The Madison Bellevue Apartments

Worst move-​in experience of our lives. The heater has been broken since we moved in one month ago (two different repairmen have come out, beginning THREE WEEKS after move in, not yet fixed), and it’s December. Endless hassles. We turned in our application via email then had to resend all of our personal, secure information again, piecemeal, in separate emails (when asked if they had lost our application, they denied it, but that’s the only explanation that makes sense). They didn’t notice our dog on our application and so neglected to charge us for our pet deposit, then tried to get us to pay to have him boarded until we could pay it the next week, even though it was their error (at least they worked with us when we refused, as we had done our part reporting him). The left hand doesn’t know what the right is doing in the office (example: one week after the pet deposit was paid in full, I got an email asking when we were going to come pay it. So are there no records of $ 425 payments made in person kept in the office?! That’s alarming.) You need to submit rabies vaccine records for your pet, they tell us a week later, fine, no problem. Then you have to go get your dog weighed somewhere to prove he weighs what you say he does (ours is a corgi-​westie mix, not a great dane, for crying out loud).
Nothing was ready when we physically arrived at the apartment. The counters had been wiped off, the carpet vacuumed but not shampooed, it has a foul odor that has not faded. They sprayed a horrible air «freshener» before move in that smelled like cheap cologne and has only just started to fade one month later (despite opening all the windows in the winter weather to try and air it out), the smell gave me headaches and nausea, that’s how strong it was. Little things that could have easily been fixed before we arrived (we gave plenty of notice before we moved) had not been done. The staff member who showed us the place said she had already noted the broken toilet seat, broken medicine cabinet, etc. Nothing was done about it, so we had to call in a work order to remind them a week later, it was the first they’d heard about it in the office. So «noting» the problems apparently just meant pointing them out to us without taking any action to have them fixed. The shower drain was clogged full of hair, the bathroom mirror is chipped around the edges, and the sliding door lock is still malfunctioning. Every week we get an email from the office and wonder what fresh hell it will bring. If we weren’t expecting a baby in a couple of months we would just find someone to take over this lease and move, but there’s no time for that now, so we’ll have to wait (and stay in touch with various tenants’rights organizations in the area).
Pros: convenient location, nice kitchen counters and cabinets, Jaime on the maintenance crew.

We have been here from Jan 2013 to Feb 2014. A Wonderful place to stay. The Location of the apartment is very good. Its close to Crossroads mall, Bus stop, Bartell Drugs which is very convenient. The Maintenance staff is very good and are very prompt in their response. They have enough parking space but all of it is open. They are a bit pricey but considering the location it’s fine. The only negative thing I would say is that when we moved out we were asked to pay for the Window Blinds apart from the cleaning. These Blinds were damaged when we had moved in, our fault was that we didn’t notice it when we had moved in so failed to inform them. But Otherwise it is good.

My wife and I moved here in March 2014 after the apartments were newly remodeled and we have really enjoyed living here. The rent is a little higher than the other communities around but I think it is justified. The apartments all have brand new stainless steel appliances, fresh paint and new carpets. They have really re-​done them to feel like new homes and this for me justifies the slightly higher rent. The location is also fantastic with crossroads mall right across the street with loads of store, QFC for groceries, Bartell for medicines, Ace for hardware and lots of Indian stores and restaurants within walking distance. The bus stop being right outside also really helps since there’s direct connectivity to downtown Bellevue and OTC.
The apartments themselves are warm and cozy. There is plenty of natural light because of the huge windows and patio door. The community itself is extremely safe and friendly with most tenants being families. They also have a lot of free open parking which is a huge plus.
The staff at the leasing office is extremely friendly and are always willing to help you with any problems or requests. They also have a super friendly maintenance staff who are not only prompt with fixing things but also keep the community spotless clean, lawns mowed and will always greet you happily when they see you around.
I would highly recommend living here.

I really like how the complex is located in Bellevue kind of between all the hustle and bustle of downtown and a bunch of other places: good location overall. We didn’t want to live IN downtown Bellevue, and this was just minutes by car and much more private than the apartments available in the «city» area… more our speed!
The apartments have been recently renovate and are beautiful. I love the convenience of the mall right across the street. I highly recommend The Madison Bellevue as a place to live.