The UPS Store

Very nice helpful patient& efficient.
also easy parking with reserved spots right out in front

Fast friendly service. I think the owner is misunderstood. He is very friendly but because English isn’t his first language he can come across as a little abrupt. If there are any issues with the package that is sent through them they make sure to track it down promptly. I appreciate their urgency and integrity around finding my package.

Seriously, it’s TWO DOLLARS to just use the computer. I just needed to print a label I already paid for. Most UPS stores at least charge per page which of course make sense. But to just use the computer to print it cost two dollars. That’s ridiculous, I have my own computer I can use I just needed to print right away since I was there anyways and wouldn’t have mind to pay the 10 cents. DO NOT GO TO THIS UPS!

I went there for public notary of an urgent document. The owner signed and stamped on the document BUT he didn’t give me the Acknowledgement Certificate. Without him telling me, how would a common customer like me know that we were missing an important document?
My document was rejected by gov official because of that. I had to go back to him, paid another $ 10 for the certificate. This guy ruined my whole thing. I strongly doubt his profession as public notary.

Friendly and loving owner and is very loyal and cares for his customer. I remember long time ago I was submitting alot of applications for school and had a great experience. The owner runs the business like he wants to and knows what he is doing. He gives a lot of good pointers and advice

Horrible customer service! From the moment you walk into the store. The owner clearly has some anger management and diversity issues. As another reviewer pointed out he seems like a racist and speaks in a very demeaning manner.
The whole thing started when he asked me to buy tape (really? You want me to buy a pack of tape just for taping 2 boxes!!!) and that he wouldn’t let me use the tape at the store since it’s an independently owned store. To that I told him that he is being stingy which he was and it all went down hill from there. The owner tells me he owns the store for 13 years and he has the right to refuse service to anyone he pleases to and that it’s an independently owned store so not to expect the same service I get at UPS, really? He then starts yelling while other customer is in the store and saying that he is going to call the police, to which I responded back saying sure go ahead and call the police — I haven’t done anything wrong. Obliviously he was just trying to threaten me.
It gets better, I get my own tape and after spending 15 min there using my own tape he refuses to give me the plastic sticker label holder to put on the box and I am left with no option but to walk out of the store and take my packages to ship from another store. Just unbelievable. I am just in a shock that in this day and age this is still happening.
Needless to say I will take the time to file a formal complaint to UPS Headquarters and the BBB.

I’ve been to this store and other UPS stores many times. They always taped the box securely as a part of their service. Of course most times I prepared it myself but sometimes I needed extra tape. When I was this store today, the guy told me to either buy a tape there otherwise he would charge me $ 1 per box. Customer service is bad at this store. I would never go back!

Every time I’ve been in this UPS store, I get friendly and quick help. They go out of their way to make sure I’m satisfied. The young people working here are great!

The only one star is for other staffs there ! I have been using UPS for years in another State. Just moved here. And I found this one is closest. And the service … So CK is the owner of the store. No wonder he can be whatever he wants to the customers ! His attitude is just unacceptable ! Went there a few times. Always hear him arguing with customers on the phone or in person. He even had a go at me twice when I ask questions !! Especially when he is busy ! Now every time I go there, I always try to avoid him ! That is not the right way you run your business ! Unfortunately it’s the only UPS store around the area, other wise, I would go to another UPS store !

We have gone to this store for years. CK, who runs the store, is awesome and cares very much about giving good customer support.

I had my package held at this store and went here to pick up.
They denied to give me the package because the package is under my wife’s name (because we share her Amazon account). I explained UPS driver always handed me the package under my wife’s name and even the package held at UPS processing center allowed me to pick up with my ID. Furthermore, I have my UPS account under my name and they allow me reroute or return any package coming to my house — this is how I rerouted this package to this UPS store at the first place.
I explained that but the clerk still denied and said he’s not a UPS driver and this is UPS store. Well, quite strange, but I understand they might have different policy, and I value security.
The problem was how he handled this case and treated me. He almost ordered me to send my wife and was extremely, extremely rude — I don’t remember the last time I’ve received such a frustrating service. I felt like I was despised here.
I don’t know how they process the ordering or other pickup, but this was horrible experience for me and I’d never come to this store again.

Do not ship with UPS in general. This store specifically has bad customer service. They overcharged on my shipping fee, even when I get a quote estimate for USPS.
Last time I shipped through them and the item (vase) got broken when it’s delivered. I never had problem with USPS or Fedex. I called them like 3 times before they sent me the manager to file the insurance claim. The manager started to argue with me on how I might have improper packing. OK, fine! I will let the people at UPS to inspect. The manager told me he will call back to update the status. One week later, I got no phone call. I called back and he said no update yet. Duh, I already got my damaged package delivered back to me, all broken. So somebody must have looked into it to inspect. But anyways, it’s not his fault but UPS. So three weeks went by and no phone call either. WTH! I called back and someone else said the manager went home at 2pm. Again, WTF!!! This guy was nice enough to look up but what I know is that the insurance claim got denied for improper packaging. At this point, I am pissed! I got a big box with ¼″ in thick vase inside and lots of bubble wrap. Insurance got denied and NO PHONE CALL for like a month now!!!
Considering this is the last time I use UPS for anything, not even buying toilet paper (if they happen to sell it).

11 dollars to ship a small flat item in a small padded envelope. I wanted to send my little padded envelope to my sister via UPS because where she lives there are issues with USPS however, they were happy to take my 11 dollars only to send it USPS. So, I went to the post office and paid much less to ship. In other words, they grossly overcharge.

This UPS store is partial to treating customers of an ethnicity other than theirs rudely and with disregard. I had been a customer for over three years, however their increasing rudeness, telling me they don’t care about packages, and acting as if it is an inconvenience to actually provide the services for which I pay have caused me to discontinue doing business with them.
After the owner, CK, was repeatedly rude and told me he didn’t care about a package that would be coming in the next day, I decided enough was enough. I don’t recommend anyone go there. I have heard them talk negatively about customers after they have left the store, demean them and be extremely condescending. They act as if they are doing YOU a favor when you are either paying for a single service or paying an ongoing monthly/​yearly contract fee for a box.
I would rather travel a few miles and use my hard earned money to support the people and families of a business which actually care about and has some customer service standards… unfortunately, this store is NOT one that does.

I’ve been brand loyal to UPS for quite some time. They’ve always gotten the job done the first time around. This UPS is great. They’ve always been really helpful, and the staff are great to talk to. I always walk in with an item and nothing to mail it in, and they always figure out the cheapest (but still secure) way to get my shipment out.

The store charged me $ 12+ service charge for shipping USPS express envelope. It would have been fine if they had informed me about the service fee and not assume that everyone knows that there is $ 12+ service charge for sipping something which would otherwise cost you ~$ 18 total.
Not only that, because i also shipped a paid return envelope along, they charged me another 12+ dollar as service fee on that as well. I ended up paying little over $ 61 for something which could be shipped for roughly $ 37.
So, they charged me total of appx $ 24 without even informing anything about it. How can they just assume that the every person who walks in is a shipping expert.
When i called they said sorry but i already lost $ 24 so sorry is of no help.
Not going there back again, unless there are no other stores/​options at all.

Friendly local UPS store that always is stocked with needed items for shipping.
They also have P.O. boxes.
Avoid this area during 5−6PM as the massive Factoria traffic from TMobile, Trendwest, and other cubical employees make their mass exodus from this street.