Pep Boys

Book your appointment online and get special treatment! The guys are great, very friendly and honest about the repair that I needed. They are the best Pep Boys store to go to. Have been going to them for years now. They have never failed me. Thanks guys!

You want shitty crappy squeaking brakes? Bring your car here!

AMAZING service proved from both Edwin and Andrew!
Both these gentleman have gone above and beyond to fix an error created by the Santa Ana Pepboys! Will definitely be back, for all my car needs. Thank you!

Never Never go to to this place. Their customer service is none existing. Try to return an item and no luck. Their website clearly indicates their return policy but is not follow by their employees. I would give them a zero, if Unilocal offered that option.

Worst place to return an item with a purchase receipt. I would rather go to autozone or even walmart.

This Pep Boys appear to take advantage of women, treating them like they don’t know anything about cars and therefore can charge anything they want or give misinformation to get more money out of them. I went in because my car was overheating, and they told me that the reserve tank had a leak in it and it needed to be replaced. I took it to another mechanic and it turned out I needed a new radiator and the reserve tank had no leaks at all. Pep Boys put water in my radiator to check for leaks, but my car has Dex Cool and no water should be used on it. They left the water in my radiator, and didn’t replace the coolant. They didn’t know that my model of car had to have the system pressurized when changing anything on cooling system. If I didn’t take it to my usual mechanic within a few days, my cooling system might have been damaged beyond repair.
I change my own spark plugs, and I went to the parts department to get the plugs. They didn’t even give me the anti seize lubricant to put the plugs in. I went back to get some, and they charged me for it! It should have come with the spark plugs. I will not go to the service department ever again, and I’m not sure that I will go to Pep Boys ever again because of their lousy treatment of women who are independent enough and know enough to work on their own cars. I believe that if my husband had gone in to get service, they would have treated him differently. Shame on you!!!

I stop going to pep boys a couple years ago cancel my Pep Boys credit card to, The price you pay five point AutoZone much lower than Pep boys.

Cesar and his mechanic helped me out real quick with my flat tire few minutes ago. I was literally in and out of the shop, for a nominal service fee. That s service. Check them out.

YOU DO NOT WANT TO COME here lied about the price and then turned around and lied about how long it would take. CESAREAN SHAME ON YOU.

All hail Cesar! Took the car in for an alternator, but just needed a new ground cable. They could have fleeced me, but they were honest and fast.
Thanks Cesar.

Walked in and rodrigo hooked it up and was really helpful. If you need help for sure ask for him.

So I recently went to pep boys and honestly I didn’t even know where to look. I went in looking for some paint for some scratches and an led bulb. As soon as I walked in I was greeted and welcomed which was great and right away I felt comfortable. So I was looking around and Jose walked up to me an offered me assistance, he helped me find the two items so fast and even offered to help me install the bulb. I was extremely satisfied with their service that I would recommend everyone to go to this location. Thanks again Jose your awesome. Keep up the good work !!!

Awesome rodrigo at the counter help me find the special toool i nneeded for my job. good looking out rodrigo stay up

I usually get my car parts/​accessories at Pep Boys, or I go to Auto Zone. It’s mostly reasonably priced and the staff gets me what I need.
However, the guy who works in the Parts department is so rude, which my brother also confirmed to me since he’s a regular.
If a customer is going to spend his/​her money on a part, it’s a reasonable thing to make sure it’s the correct part. I was asking for new headlights for my car, and then he handed me a couple. I then asked him if they were the driving lights, and he said «that’s something else.» And I asked what the difference was, and with the biggest attitude in the world, he gave me a condensed response.
I would suggest having someone with less of an attitude over general parts questions working in that department, maybe a person who doesn’t mind working a customer service job. I wasn’t even being rude or anything. I’ll get his name if he does it again.

After going through an hassel of waiting in line and filling out pointless application, I walked out with no service done to my car.
All I wanted to do was to fix my flat tire and they were trying to charge ridiculous $ 20 for the service and will not drain fix-​o-​sealant that I used to stop the air leakage from my tire.
I asked if the service of fixing the tire includes draining the sealant out from the tire and the guy simply said «No, we’re just going to patch up the hole and that it.»
I already explained to him before he started writing my information down to the application that I needed this service done to my tire.
I told him that I came here just for that purpose and he said, «Then, we’ll have to charge you more.»
I walked out of there right away pissed off for wasting my time there.
THERE’S NO WAY I’M GOING TO PAY ADDITION TO WHAT YOU’RE OVERCHARGING ME TO BEGIN WITH!!!
Local shops offer better services than you’re.
I don’t know how you manage to stay in business.
GOODBYE FOREVER!!!

I would give them zero stars if I could, but it’s too bad that’s not an option :(!! Came here for JUST an oil change. When I came back to pick up my car, the guy tells me that my car has «a really big issue», claiming my brake calipers needed to be replaced immediately, that they would have to order a part to fix it, and said it would cost about $ 300. My bf was pretty sure that it was just a hose that needed to be replaced so we declined the offer and said we would just get it fixed somewhere else…
Turns out, my bf was right! We had a few other places check it out and was told there’s no problem with the brake calipers and that a hose just needed to be replaced. We ended up taking my car to a place called Alondra Brake & Wheel, and only cost $ 45 to fix the problem!!! SOOOOO glad we took it somewhere else!!!

By far the best costumer service I’ve received. Eric was extremely knowledgeable and understanding in all my automotive needs. Thank you again for the outstanding costumer service will definitely be back
:-)

I ordered a battery for my car on their website and went in the next morning to have it installed. When I go there, Jose (the manager I assume) told me that I selected the wrong battery and it wouldn’t fit my car. Thing is, I used THEIR website to tell me which battery was the right one. My first thought was, here comes the bait and switch. Of coarse the «correct» battery was more than the one their site said was right for my car. Since my battery wasn’t holding a charge and I was tired of having to jump start it, I let him sell me the more expensive «correct» battery.
That’s not even the main reason for the 1 star rating. The rating is because while removing the battery cover, the mechanic broke three of the five plastic rivets that hold the cover in place. He neglected to mention that. When I lifted the hood and saw this, I brought it to the attention of Jose. He had the mechanic come out to my car to see what I was talking about. This mechanics starts to make excuses, telling me when he tried to take the cover off, the rivets went flying everywhere. I said, OK, but why didn’t you tell me. That’s when he starts complaining about how busy he was, and he forgot.
I went back inside and told Jose he needed to replace the rivets. He said they don’t stock them and he would order them and call me later that afternoon. I could tell he wasn’t going to order the parts, nor was he going to call me that afternoon. I wasn’t disappointed. I never got a call. Jose acted like I was a problem he just didn’t need. He was very lackluster. He failed to realize I wasn’t the problem, it was his dishonest employee that tried to hide the fact that he broke parts off my car.
Now, because Pep Boys hasn’t replaced the $ 1.50 worth of parts they broke, they lost a two car customer. I won’t be back to Pep Boys and I will talk about this with my friends for months to come.

Oh! my goodness my mother has been coming here for 6 months and nothing but a bunch of problems. I told her don’t go there in the first place but she went anyway because, she can drop her car off and walk home.
She got her brakes done and the brakes squeaks like she never got them done. She Went back and back and back and back. Whowzer. Still the run around. She said for tbis inconvenience i need something free. They tried to give her a hair freshner. She said $#:;& I have plenty of those. How about the oil change. They went on an did that for free. By the way my mother had called the corporate office on them before.
The car was knocking and slipping. She took it back and they said, it just needs transmission fluid. It turned out she needed a new transmission but we tried someone else.
Brakes again. Smh. She kept returning for that because they offer the lifetime bs.
I found another place in her area with great reviews and I see why. They were very personable and they didn’t charge me for them just to look at it.
They did ny mim brakes and said those were cheap brakes and needs dealer brakes. That’s why it squeaked and shakes. I’m pissed now so I go to pep boys and explained to the service manager Luis about what happened and what kind of refund can my mom get. He said, he will send my mom’s receipt to the corporate office and see if they can give your mom a refund, if not we will take care of it at the store level. The manager said, I am going to need our brakes back. I said, no problem.
We retutned the very next day with the brakes and the store manager Luis said, that was quick. We mean business and want our money back for this bad job.
So I will update you in a few days about. he outcome of the refund.

Decent auto parts store. Conveniently located by 91 and Downey.
Employees are helpful.