U.S. HealthWorks Medical Group

I haven’t needed doctors much in life, but this facility really took the case of the worst medical experience I have ever had. Being new to the area in need of attention after a motor vehicle accident, I contacted this facility to see if they have any appointments available. I showed up filled or all my paperwork and was told they aren’t capable of assisting someone hurt in a car accident. What the hell kind of establishment can’t help somebody that needs an urgent care, or a referral to a doctor that can help.

Looked at their website, which showed open until 8p. Drove my 88 year old father with a kidney infection to the nearest location. The door showed only open to 7p. Thought maybe a mistake. We walked in and the receptionist asked how she could help. When my mother explained she said, sorry we are closed. They returned the following day only to be informed that HealthWorks wouldn’t take BlueCross, Medicare, or cash. Will never use HealthWorks again, and do not recommend them!

I’d give Dr. Card and his staff at this USHealthworks location 10 stars if I could! I needed to find a place to get the health card that the FMCSA requires all commercial vehicle drivers to carry, and am SO thankful I was guided to them for it! I came from Lynnwood (where there’s a USHealthworks just down the street from me), and it was more than worth it!!!
I can’t even begin to share the stress this physical holds, but my fellow professional drivers know what I’m talking about. This isn’t just a physical, but our livelihood here!
Dr. Card was amazing at calming my fears with his friendly demeanor, and sense of humor! While still asking the difficult questions, and clarifying I’m healthy enough to drive for a living, he made it so much easier than it has been in the past. Which is no small task, considering how stringent the requirements have become for both the drivers and the medical professionals charged with performing the physicals! But I won’t even get started on that topic!
Basically this visit couldn’t have gone any better, except to not have to do it! Lol. I was signed in at 4pm, and left the office at a little after 5pm, on a Friday! That’s almost unheard of at an Urgent Care clinic WITH an appointment, and I DIDN’T even have one! Everyone at the front desk was polite, the nurse working with Dr. Card was great, and Dr. Card was over-​the-​top great… I only hope he’s still here next year!

I went here back in December because I had a cold/​cough that I just couldn’t get rid of. Before going I went online and looked at their website to see what it would cost. It advertised $ 135 for a basic visit which included treatment for cold/​flu symptoms. I was ok with paying that price because I knew that I hadn’t reached my deductible yet. When I arrived I had to wait about an hour to see the Doctor (wait to be expected). Doctor came in saw me wrote me a prescription and I was on my way. On my way out I asked if I needed to pay now or they would bill me and they stated they would bill me. About a month later I received the bill and it was for $ 195 which I was shocked. I went back online and it still stated that a basic visit is $ 135. I called the 800 number and couldn’t get through at first but they called me back the next day. The person that called me back was in no way helpful. Her stance was that since I had insurance they could bill me more. Very disappointing that they use these deceptive practices. I choose US Healthworks because we use them for our clinic for work and assumed they would treat their customers fairly. I can now say that they have lost me and my business as a customer.

I’ve been here twice. Once for my son’s sports physical and now for a deep cut on my daughter’s finger. Friendly and helpful staff. They got us in and out quickly both times.

Wow wow wow. I walk in at 715am and the girl at the front desk (Daysi) acted like I walked into her house and woke her up. She was very short/​cold with me and gave me attitude when I didn’t have a number she asked for. She didn’t say much after that other than «fill these out» and not even the polite «thank you» when I brought them back. Her attitude sure did change when one of the doctors showed their face at the front desk. She was all nice and smiley, a complete fake. I think one of the owners or general managers should come in undercover and see for themselves. I saw that someone from healthworks gave a short cut and paste kind of apology. Professional really. If it wasn’t for my work making me go to this one is never go again.

In July, I came to US Healthworks in Bellevue to perform some tests. The very rude front desk representative (Daisy), told me that my insurance was out of network for the services and I had to pay out of pocket over $ 500 for the services. Even though it was inconvenient, I could bill my insurance company for at least a discount. This was only the beginning of my nightmare.
When I sent my bill in to my insurance company, they responded by telling me that US Healthworks had already billed them for the services and they had received close to $ 300 from my insurance company! So, after telling me that my insurance is out of network, they went ahead and billed my insurance and pocketed the discount anyways. My insurance company told me that since they were the ones that misbilled and already received payment, US healthworks will have to be the one to alleviate the issue by either reversing the billing or just paying me back directly.
So, I brought in my paperwork in person to US Healthworks on October 21^st to discuss with them how I can get my $ 300 back. Daisy, the same front desk lady, admitted fault on the billing, and took my paperwork over to the office manager, Klarisa Van Winkle. I asked if I could speak to the manager myself, and Daisy stated that she was too busy and will contact me within 48 hours to resolve the issue.
In the following week I called the office multiple times for status updates, and was assured over and over (about five times) by the increasingly rude Daisy that my case was being worked on and I would hear back from Klarisa soon. A week later on October 30^th, after countless efforts to talk to Klarisa on the phone, US healthworks gave me permission to come and talk to Klarisa in person. Upon entering her office, I asked Klarisa if she knew had begun working on my refund. She said there was nothing to work on, and that I will not be charged for the services. I had obviously already paid $ 500, told her that and showed her the paperwork again detailing how they owed me $ 300. At first, Klarisa shouted at me to leave her office because I was speaking angrily and «telling her how to do her job». I stayed and finally, she calmed down and started empathizing with my situation. She promised me that she would take care of this by contacting her billing office and Quest diagnostics (who billed the blood work for my services) to see what they could do.
That was three weeks ago. Since then, I have been emailing and calling every other day just to keep them on track about resolving my billing situation. At first, Klarisa emailed me with two status updates about they different entities she had to contact to back out the claim. However, on November 4^th, a few days after my in person discussion with her, she dropped off the face of the Earth. I tried emailing multiple times and calling the office, and she was not there. Two weeks later, on November 17^th, Klarisa emailed me back saying that she had been on vacation and nobody had contacted her back about a resolution, so I would here from her later. I never heard back, so this morning I called pleading for a resolution or my money back. The lady who answered the phone said she was getting Klarisa on the line. She then came back to the phone a few minutes later saying that Klarisa was asking my name, and I told the lady, and she went to tell Klarisa. The same lady came back to the phone a few minutes later stating that Klarisa was in a «training» and would «answer back to my email» when she had the time.
Twenty minutes ago, I finally received an email back from Klarisa stating, «Quest has cancelled the claim to [my insurance company] and submitted the bill to us. You should be able to submit the paperwork for your reimbursement to [my insurance company] within the upcoming week. I apologize for the delay in process.» So even now, after a month of constantly shouting at a brick wall, I still don’t have my refund and have more paperwork to submit. This is IF the reversal of the claim was properly executed, which given US healthworks’ track record in this situation, seems improbable. It was a billing mistake on US healthworks’ fault, and they did not even offer to pay me back directly to make my life just a bit easier, after making me wait for months and suffer through hours of correspondence on my end. There are other reviews about the front desk staffs rudeness, which was confirmed by my experience with Daisy. However, this experience with the person in charge of the whole operation (Klarisa Van Winkle), shows me just how little US Healthworks in Bellevue cares for the wellness of their patients. Klarisa, Daisy, and gang have succeeding in losing me and my family as a patient forever. I never felt the need to have an actual Primary Care physician because my experience with Dr. Card over the past 10 years has been wonderful. However, dealing with the manager and front-​desk staff during this nightmare situation outweighs any positives about the plac

Very attentive service. What a refreshing difference from the usual healthcare providers. I was very impressed with Dr David Card’s personal style and the time he took to listen. He clearly loved his job and was genuinely concerned for my health. It was my first visit there, based on a recommendation. Likely I will continue to go there in future.

STAY AWAY! GO SOMEWHERE ELSE!
I brought my daughter to this location, and waited over an hour and a half (one person waiting, seemed to be only one guy working in the place!) before giving up and leaving. Somehow they billed me over $ 200, which I didn’t agree with, but insurance was paying so I wasn’t too worried. Come to find out they wouldn’t bill my insurance directly! No problem, I submitted to insurance and they paid. Somehow, they continue to try to get the payment out of me. I’ve wasted hours and hours trying to get their billing (somewhere far-​off, they don’t answer the phone or return calls!) and submitted paperwork many times, now getting calls from a collection agency.
STAY AWAY!

It is true that the front desk staff leaves lot to desire however the medical team especially Dr. Card is great. Dr. Card is one of the nicest people I have ever met! he has so much patience and always spends a lot of time understanding the problems and making sure the patient is heard. He searches under every rock and truly understands what ure going through. He is not quick to asses and dismiss. I have to say he is absolutely wonderful and an inspiration. Great doctor!!!

I would have to agree. The front desk female (amy) at this location isn’t very unprofessional and I don’t like being told 20 mins till I’ll be seen, then the 20 mins becomes over an hour with one person in from of me. I don’t understand why someone would give you a time and be far from it. Then when I inquired about waiting longer then 20 mins, she had an attitude. My concern was i was holding back from going to the bathroom as I am required a drug test. If anything have this part done as soon as possible. People know they will have to do this for a on the job injury. So let them free as it’s not healthy to hold it.
Doesn’t seem like I’m the only one complaining about the front desk. As I can see the other post and other in the lobby complaining as well. Seems once you are in, the back of the house is what keeps the place a float. Staff back there are kind and apologize for the front. The do agree on that there shouldn’t be promises made. Excellent service and care with the doctors and nurses.
My advise for them is to be honest and upfront as people don’t like being mislead especially when injured. We are moody then.
The stars are for the doctors and staff in the back.

I went to this clinic about a year ago because my regular doctor is not open on weekends. I had a rash on my lower legs that was extremely itchy and painful — I had been seen by a PA at my regular doctor’s office earlier in the week and the treatment she prescribed had not helped — and it was just getting unbearable.
There was only one other person in the waiting room when I arrived. Two other people left as I waited. After about an hour, I was finally seen.
The doctor looked at my legs and then turned to me and said, «You know, you really need to lose some weight.»
Okay, I get it.
I went to my regular doc a couple days later and she prescribed prednisone, which cleared up the rash in a day or so. Her best guess was that it was a contact dermatitis — that I had been in contact with something that caused the reaction.
I have yet to find a doctor or other medical source that says fat causes rash.

I would say that the doctors suck.

After visiting this clinic, I have learned that the staff isn’t as knowledgeable and I had hoped. I forgot my insurance card and told the receptionist and she said she gave me the proper documentation to send to my insurance company for reimbursement. My insurance company then sent ANOTHER payment to Healthworks. But the receptionist failed to tell me that Healthworks can’t refund my original payment due to some form that I had to sign in order to get treatment. I ended up paying out of pocket when it should have been covered by insurance. I will never go back to this place, not to mention I felt like they were just trying to churn through people instead of actually listening to what was going on.

Ehh I don’t know. The reception/​front desk service experience was not too great, but the nurse and doctor did great, so 4 stars?
I had a pretty urgent thing I needed checked out, so I called the number and explained that. It was a strange experience. «So how can we help you? …So what do you need? *laughs* Uhh so like, a doctor’s appt? Please hold» and I waited for quite a while listening to their hold music which was like «hormf hormf hormf hormf hormf». And then a new person answered and it was the same conversation followed by another hold.
They got me an appointment on the same day (yay) and I showed up on time with all my documents filled out ahead of time to a near-​empty waiting room. There I waited close to 40 minutes as the 5+ people at the front desk hung out and chatted. One time I checked with them they said «The doctor will see you… pretty soon?» (but secretly not for another 20 minutes)
Once I went in, though, the nurse and doctor were fantastic. Quick, professional, friendly service. At one point, though, I could overhear a couple of the staff members (not the doc/​nurse) talking and laughing about another patient right outside my door. Kinda uncomfortable.
But since everything went smoothly and I think everyone meant well, i give it 4 stars. They might want to look into training their staff better though

Overall, I’m a fan, but there are some things that need work.
I ended up really, really sick over the summer. The first three times I went as a walk-​in and two other times I had scheduled appointments. For some reason I had to wait a ridiculously long time for both appointments. I was checked in and taken back to a room within 15 minutes the three times I went in as a walk-​in. You’d think it would be the other way around.
The thing that needs the most work is the communication between doctors. I’ve seen two, Dr. Card the most and… I can’t remember the other doctor (female). She told me to come in at the end of my antibiotics for a follow up x-​ray. I scheduled the appointment and returned, but was told that they couldn’t x-​ray me for another 2 – 3 weeks because even though I was doing better, the pneumonia spot on my lungs would still show. So why was I told to make a return appointment? I have insurance, so it wasn’t that expensive ($ 34) to have a listen to my breathing and tell me they can’t do the x-​ray, but still — with all the other appointments, medicine, etc it all adds up — for me and for the insurance company, so I was really, really put off by that.
Overall, a much better choice than the ER if you’re not bleeding out, but you’re probably better off finding a regular GP that you can build a personal relationship with rather than depending on whoever is working.
The front desk could work a bit on customer service as they seem pretty cold.
Dr. Card is very nice though.

I cut my index finger recently and went in to get a few stitches. The clinic was quick, professional and the staff were wonderful. I was laughing even as I got sewn up. Thanks for the great service!

All I have to say is that Daysi (Pronounced Daisy) at the front desk is incredibly rude. She speaks shortly and arrogantly to the clientele and either doesn’t have a clue what customer service is, or doesn’t think it matters because she works in a healthcare facility. Not only was she rude to me, she was mostly ghastly rude to everyone else who came up to the counter. She never smiled, never gave eye-​contact to anyone she spoke to, and was the opposite of courteous.
I heard her say «Go sit down.» or «Thanks have a seat» in a monotone after snatching the clipboard with people’s initial paperwork about 9 times. It got to the point where I was watching out of morbid curiosity how rude she was being to everyone. The absolute highlight of her grating rudeness was when she called someone back to the desk with a «SIR!». We all looked up, but the «sir» in question did a bit slower. He turned his head and she said in the snottiest voice I’ve ever seen a «professional» use– and with a roll of her eyes– «Yeah. You.»
I exchanged a «What in the world?» look with another person sitting in the lobby.
The only time I saw her demeanor change was when someone she knew came in and greeted her by name. She held on to her snotty attitude and monotone, said in as many words that she didn’t want to be there, but it was obvious at least that they had an amicable «professional» relationship.
If I were her manager, I’d fire her quicker than she could say «Go sit down»

I went to the Health Works Bellevue for the first time and found it very convenient and good option for people who got sick but not so serious symptom like you need to go ER right away. They welcome Walk-​in patients.
I met Dr. David Card and he was pretty good.
Nearst pharmacy is in the Safeway, very close to the Health Works.

If I could give zero stars, I would.
US Healthworks is a complete rip-​off if you have insurance. I went to one last summer when I had a urinary tract infection. I don’t have a GP, but I had insurance at the time and just needed a prescription for antibiotics. I’ve had UTIs before, so I was well aware what was wrong with me. They charged me nearly $ 600 to walk in, tell the doctor I have a UTI, pee in a cup, have them tell me «yup, you have a UTI», write a prescription, and send me on my way. My insurance only covered a little over half of it, leaving me with a nearly $ 200 bill just to get antibiotics for a UTI. They also sent my urine sample out for lab testing without my authorization and charged me for it.
DO NOT go to US Healthworks for service. Find a better doctor to give your money to.