Astro Towing

***WARNING*** This is by far the WORST COMPANY we have ever dealt with!!! My husband got in a really bad car accident and his car was totaled and driven off the freeway. The entire time the horrible worker was yelling and complaining that the CHP called him to tow the car because it was work he couldn’t handle. When they arrived at the destination the disgusting worker was cussing and blaming my husband for getting in the accident (which was caused by the car), and for not having cash on him going on yelling «YOU A** HOLE» to my injured husband!!! The dirty company refused to refund any money, and said the work that was requested was done. They did absolutely nothing in return for horrible service. DO NOT do business with this company, and make sure to not deal with the old chain smoking white man with the long pony tail and grungy arm tattoos. The customer service here is OUTRAGEOUS and I seriously don’t understand how they remain in business. I hope this business closes before any other poor customer has to deal with them again. Good luck to whoever reads this, I hope you caught this comment in time.

horrible service I called to find out information on my car being towed and they couldn’t answer any of my questions. The man didn’t know where the place was even located or how much it was going to cost. I’d give it zero stars if I could

Worst customer service EVER! My tire snapped off my car in the middle of the street and the guy tells me it’ll be an hour for somebody to get to me proceeds to tell me «so sorry» and hangs up in my face.

This place is a nightmare! I was involved in a accident and while I was being interviewed they towed my car never spoke to me just took. I called my insurance to have the car moved from their faculty due to the holiday weekend it was left for two days. When I finally got to my car it had been stripped of all personal belongings. They are blaming me for not getting them out on the freeway (I was a little preoccupied having been hit by a drunk driver at 90mph) I will be seeking legal attention and filing a claim with the BBB and contacting the CHP to make sure this company is not used and this does not happen to any other victims. Shame on you!

prepare to be beaten around the bush from a non-​compliant piece of garbage. the employees there are nice and try to help but at the end of the day the owner is trash and will try to screw you over.

Was not happy I got my car towed in the first place; however, when I went to pick it up from the towing company I had a pleasant experience. Staff was very courteous and understanding of my situation and the Service was fast.

I had a flat on the 605 at 10:00 PM, not good. The CHP sent a tow truck from Astro Towing. The guy who towed my car and then fixed the flat was pretty good. I was back on the road in an hour. The driver had made an error in what he charged me. I called and spoke to Janette the next day once I realized what had happened. She was nice and polite. She asked if she could call me back after checking out the paperwork. She called 2 hours later and told me I was right, I had been over charged and she was sending me a refund check. Two days later the check was in my mailbox

If I could give this plave 1 star I would. I recently got my car towed because I had parked at a place I wasnt supposed to. I understand that I shouldnt have and thats not the problem. They charged me $ 252 just to pick up the car. When I got the car, my driver door was popping out because they actually broke into the car, my steering wheel is all scratched up and wrinkled and my seatbelt is all jacked up! I turn on the car and all types of sensors have gone off! I ask the guy over there wth happened and he says nothing, we didnt go inside ur car! It must have been like that already! The car is a 2014 bmw 335i I just bought it 3 weeks ago. How the hell is it gonna be that way. Not to mention my front bumper is all scratched up! I quickly took my car down to mckenna bmw body shop and told me the repairs are $ 1800! How frustrating! I call the guy and he says I stand by my driver, he says he never went in ur car! What a liar!!! I will fight this. Dont evvvvver trust your car to these people, and if u get towed by them, then beware of there lies. I will pursue this in court. Someone is gonna pay for the damages, and its not going to be me. Own it and move on. 40 yrs in business huh, theives.

If there was an option to not give these animals any stars, I wouldn’t give them a single one! Customers beware: the trucker arrived to my home with a bad attitude. Once he delivered my vehicle to my car dealer he gave the service manager attitude as well. When presented with a credit card for payment he had a bad attitude as well. He used profanity when talking to his boss and without resolving issue of payment he took off with my vehicle. The genius took it back to his towing yard and we have to now pay a storage fee and a round trip tow because he decided he didn’t want to use his words.
These people are a waste of time. I hope no one uses their «service.»

Hey Jerry! (from Astro Tow, if you see this) You were the only good guy who treated me like a customer who would want to get my car towed again just to talk. Jerry is a real mellow nice guy, old school and rocks a cool Bolo Tie that you don’t see anymore. I’ll preface this review with, if I had dealt with only Jerry the entire time… I would have rated this place a 5star… sorry Jerry. Also, Monica C.‘s review sucks. She parked where she wasn’t supposed to park, if I was Kmart I’d wanna get that % of revenue for getting you towed too. Don’t park where you shouldn’t.
That being said:
Jerry helped me out on the weekend and came to the shop and opened it up (not like he would turn down paying him an extra $ 150 for 20mins of his time cause vehicle was towed on a weekend) and was courteous. Well mannered, polite, and good with friendly conversation. The systems were down i guess so I had to pay cash which was inconvenient but things happen.
But then I get home and In the morning when I go to wash my car and the Tow markings left on the window, and something feels wrong. I look around, things are tossed about (hat, and some jackets from passenger seat found in back of car, other things misplaced, ect.) The guy who picked up my car looked shady, he looked like what I looked like in highschool when I was in a rock band, but he was probably 55 with long grey hair and unpresentable demeanor.
I take Diazepam aka Valium, and xanax for panic attacks/​anxiety so I always have some in my car, and I kept a Smith & Wesson almost new condition right next to it in my center compartment. Notice I wrote KEPT… I was at my vehicle when It was towed because I was across the street, I wasn’t mad about it cause I shouldn’t have parked where I did, but that didn’t permit what I DIDN’T find when I got my car back. i wrap important things in plastic bags and tie them in my car so people will think it’s trash… THANK SWEET BABY JESUS! Because the tow guy, or someone employed by Astro Tow stole my prescription medication (drugs for them to get high) which included the Valium and some antibiotic prescription cough drops (bet they had a great time waiting for the high to kickin… not) and my blade were gone. The knife was probably the most Valuable thing in my car besides the $ 500 DOLLARS STASHED IN THE TRASH BAGS THEY DIDNT STEAL because I just got paid and cashed my check! Oh man i had a panic attack when I saw my meds missing but then saw the «trash» was still there so I was okay.
When I called Astro Tow to make a missing items claim, Jerry wasn’t there, or Daniel, the other person Jerry told me to call in case anything came up (cause Jerry and I had a cool lil life lesson conversation while my car was pulled out). I left a message and was told I’d be called back about the missing items. a day goes by and I call back, I’m now told to call Janette on another day, I call, no Janette. Everyone who «helped» with my missing items claim was very rude, harsh in the way they talked to me, and didn’t seem to care at all about my situation and my missing medication.
I would not recommend this place to any of my family or friends. One (or more) of his DRIVERS has been convicted of DUI, how did he get a driving job?! If you want your car gone through though, yes, leave your car overnight here at this place. Jerry Is cool… sorry Jerry… but your employees… can’t say the same for them.

Screw this company and it’s employees! I wish I could give negative stars. My bf parked his car all the way in the back lot of a Kmart since across the street was his sons soccer game and our intentions were to go shopping after the game there. As we walked to the car we see this trashy hill billy guy getting ready to tow his car. He claimed Kmart called to get the vehicle towed, we called and spoke with the supervisor and she stated no one ever called. Then he says he’ll drop the car if we give him $ 100! This guy was such an asshole! Total con artist! We called the cops and turns out this company has done several shady things in the past and is on the city’s shit list. Long story short the cops couldn’t do anything since this is an independent company, so my bf had no choice but to pay the $ 100! So this guy took the money we had that we were going to use to buy gifts at Kmart, thanks jerk off! just so him and his shady company can pocket some money. Oh and then the stupid owner shows up at the end. Piece of advice to everyone if your going to kmart in Bellflower off Rosecrans and McNab be careful, the Asian owner parks his car on the street and keeps a look out for cars parking in the back lot of Kmart and calls his buddy in the tow truck to come collect cars. This place is shady and they should be shut down but until then Karma is a bitch Astro Towing so hope it screws you in the ass! Sorry for the vulgar language to any other fellow Unilocalers reading but this ruined our day and what they did is very illegal and I am just appalled that they can get away with it.

After my mom got into a bad acciden on the freeway today she parked her car in the red before being taken by the paramedics (she was very disoriented). Needles to say she got towed.
By that (sunday) afternoon we spoke to Jerry who was very polite, professional, and understanding.
Easy to find on a mainstreet.
The transaction was hassle free. He went out of his way to come within a reasnable amount of time to release the car the same day eventhough it did cost an extra $ 80.
It is not a pleasant experience to get towed and pay money but this small family owned business does a great job!
Reason I gave 4 stars instead of 5 is because it would have been better if this place was opened 7 days a week, instead of having to pay extra for him to come. Still its a family business and its understandable.

great service, and was very careful towing our rv. Took great care to not scrape the undress carriage of the rv. Highly recommend them. jerry was very helpfull on the phone too