Preferred Diagnostic Imaging

The wait time to check in is anywhere from 15 – 30 min even with 5 workers behind the desk. The medical records staff is impatient with helping and require you to sign in, sit and wait another 15 – 30 minutes. They don’t allow you to call ahead for records, you must show up, sign in before they’ll help. The only plus side, they accept walk-​ins. However, their X-​ray hours are worse than bankers hours, closing at or before 4pm. I’ve been in about three times and never once experienced friendly service.

I have been to the facility for several of procedures from an MRI to X-​rays and the service has always good. Sometimes you can wait a bit longer but then again the employees make up for it with their positive attitudes

I read the negative reviews for this place and was dreading the worst, BUT, I was pleasantly surprised. My dr. had ordered x-​rays for me, no appointment was necessary, I showed up at 7:55 am and was seen by 8:20. Elena, my technician was friendly and professional.

I called to schedule an appointment during my 15 minute break and was on hold for 17 minutes. When someone finally answered, the phone was picked up and immediately hung up. My break was over and wasted and I still had to call back and wait over another 10 minutes before I had to hang up and get back to work. 27 minutes of waiting and still no appointment. Seems like other reviews are correct in saying the front desk is a mess.

I went to Preferred Diagnostic Imaging for an MRI. I called Monday morning ⁵⁄₁₂ and was able to get an appointment for ⁵⁄₁₃ 8:00 AM. If you have insurance make sure your insurance company has authorized the procedure and bring your paperwork, insurance card and drivers license/​ID. The receptionist asked me to come 30 mins early. I filled out some paperwork and waited. I was called in at 8:00 AM. There is a changing area and they provide gowns to change into. There are also bins to store your clothes. The technician provided earplugs hopefully your not claustrophobic because their MRI machine is closed. MRI took about 35 mins. I went over to the Medical Records window and waited another 5 mins for a copy of the MRI it was provided on a CD. The MRI diagnosis will be sent over to my doctors office. There was another person before me that was waiting at the window she received x-​rays and the technician said those were her’s to keep. Nice to know that you don’t have to return the x-​rays. You have your own copy to take to doctors. There was only 2 other people in front of me for MRI and I had a 8:00 AM appointment. MRI’s in general can take a long time the technician told me that if you move around during the MRI it can make the process much longer than its suppose to be. So keep that in mind when you make your appointment try for early in the morning. If another patient’s MRI runs longer it can cut into your appointment time. You can imagine if it happens multiple times during the day especially if you have an appointment later in the day you could be waiting around forever. I also noticed the x-​ray sign in list was very long I don’t know how many x-​ray areas they have but it seems like you come in and out very fast for the x-​ray side. I think I saw another MRI machine so that makes it 2 for this office.

My appointment for a mammogram was on a Monday at 4:00 pm. I’ll make sure not to go there at that time again, because the front desk staff and the technician herself seemed in a rush, and ready to get out. I overheard the mammo technician say to one of the admin ladies, that they might have to reschedule me because she had to leave for her granddaughter’s swimming lesson. It didn’t make me feel very important. Hopefully, she didn’t miss anything important on my mammo.
I miss Total Care in Los Alamitos! They are so great, caring and conscientious.

Good service. Friendly staff.

I absolutely hate this place. Disorganization and incompetence is their business. The main problem is that the center is all about milking as much money as they can from the insurance companies so they do not make appointments. You have to sit and wait 2 hours for simple diagnostic procedures, as if you have nothing else to do with your life but wait.
AWFUL, AWFUL, AWFUL! They should really be ashamed.

Oh b-​Jesus! If people would just learn what competency is! If someone can’t get past the disarray in the front office after six weeks, it’s time to overhaul. What does that say about your business?
So I finally got in for an appointment and discovered that it’s a front office mess. The medical technicians are on their game. The folk in the front are the ones giving the place a bad name.