/​2015. Called today (Third Call) and now they are saying another four more weeks. This is horrible and they seem to be like the mafia. I should be earning interest on the money they are holding. All they will say is that it is processing and that’s the best they can do. Mark #E162206 very condescending supervisor. This company doesn’t care about the customers. I’d try AT&T U Verse. Sticking my middle finger out at TWC. FCC should fine you for bullying people and their money. Zero Stars if they would allow it. Corporate Greed– you make me sick TWC!

Stopped by time warner after having some trouble with customer service over the phone and was able to get everything resolved with Jeff! He was very patient and helpful with me. I came back again, and he assisted me very quickly and friendly! Way better than calling. Thank you Jeff! :)

Why does our government let this business keep running?
I live in an area of Downey that cannot get any other internet provider. When I call or go the office, they fall head over heals to provide me service in a bundle for a year, then you pay the massive premium.
I cut my all services (cable, phone, and internet) services and tried to get deal online deal for Internet only, where I can pick up the modem at the store, when I hit all the stumbling blocks they can throw at me. No, the modem had to get delivered to my house, I didn’t qualify because I’m still considered a customer, and I can’t make that deal here, it’s got to be done online. Heck, I’m already here, don’t you want my money?
So I get my fiancé to sign up for the «online Internet only deal». Being she’s a new customer, this should be a breeze! Nope, phone customer service tells her she doesn’t have to be there to pick up the modem since we opted for the prepayment deal, so as we don’t have to put her social security number online and run a credit check. All I had to do is have her pertinent info to pick it up. At the window, I’m told that’s not good enough, she has to put me on the account. As I’m texting her to put me on the account to pick the modem, he calls me back to the window to ask me who this person is (showing me his computer screen), and I say, «who? Francisco Quezada? That’s me». Yes I want you to know my name, I don’t want a freebee, I simply want to buy your service with out such a hassle! I get questioned «did you return everything and are you payed up?» A-​HOLE, you have all that info right the on your screen! Of course I’m payed up and everything is returned, «oh, there will be a 48 hour hold on your fiancé ’ s service until your account clears». Who the hell doesn’t want to save a buck? It’s not illegal!
Do have have to earn the right to be a customer? I can go to a car dealership and buy a car with less of a hassle this.
I wish I didn’t need them, death to time warner!

I was very upset with TWC for the terrible internet service. Here what went wrong? I’ve been having problems with their internet for the last 2 months before I’ve decided to pull the plug on them.
I was paying about $ 120 for the 300mbps internet and phone. I wasn’t getting the speed and the quality of the internet I was paying for. And also I was lied to at this TWC store that I was promised free installation if I pay the 1 month up front which I did. When I got a phone call from TWC regarding the installation appointment, they informed me there’s a $ 59 installation fee. I was like what the heck? I called TWC to have a word with a customer service rep. I found out that there’s no free installation. Again, what the heck?
As an result of the internet going out more than several times a day and not getting the speed I have paying for, I’ve immediately switched to Verizon FIOS. Got the phone and the 50mbps internet which it’s alot faster than the crappy TWC 300mbps internet. I’m currently paying almost $ 70 for both phone and internet through Verizon.
Side note, TWC is being acquired by Comcast. I will not be doing business with Comcast since they’re nothing but an money hungry crooks.
And never again with TWC.

I have to say I’m extremely disappointed with TWC. We lived in Carson, and it was great. We moved to Downey and it’s horrible here. We have tv, phone, and Internet. The Internet drops the signal every few minutes and because the phone is connected to it the phone has no line as well. Tomorrow I’m having a technician look at it again, this would be the 7^th time. They just come, reset the modem and leave. What horrible customer service. No wonder they got bought by Comcast, hopefully they can restructure the company and their customer service. I would give a 0 star if I could.

This place is the worst I have ever encountered. The window representatives are only concern with selling you the most expensive services. They are not concerned with your questions or comments. They are rude and they are very slow as well. They do not care about the company they work for as well… otherwise they wouldn’t behave that way. I suggest that if you come to this place, and they are rude to you ask for a supervisor immediately and remind the supervisor that if he doesn’t follow up with your complaint you’ll be contacting corporation. Good luck!

We do not have cable with Time Warner but have them as our internet provider, home phone, and now our home security system provider.
After many years with ADT and their frivolous charges we decided we have had enough. After having someone come in and going over our concerns we opted to go ahead with changing the system over to Time Warner.
We scheduled a technician to come and install the new system. He was really nice and we explained where we wanted the new system and he went right to work. After setting us all up and upgrading our internet modem to accommodate the new system we discovered one of the cameras wasn’t working. He came back the following day to install the new camera and we were good to go.
The good thing about Time Warner and their system is that they don’t charge for everything that ADT does, like changing the battery or resetting the system.
There is also an app that allows us to set the system if we forget and are away. In addition, we can save the camera feed to the cloud. We were extremely happy with the service and the upgrade.
We often come into this location to make payments and customer service has always been friendly and helpful. No complaints here.

Well I had a good experience. Friendly service quick more than three employees working when I went. Time Warner cable is pretty good, well I think. it is a bit expensive but reliable. Very fast Internet good tv quality. If I ever had any issues they always resolve them. I guess it depends on the representative. But they’ve always been helpful.

First up TWC is the worst company in the history of FOREVER. I have never been in one of ther stores but i went in 8÷21÷14 about 5:15 right before closing, to pay my bill and just had to rave about the great service i got from, i think her name was Audra. I went in with an attitude just because i hate dealing with TWC and was ready for some b**s**. Now mind you at tje time i came in no one was in line Audra was helping someone and 3 lazy asses were standing around playing, which is exactly what i expected from TWC, when she finished she called me over she was so nice i couldnt be mad. She was very polite, asked how i was, gave a lil small talk and made sure everything was straight before i left. Too bad she is not the person i have to deal with every week when i call to complain about their junk cable, phone and internet service.

Quick Comments: Marco Juarez was very helpful and very professional. Service was outstanding in patience and in effort.
General Overview:
Okay, let me first admit that I have not had the best experience with TWC in the past. I have had them for internet on and off for the past five years, mainly because the places I lived in did not have Verizon. And let me also admit that I was not shocked to see the Unilocal page of TWC to be filled with 1-​star reviews. However, I must say, Marco did an amazing job when he came to set up our internet today.
My husband and I recently moved and had to have our TWC internet service transferred to our new place. Marco came within the promised time frame, and was very polite. I didn’t know where the main line was, and he patiently followed me around the house (up and down many stairs) before we found it. He then set up everything and hooked up my modem (not TWC’s). The speed was all right — about 40mb for wired and wireless.
I asked Marco if he could help boost the speed, since we were paying for the highest speed of TWC (100mb). Marco told me that he could try TWC’s modem, and it would be an extra $ 6 charge a month. I figured if we’re going to be pay for the fastest speed and actually get the fastest speed, it’d be worth it.
Marco trekked back to his truck and came back with the modem, and hooked it up. The whole time he was very professional. When at first, the speed wasn’t hitting 100mb at all, he tried many different things. Finally, after an hour of his efforts, we now have over 100mb for wired, and 95-​ish mb for wireless.
A big thanks to Marco for his amazing patience and efforts! You’re the best! This is by far my best experience with TWC, and I hope this will continue in the future.

They close at 6p. I got there at 6p.
They will close the doors and cut you no slack. Very rude security guard.