The Sleep Store

Lillian
was extremely helpful in picking out a mattress and suggesting alternate solutions. I was looking into the Savvy Rest mattress due to its many certifications. Over the course of a month, I went into the store three times to test the mattresses. We must have tried 7 or so different configurations (3 layers of latex, each one can be soft dunlop, soft talalay, medium dunlop, medium talalay, firm dunlop, firm talalay. I’m a sensitive sleeper and could tell the subtle differences between the six.
Lillian was very accommodating in allowing me to try all the combinations until I found one that worked best for my body. No way could I have arrived at my final decision online.
I could’ve purchased directly through Savvy Rest, but I wanted to give Lillian the business since she was instrumental to my purchase decision.

This place is great. I’ve come here four times in order to buy a pillow, only to not follow through with a purchase only due to my unusual circumstances and nothing to do with this wonderful business.
Every time, LIllian or her daughter will show you all their different mattresses and pillows tomake sur ehtey find the right fit for you, based on your sleeping preferences and type of mattress you have. They use high-​quality, non-​toxic pillows that are extremely comfortable and durable. Several times, LIllian has let me take one home to try overnight, and I’ve never slept so well.
I’m now in a furnished place with a good bed, but when I’m living on my own again and need to get a new bed and pillow, I know this will be the place to buy them from.

Very disappointed in the lack of care and professionalism at The Sleep Store. From the turn around time being very lengthy to the product quality completely substandard and unacceptable. The Queen mattress and box spring we ordered was several inches too short setting on the box spring that was delivered. They took our existing bed out and put it in their admittedly dirty delivery truck. Once they set up the new bed and we all realized it was defective, we had NO bed to sleep on. Our existing mattress and box spring was now setting in a dirty truck. Lillian didn’t ever try to compensate us for the loss of our bed. They were friendly until we phoned them to let them know of the defect, and that the new bed would not remain, but was going to be removed immediately by the delivery guys. The delivery guys were even laughing about the bed and box spring, and told us to go to Costco for a bed. They said the bed was a rip off. It’s just very bad business to treat customers in this manner. It shows the true character of a business when they deliver a defective product and don’t want to stand behind it. All they made were excuses.

Lillian’s focus on the customer stands out as one of the best I have ever experienced. She genuinely cares about you and your rest. I felt no pressure to buy and received knowledgable advice on the right mattress for me and my wife.
First Experience:
We came here 3 years ago to purchase a mattress. I never felt pressured to buy anything from Lillian and was also impressed with her knowledge about her inventory and sleeping products in general. She was even nice enough to offer us some discounts on her existing inventory, since we were basically buying everything at once. We walked out with a full set of mattress, pillows, and covers.
Second Experience:
Fast forward to today… the mattress from 3 years ago had a foam defect that was not quite covered under warranty. Lillian not only stepped in to talk to the manufacturer on our behalf, but she also came out personally to our home (3 years after purchase!) to check the bed to see if there was something that could be done while we looked for a replacement. While we couldn’t get the warranty issue resolved, she offered us some great deals on her existing inventory to replace our now defunct mattress. Couldn’t be happier with our experience with Lillian and the Sleep Store and really appreciate that she genuinely cares about her customers. Now we are just waiting on our new mattress!

My wife and I had a great experience purchasing a mattress from this store. Lillian was very friendly and helpful in answering all of our questions and finding the right mattress. The products are high quality, and it was all-​around a wonderful experience for us. Delivery is free, and we were also offered a loaner mattress until ours arrives. Thanks!

I am a young adult in my late 20s, and decided it was time for a grown-​up bed that isn’t a beat-​up secondhand bed. I wanted to go to a small business instead of a big company. The Sleep Store was the first store I visited. I had intended to shop around a bit, but I liked the Sleep Store so much I ended up getting my mattress there and wood frame there. Delivery was free, and the delivery people took away my old bed to donate to charity.
The owner and her daughter were very hardworking, informative, and helpful. They were also very frank and transparent, so I really trusted them. They both cared about helping me find the right bed, not being pushy or «making the sale.» I love my bed and didn’t know sleeping could be so comfortable! This certainly is not a discount mattress store (they specialize in organic mattresses, but have some other options too), but I spent a lot less than I expected I would on a high-​end mattress. I spent less than I would have at Macy’s. Plus, the bed came with complementary pillows!

Great Service. I just moved to the area and needed pillows. The owner took my pillow search very seriously –asking me about how I slept, how firm my mattress is and then she had me ‘test drive’ a series of pillows while she watched to ensure it was the right fit! I found two pillows that are the best I ever had –to top it off they are organic and eco friendly –that night I slept great! Additionally I heard her talking with another client about the mattress industry in the area –she was very transparent about everything –where the materials come from, who is making them, and the different range of types and prices in the area. I really trusted her by the end of my visit and knew if she did not have what i needed she would help me find it. This is my new bed and mattress store –no matter where I live in the US!

Also a new college graduate, and new to Bellevue, the Sleep Store was an excellent place to pick up a mattress for my new apartment, back in September. The owner had a perfect mattress for me, and I’m lying on it right now as I’m typing this review!
After purchasing, she brought the mattress to my place, with her daughter to help me move it into my unit. Really recommend the Sleep Store for their honesty to mattress shopping and helpfulness! Definitely a great business model that others should follow.

The Sleep Store was essential in my search to find a COIR mattress in New England. Although realizing I couldn’t be a customer in their store, they still helped me find a place to purchase a reasonably priced and quality mattress. They helped me understand what might be the best fit for me and highly encouraged me to try out the options before buying. I wish they had a store near my area, and hands down I would buy from them. They represent what a good business should be: concerned about the customer’s interest and passionate about their business (not just profits!) On top of that they educated me about the best ways to preserve the mattress. Highly recommend them for finding the right organic mattress fit!

When I learned that matresses are filled with flame retardant chemicals I began to research options for my family. I came across the Savvy Rest line and saw the Sleep Store in Bellevue as a place I could see one. Well upon visiting the Sleep Store and talking with Lillian, I was amazed as to the full line of natural products, her knowledge and the fact that she holds vendors to a high standard. She helped us select some great matresses. also, with her input we were able to do this as efficiently as possible. Highly recommend this store! Thanks Lillian!

I randomly went into The Sleep Store to see if I could get bags for my queen size bed because I was moving. The ladies working were super friendly, gave me bags that were left over for free and made my day. Will definitely go back next time I’m in the market for a bed or pillows because they were so friendly.

Lillian is very very knowledgeable about mattresses. She knows a lot not only about their composition, but about the values and politics of the different manufacturers A coupon got me into the store and her expertise kept me there. When the first mattress I bought didn’t work out, she was very helpful in finding me one that would. During the whole process, I never felt pressured. She delivered the mattress herself and put together the frame. She’s committed to helping her customers get the best quality for their stated price range.

The Sleep Store has a great selection of quality mattresses, bedding and pillows. I went there for a mattress topper but I wasn’t sure what I needed. Lillian showed me some options and gave me the details about each one. I appreciated all of the information without a hard sell. Lillian took the time to answer all of my questions and let me think about it before my purchase. I would definitely return for other bedding purchases.

I’m just out of college and I was looking for my first mattress. When I walked into The Sleep Store I balked a little at the price tags, but when I told the owner what my price range was, she helped me find a really great mattress at a great discount.
The delivery team wasn’t a couple of big, burly men, just her and her daughter, but they were pleasant and patient.

I love my new bed that I got at The Sleep Store in Bellevue. This is The best place to go if your looking for Organic. The staff there really know there stuff!

We purchased an organic mattress and one year later had a problem with it, The folks at the Sleep Store came right out, agreed, and ordered a replacement. Such great customer service!