K-mart

If you really love paying too much and waiting in line for a half hour with only one person in line in front of you, this is the store for you.

Worse customer service, every time I go there I’m disappointed. it’s so bad id rather take the extra trip to go to the other location which by the way has better reviews and never gave me a problem

good lord how is this store still open, they have the worst customer service of any store ive ever been to. then when u try to complain theres never a manager around. half the time theyre under staffed or the staff thats there are lazy as hell. do our neighborhood a favor and leave.

If I could give this place zeros stars I would seriously. I’ve been there two days in a row this week. On Tuesday I walked in and walked in to purchase one item, unfortunately the item was not on the sales floor so I pushed the button for assistance. I waited 10 minutes an decided to ask an employee for assistance. An African American woman announced for a staff to assist me in a specific area. I then walked back to the area awaiting for a staff to assist me, While other staff were walking past I asked for assistance and they stated they were working in another department. Once again I decided to walk back to the same woman who announced a staff to help me. I witnessed an Asian woman with a scanner passing by an asked for help, after hearing her state she worked in jeweler I then asked for a manager but instead she walked me to find my item. She then starting informing me her scanner wasn’t working so she would go to the back and check boxes. After waiting a half hour or more I finally get a staff to help me that doesn’t know the proper procedures on search an item an finding out if they have any in back stock. She than stated she didn’t see the boxes for the item I was searching for although she never scanned the barcode or manually typed the DPCI. I was very dissatisfied because I had called the next day an was told they did have the item so I came back and purchased it because only Kmart had that item exclusively but I would rather drive miles away to another Kmart than got to this one. Thumbs Down

I had the worst experience in this Kmart, I made an on line purchase, I get email that my item is ready to pick up, this store not only didn’t have the item, but the worst customer service, the manager (mike) said he would get someone to pick up item from another store after I waited 2hrs, so it won’t be ready until next day, mike never followed up and forgot all about it, next day I called to ask if item was ready, I was placed on hold for 45 min, all to tell me they never picked it up, this management is so pathetic it’s unbelievable! You will never get my business again

If I could give negative stars I would. This place is just on the edge of closing. Workers needs customer service training and more so of the supervisors and managers. They treat their customers like they do not want business. Quality of their merchandise is a lot less than what you could get from walmart and thats comparing to walmart, how could that be good?
Side note, I tried to file a complaint to Sears/​kmart and its already been 3 weeks and nothing has been done. I gave up. Oh by the way i haven’t received my refund from a merchandise i never picked up its been 3 weeks!
Bottom line is just go to Somewhere else.

this place is horrible. I don’t expect much from kmart but this is ridiculous. went to kmart to pick up a dryer that I purchased online earlier in the day and then received an email saying it was ready for pickup. when I went in to get the dryer the cashier did her job and was good so far. when she called the guy over to go get it was when the fun started. he was gone about 20 minutes then reappeared with nothing and then started to check the drawers at the desk. my wife then went to the cashier and said «is he seriously looking in the drawer for dryer»… they both chuckled at him then she went over to him and asked him what he was doing. he told her it said it was in a «0» location whatever that means. after a total of 50 minutes he found it and brought it up front. normally you just have to sign a paper stating you received it but not this time. they tried to scan it but obviously it wasn’t going to scan it’s AN ONLINE ORDER!!! After 15 minutes of dealing with that we were finally out the door. 65 minutes to pick up a dryer that was already paid for is retarded… I would rate it as a negative 5 if I could.

Super annoying! They never have more than three registers open at a time. I find myself waiting in ¹⁵⁄₂₀ minute lines every time I come here. Over it!

They should just close this store seriously waited over 20 minutes for an online order went from associate to associate pathetic! Ended up leaving without my order I have a life and things to do will end up cancelling the order and never coming back

Store is often dirty and not organized the sales associates (Most of them) are often holding inappropriate conversations in front of customers. The customer service desk is a joke every person that helps will tell you something different regarding the same transaction. This store is not really customer friendly be prepared to aggravated during your visit.

If I could give no stars I would. The store employees do NOT know what they are doing! They tell you one thing you wait forever and when they get back to you they can not help you. They have gotten my orders wrong more than once. I just gave them another chance to redeem themselves and no. I ordered something and it said there was 6 in stock and I could pick it up today. I ordered it at 8am. It’s now close to 3pm and I have not received an email stating that my item is ready. And I look now and there is only 1 left in stock as of right now!!! Well I better be the new owner of one of the five that was sold, because my card has been charged.

Jesus!, the only speed these people know is slower and slowest! Why does it take 30 mins to do a return. One lady told us to wait then started moving stuff around. Seriously there are 4 other people in line you can clean when youre done with everyone. And apparently the employees are not trained to explain anything to customers so the entire line had to stop so they could talk to a customer who was given the wrong information. Then she asks for a manager and the kid just kind of laughs and finally calls one. Big mistake on my part. I had not been here in almost a year id rather drive 4 miles to target but fell for the convenience of it being a couple blocks away. Never again.

The slowest checkout lines I’ve EVER been in and it’s not even the holiday shopping season yet. Checkers are nice but seem confused and chat way too much. Nothing like the New K-​mart advertised.

Ok… I was a very active Unilocaler many years ago… Now I only Unilocal when things bite me and make me Unilocal.I now understand why many K-​Marts are closing. I was there for the Hot Wheels Collectors Event on the morning of Saturday September 5^th. OK I know most of you guys aren’t Hot Wheels Collectors, so heres some quick info. Hot Wheels Collectors come to these events to be the first to crack open cases for dibs at the best cars. So theres a lottery on who gets to open the cases. If your number is picked you get a case… OK blah blah blah… So let me get to the story, the Manager JOHN (John with an H, like Horse’s Ass, or Heartless, or Hemorroid) picked my number for me to open the case along with my 4 year old son’s number so we get to pick out the Hot Wheels we want (John has rules that we could pick as many cars out of the case as we want but no helping others pick). So I finish my pickin’s and I go next to my son to take pictures and even videotape him for my YouTube Channel. The reason I didn’t want to go stand in the crowd was so that my son would know where I was, as there was a crowd of about 60 – 70 people (maybe more). Well the Manager JOHN told me to go back in the crowd because he thought I was helping him pick the better cars (I could care less of what my son picks out). For my childs safety I wanted to be next to him. I am assuming JOHN has no children as he could not empathize with me, as I told him the reasoning of why I was standing next to my son. So I went back to the crowd as he was being rude to me basically pushing me away from my son. JOHN I hope you read this and I hope that your General Manager reads this, JOHN I hope you get fired, JOHN your lucky I did not escalate the situation at the event, JOHN I have you on video. Oh and JOHN if you read this hold yourself up and dress like a leader as your a Manager, you look like a slob.
A Manager like this reflects upon his entire store and his employees.
Well thanks for reading my rant… And yes this Bellflower is a 1-​STAR, and I will no longer be returning to this store for any HOT WHEELS COLLECTORS DAYS (KDAYS) or for my shopping needs in the future. I love that TARGET and WAL-​MART respect their customers, well the ones that I shop at. Target even rewards children when they are sitting SAFE in their shopping cart seats and buckled up (you just can’t beat that). Also, unlike K-​MART Target and Wal-​Mart always welcome a price match/​adjustment.
And my thoughts about this store, it straight looks like a Big-​Lots/​Pick ‘n Save inside, not saying this is a bad look, but it is a bad look for someone trying to compete against the big boys like Target and Wal-​Mart.

Don’t ever shop here unless you want your car to be towed away! Came to shop for a few things and when I came out my car was gone. I parked by the garden area where there is a sign that says customer parking only! Needless to say I will NEVER be shopping here again.

Worst service I’ve seen in a while! It’s actually really sad. All we wanted to do was but a patio set. The customer service crew here is so so bad. I mean they are all unorganized and there is no one in there with a brain!!! Never coming back. I’d much rather pay a bit more and shop at target. No wonder Kmart is doing so bad! Management, where are you?! We stood there for 45 minutes just to be told they didn’t have what we wanted in stock! I hope this place goes out of business ASAP! First and very last time here.

This place has haines and very resonable. I still like this place better then walmart.

Not bad for a wonderful customer service I ran into, not all of them at kmart are friendly though but I think respecting other people’s business is a key to healthy attitude coz there’s no way you can change other people but you can choose how people think about you if you are nice to them. Good job for that 1 cashier who is trying to make a difference.

I came here on a slow day. I was happy because that meant a quick check out. Nope. I had to get the slowest, dumbest cashier who couldn’t figure how much change to give back to the person in front of me. She actually asked me for a calculator. I was floored. And she thought it was funny.
This place is so run down. I bet they have roaches. It needs a complete makeover. And new training for the cashiers. Just saying.
Head the other way and go to Target.

Pretty big sized Kmart.
Came here on black friday, and it really wasnt packed as I thought it would be.
Pretty clean and organized. They have a food court inside (sort of), an Olan Mills studio inside, and all your other amenities.
Very good experience…