Culligan Water Conditioning

Great Customer Service. Patrick ws very professional answered any concerns that I may have. BEST quality water! Patrick was very thorough in explaining how the water is filtered through osmosis, no bottles safer for in the environment and for our bodies. Culligan is the choice to go with. I definitely recommend Culligan Water Conditioning.

Great customer service, our instruments are better with their water, satisfied customer!

I bought a Culligan gold water softener system in 2001 (app 3000, — including the osmosis system). At first it was hard to get service out when it broke down; but efficiency improved; and prices for service skyrocketed.
In November 2015 I am looking at the error code on the digital readout– I know this code by heart, I am going to have replace the seal pack assembly for the 3^rd time in less then 3 years. I have had service out 2 or 3 times for this, and each time it cost me $ 300, — for the same proprietary part that cannot possibly cost more then a couple of dollars in materials and half an hour labor.
The excuse is always «you have hard water” — well, Culligan, hard water is your business, and since your equipment cannot stand up to it, I will be replacing it with a different, cheaper, and more user friendly system — which I could have bought with just the money I spent on repairs over the last 3 years. And no, I am not going to bother to call and complain about this anymore. I already have done so, with no results.
12/​20/​2015 –As far as Culligan’s follow up on this review, I can only say that the issue should have been handled when I complained. If writing a Unilocal review is the only way to get things fixed, then that is a sad example of trying to keep up appearances. I have replaced my water softener.

WORST CUSTOMER SERVICE EVER!!!
Just to get a call back is like pulling teeth.
And they only get 1 star because I had to!

Their rating should be a ZERO. This company is best described as a TRAIN WRECK. They don’t return calls. They tell you they will call you back to let you know when a technician will come out and they never do. I had to call four times today to find out when the technician was coming.

Absolute worse customer service combined with unreliable units that I upgraded twice over the last 10 years. The last unit which was a Gold Series broke down 4 times in the past year and when I was finally able to get a service visit. They charged me $ 145 just to check the unit out AGAIN and quoted me another $ 600 for the resin beads!
The folks at the office act like they couldn’t care less about my complaints. F — — !!!

If I could give 0 stars I would, don’t waste your money on this company like every body says worst customer service, completely incompetent, how they even stay in business is amazing!

I have had culligan for over 10 years now. I started out with the replacement soft water system which after a while could not tell if they showed up when they were supposed to. I honestly believe they skipped most of the time. They had a good deal on a new softwater system so I bought one from them (not sure why now). I was supposed to get 1 year of free salt delivery and again, they did not deliver all of the time. Their customer service people in the office are horrible. I had a service call and paid the tech then they sent me a bill for the service I already paid for. The tech had to come out again and take the tank away to repair and said it would be 1 week. HEre it is 3 weeks later and no word. I guess I should not have thought any differently. As soon as I can I will go another direction and get culligan out of my life forever.

This company has terrible customer service. I love having soft water and filtered drinking water, but when machine breaks or I want my filter changed I have to prepare myself for a hassle. Example: Today I stayed home from 8 – 12 for a service appointment. I called at 11:50 to see what’s up and it took them 10 minutes to locate my file only to find they have no record of any appointment.
Check other companies before you saddle yourself with years of frustration.

I purchased my Culligan reverse ossmosis system many years ago, when I bought my house. Every other year I have to have it serviced (filters changed). I have experienced the worst customer service from the 9145 Rose Street office in Bellflower. They are usually at least 2 to 4 hours late, never call to let you know that they are running behind and never return phone calls. If I knew then what I know now I would never have purchased the expensive system. Horrible customer service. They should be ashamed of themselves.

Good products, but customer service is atrocious.
Not only are they unreliable, but the staff is so clearly strapped there that they are essentially of no service at all. We scheduled routine maintenance three times before they finally graced us with their presence on the third try.
If you do happen to call customer service, I suggest having some work to do while you are on hold, and then having a tremendous amount of patience with the staff member who seems barely qualified to be working with these products and services.

William’s review doesn’t surprise me in the least bit.
The company I work for recently opened a new location, and a Culligan water cooler was already there, so we decided to continue using their service. This little Asian man who barely speaks English (he admitted it too) showed up, checked the internal filters, and said that we had 2 options: We could either rent for $ 45/​month, which would total to $ 540 for the year, or just «buy» the machine for $ 350/​yr. We obviously went with the cheaper option. The guy came back again a few days later, changed the filters, and said that they would be good for a year or two. So we get the bill. Almost $ 600. I was given no good explanation why. «The boss changed his mind about pricing.» Oh, well that’s fantastic that I wasn’t notified beforehand! Thankfully my bosses are wonderful people. I could’ve gotten in a lot of trouble for something like that.
Anyway, fast forward a few months. The water was flowing very slowly for a few days, so we called in the Culligan guy again. He tells me the machine needs new filters. Really? This was after my company spent almost $ 600 and was told the filters would last a year or two? He then tells me that maybe because of the piping, we’d have to change the filters every few months. Of course, every filter is over $ 100, and 3 filters go in the machine at once. So we’re expected to pay several hundred dollars every few months after spending $ 600. No thanks. Oh, and on top of that, the same guy who barely speaks English «explained» the filter issue by drawing rectangles (filters?) on a napkin, with little «$ 100″‘s written next to the rectangles. Yeah.
AVOID.

Culligan water was the single worst customer service experience I’ve had this decade, and I fly United sometimes. I signed a contract to lease Culligan equipment, only to find out that they didn’t have the financing on their end to do that due to the credit crunch. How did I find out? They started billing me more than $ 3K for the equipment. When I tried to get it changed what I had a agreed to, they threatened to take me to collections. My dad has been a customer of theirs for years and they started harrassing him because of me!
As soon as my lawyer got involved, they changed their tune. «why did you have to escalate?» they asked me. «why can’t we just discuss this» they said. Umm, maybe because you idiots don’t honor contracts. In the end, I had to get a lawyer involved to get them to take their overrated equipment back. I would not recommend this company to anyone.