Twin Creek Dental

The late cancellation fee of $ 50 for an appointment not canceled 72 hours in advance is absurd!
Here’s why…
It usually takes 1.5 — 2 months to be seen by the Dentist.
A lot of life happens in 1.5−2 months!
Strategically the reminder call is made 24 hours prior to the scheduled appointment.
If canceled, the practice makes an easy $ 50!
Like most busy professionals, my schedule is dynamic and therefore hard to predict days in advance, let alone a few months in advance. Therefore, I’ve had to reschedule a few times and was charged $ 50 once (thankfully they gave me a break on the first). I respect the policy but think it’s a no-​win for the patient and an easy $ 50 for the practice.
A more compromising approach:
1. Change the reminder call from 24 hours to 72 hours prior to the scheduled appointment. At that time the patient can cancel and still be within the cancellation window.
or
2. Change the cancellation window to 24 hours prior to the scheduled appointment. Ensure the reminder call continues to occur 24 hours prior to the scheduled appointment.
I understand that for every last minute cancellation, someone else is robbed of an opportunity to be seen by the Dentist. However, I just think something is wrong with the current cancellation policy.
As for the doctor, medical staff, and customer service — Not Bad!

My daughter has seen Dr. Drake. My daughter saw the doctor for x-​rays, teeth cleaning, cavity repair and four tooth extractions. (My daughter just got braces on her teeth) She has been a really good dentist. We haven’t had any bad experiences. I plan on having my son see Dr. Drake for his teeth.