Walgreens

The pharmacists don’t know what they are doing. I have never had problems filling a prescription with Walgreens even if I’m moving from place to place. But, here the pharmacists are so slow at what they do. It takes them over 10 minutes to figure out what to do and they always need to ask someone to answer a simple question. Worst chain I’ve been to!

Typical PNW customer service. I’ve been a regular at this Walgreens for nearly three years now and have only put up with the staff here sheerly due to the location convenience. However, I will no longer ever step foot into this place again. The cashiers are incredibly rude, invasive and presumptive based on purchases being made. The sad part is, I think they think they are being friendly. Sometimes customers just want to be transactional and not have to explain the purchases they are making… everytime.
Additionally, it’d be great to not ask to be carded for alcohol purchases after forcibly having up to 30 conversations over three years and knowing that the cashier knows who you are-​and that you purchased alcohol many, many times previously. Then being confrontational about it when you think she’s joking. Typical PNW passive aggressiveness that leaves this area with no reconcilable soul whatsoever.
To the older (late 50s) gal that works at this Walgreens. We (including my wife) do not appreciate how you approach customer service. Consider going to back of house/​stock. Because you aren’t customer facing even if you think you are. Best of luck.

I love all walgreens because you can find everything as CVS but I think both are pricy.
The cashiers are very nice. I can’t say the same of this woman in the other side. She was kind of rude but after telling her that the cashier helped me with other concerns, she helped me too.

They let you wait for two hours to fill a prescription and when I come back to pickup after 3 hours, not two, it’s still not ready and they cannot tell me when it will be. Last time for me I fill any prescription here.

The staff here is strange. Most times I go in, they seem too awkward to be working. I was asked if I play video games by the male cashier last time. Out of nowhere, just asked if I play video games. I’m a friendly guy, I love conversation, but to outright ask what games I play, then to rant about your favorite games, shows how awkward this crew is.
My girlfriend once got screamed at by the manager. He was looking another direction and screamed «Can I help you?», even though he was looking away. We then got attitude when we didn’t honor his distracted look with a response. Judging by the other reviews here, service seems to be their weakest point.

I called ahead to make sure my prescription was ready. I made sure all 16 pills; a four month supply was there. When I arrived they only had 4 pills. I drove 30 minutes to get to that store. I waited 30 minutes for the pharmacist to call and get the vacation override approved. Again. I finally left since I had other things to do for the day. I highly recommend avoiding this walgreens if you want your prescription filled properly.

Pretty shitty customer service, and I think that’s still being rather generous. I stopped in last week to buy some cold and flu medicine. The brand I wanted to buy had only 1 bottle left, and both seals were broken.
I went to the Pharmacy desk and they called for customer service. I stood there, waiting, for 10 minutes. The pharmacy tech appeared to be the only one working on a Saturday morning, she had to ring the Customer service rep again. The same rep I watched walk past 5 minutes earlier and disappear into the back.
When I gave her the bottle with both broken seals, she looked annoyed at me and asked what I wanted. I told her I wanted to inform her that the only bottle left on the floor has both the outer and inner seal broken.
Pretty freaking abysmal that customer service doesn’t care someone’s tampered with their products on the floor.

We were very happy with the location and convenience of this Walgreens. It’s a nice, clean, bright store, and we liked the pharmacy. Sometimes lines can be long, but overall, we were happy with it. We’d always been able to get prescriptions filled easily, but over the past several months they have not had the medication in stock to fill my son’s prescription — one we’ve filled there every month since this store opened. On at least two occasions we attempted to fill the prescription multiple times over the span of a week before we gave up and went elsewhere. Because they are so conveniently located for us, we keep attempting to fill the prescription there first. Guess what, Walgreens? Bartells has been able to fill this prescription for us on the first try, every time, and I think they’re going to earn our business permanently.

I have been very patient, but I’m going to begin looking for a new pharmacy. The last two times I’ve tried to fill my son’s prescription, they haven’t had it in stock and I still had to go elsewhere.
I’ve tried using the express checkout next to the pharmacy, but there’s no special window after you’re done, so you still have to wait in the long line, and then people who arrived after you are now ahead of you. After I did that, the tech didn’t give me all the medications I paid for so I had to go back again the next day.
There have just been too many issues in addition to extremely long wait times. Very disappointed, because this was the most conveniently located.

Excellent customer service, I was surprised and very impressed!
Once before, I’d had a pretty hard time getting Indian passport photos at another Walgreens because they weren’t sure they could do photographs for anything other than a U.S. passport and additionally, they only gave me two copies for the $ 8. So when I needed to get photographs taken for my (Indian) passport renewal, I expected to have a hard time.
When I mentioned I needed Indian passport photos at this location, however, the lady quickly confirmed that she could do them and barely glanced at the photo specs I had brought, saying that she was familiar with them already. Also, I was expecting to have to pay double the amount to get the number of copies I needed (5) but again she surprised me by saying that 4 was the default number and that an additional set of 4 would cost me just 99 cents! The waiting time for getting the prints was just about 15 minutes.
The stellar service I got here really eased up the entire day!

Not 24 hr and close early on weekends.

Okay, since my last review, I’ve filled more prescriptions (b/​c they held the one, and tried with another child) — since then, they’ve been very good. They’re making sure the meds are there when we need a refill, and have been helpful in trying to find a substitute for an OTC med we could no longer get.
So I’m sticking with them. Thank goodness, they’re so very convenient.

The new location is nice, but still have to go tot the one further from my home since it’s not 24 hour.
The assistant manager is always nice and asks if I am finding everything ok.
However when needing to special order an item they are not as easy to work with as other Walgreens. They just aren’t experienced with it at this location comparatively to other Walgreens.
It’s not as busy as other Walgreens nearby yet but definitely always have a couple names ahead of you even during off peak hours. Far better wait time here than Fred Meyers however.
I don’t appreciate being upsold on candy every time I check out. I find it unprofessional and misplaced selling. I mean think about it. People are coming there for prescriptions, many of them on diabetes meds. Las thing we need is being pushed to buy a candy bar.

Went in for flu shot. Pharmacist was pretty Twrude to me. Wouldn’t return to this location if you paid me.

I’m not real happy with the Walgreens on NE 24^th. This is the store on 156^th & NE 24^th in Bellevue. I was at this store on Sat August 31^st 2013 between 6:40pm-7PM. I’ve been to this location before because its a little closer than Walgreens competitors which is up the way on 156^th & NE 8^th.
A lady in front of me & her husband had a basket full of items that totaled close to 160.00 in purchase. Of course this couple obviously a rich couple (hint they weren’t African American, Latino, Asian, or Native so you guess which ones) just took their sweet time with what they were doing. Now the clerk who is a nice lady for some reason did not call for back up which I feel that she should have done but did not until several minutes later when the line got real long. Not only that but the phone behind the counter had rung so the clerk answered the phone. Don’t know why she answered it. Isn’t that what the Manager is for? I had a bus to catch the last one that ran on the half hour which after that it would be one hour for the next bus.
So this suburban couple continues to idle away the time like they’re something special. After what seemed like an eternity all of the couples purchases were done. Then the lady has the clerk check the price on some miniature Starbucks coffee.
Really? Lady, I’m sure that you could well afford it!
And after that, the lady customer idles some more asking the clerk behind the counter about her accent. Really lady? Do you not see that there are customers who need to get the heck out of there while your silly butt is chatting up the clerk like you were out for coffee?
To sum it up, I did miss that bus, then had to walk ALL THE WAY home from 156^th & 24^th to 170^th & Northup rather than wait at the bus stop for an hour.
I’m not happy.
The Manager a not so nice guy who was probably taking a coffee break FINALLY came to help out the other clerk. Why is it that Managers are so useless. If it were me I would drop what I were doing & go help. Hey Manager its called TEAM WORK!
Wow, I won’t be coming back. I’ll go to Bartells. Better service & they do care about the customer. I don’t blame the nice clerk, but I do blame that Manager at Walgreens he needs to get additional help at least until 7PM. I mean isn’t it worth it to schedule an extra clerk to work then to lose a good repeat customer?
I guess not Walgreens.
I’m not a Manager but as a former retail worker why not schedule someone until 7pm if its slow have the other person check the aisles, sweep the floor, or whatever.
That’s just my opinion.
Bartells here I come.

Broke in the new Walgreens while I was fighting multiple respiratory ailments; in my lethargic, feverish, exhausted condition, I came in looking for generic Ibuprofen and some cough suppressants, standard OTC stuff. The aisles are wide, and the whole store is brightly lit. The store does feature a few aisles for shelf stable groceries, along with a refrigerated goods. There is a pharmacy, but I never went to the counter to take a look as I didn’t have a prescription to fill.
It’s pretty accessible considering how bad traffic can be during rush hour — making right turns from Bel-​Red, NE 24^th, or 156^th Ave will get you into the parking lot.