T-Mobile

I went into T-​Mobile in Bellevue Square to buy a cell phone family service plan. I did end up buying the plan, because I thought it was the best deal for my family, which includes a 20 year old who uses lots of data, two middle aged people whose usage can be measured in megabytes, not gigabytes, and one elder who can’t even access voicemail but just uses the device as a pure phone. I found the environment of the retail store to be a real detriment. They’re playing music way too loud in there, and the sales people use a bunch of jargon and talk too fast, even though I told them I was upgrading from a TracFone and was clueless about smartphone options. The first guy I talked to was never there again when I called or dropped by, so if he’s on commission, he lost out. That’s OK by me, he was a condescending jerk anyway. He was quite the evangelist, but really didn’t know anything about how much data it takes to do the things I expect to do with my phones. I hate the relentless upsell. My wife needs a phone with a qwerty keyboard, and they didn’t have one in stock. They assured her that they would have a couple of Blackberry options in stock for her to try out, but when she showed up on the appointed date they didn’t have either and were only willing to order them if she prepaid. So, like a lot of retail these days, the T-​Mobile store can only be relied on to sell you what they actually have on the day you’re there. These people, from the store manager on down, don’t follow through on their commitments and only «care» about you for the fleeting moment that you have their attention.

I was sold a phone that I did not need from one of your stores when I found this out by t-​Mobile IT department I called to see if someone can help me by crediting me some money or give me another phone or what have you because I did not need to upgrade my phone when my old phone just needed a little bit more attention from your IT department. No one wanted to help me no one was just going to try do anything about this so I’m out $ 600 $ 649.99 to be exact because a member of your team did not know to call IT or what have you he was not apparently? Customer service in management at T-​Mobile is horrible.
I currently pay for three phones and I have been with T-​Mobile for over a year but when this phone that I did not need is paid for I will be going somewhere else

I second what Paul R. said. They tried to get me to pay for a nano sim card (which has always been free). They told me to buy one from Amazon. I picked one up from
for free instead. Waste of my time coming here. Never again. Horrible customer service.

These people are liars but what were you expecting from salesmen that make money on commission.
I bought a new phone after my old one broke. The new phone requires a nano sim card. I called them to see if they are able to give the SIM card free, they said yes. I drive over there and one of their employees tells me that they never give away SIM cards for free especially with people abusing this in the past. I told him that one of his coworkers told me over the phone that they would give me one. Then I added that AT&T gives away SIM cards like they are nothing and besides it’s not my fault T-​mobile makes a stupid policy that you can’t re-​use old SIM cards in the name of «security». They still refused to give me one. If they really think I’m one of their abusers, why not lookup my account and see how many times I’ve gotten a SIM card from their stores? It’s all right there in the notes!
What really pisses me off is that nobody really uses SIM cards to store any data anymore. Everything is synced to the cloud. What sort of security is T-​mobile referring to? The only way to re-​use an old SIM card is to reactivate it which involves the T-​mobile self help portal or talking to a customer care rep who will verify your identity and account password before activating anything.
This SIM card policy is nothing more than a racket, plain and simple. It used to cost $ 10 for a new SIM card and now T-​mobile wants $ 15. Anyway the solution is to call customer care and request they notate the account that they authorize the store to give you a free SIM card. If the rep refuses, ask for a supervisor or hangup and try again.
I refuse to pay for a fvcking SIM card that costs next to nothing to produce.

I’m so happy that I came to the T-​Mobile store today. I can’t believe the great deal that I got here. Customer service was excellent Adam T help just to save several hundred dollars a year thanks Adam T…

Looks like I caught them on a good day. I came in thinking about upgrading my ancient phone and didn’t even pretend to be loyal to my current carrier. The salesperson was helpful walking me through the different options without trying (too hard) to upsell me on things that I would never use and didn’t need.
Will return.

Dropped by earlier today to start a phone line for my cousin who recently moved to the Washington, we were immediately greeted and put on a waiting list and probably waited less than 10 minutes. There were some hiccups while trying to open a line (problem with the computers) but after calling the activation department we were able to smoothly finish the sale, either way the staff was very friendly and knowledgable. Only reason they didn’t get 5 stars was because of the computer issues that made us wait much longer than usual. Still a very solid service and I would recommend this branch to anyone.

I have T-​Mobile store near me (crossroads), but instead I go to Bellevue Square T-​Mobile. People are better there and would go the extra mile to help. I have read other reviews where people state that salesperson was rude and so on. It is well possible, but I have not had such issues at that location. Every time I need another new sim card or just to check what’s new, I am always greeted properly. What I don’t like is that lines could be long at that location, but they do have a person that puts customers on the list.

I reluctantly visited T-​Mobile last night to grab and activate a nano-​SIM because the micro-​SIM was not aerodynamic enough and all that plastic was deadweight dragging the iPhone 5 down. The only thing the nano-​SIM is good for is it fares well in losing itself because it slipped my scope of vision four times last night.
Being in here ranks among one of the top 3 most painful things a human being can ever experience, trailing closely behind dating a graduate student and masochistic shoelace asphyxia. The vomit-​inducing fuschia that they proudly light up and display all over their store is as stark as a baboon laying out its bare ass for the world to take a long gander.
When all they hire are daft university indentured slaves who are simultaneously chained at the ankles to corporate scripts, I regard dealing with T-​Mobile customer service with the pleasure as I would passing a kidney stone through my urethra.
We waited for 10 minutes before we were able to get someone to give me a nano-​SIM. How hard is it to give me a fucking nano-​SIM? They have a stack of it at every kiosk. God forbid any one of the 15 employees working there at one time breaks protocol in punching numbers in their tablets and assist me with this 2-​minute task.
The whole visit was a drawn out ordeal. And I didn’t even end up activating it in the store. Total waste of time.

I visited this store a few months ago to port my AT&T number over to T-​Mobile. I have always been an expensive plan as I have always had an IPhone. I was happy to see T-​Mobile plan didn’t seek to overcharge due to my hardware choice. T-​Mobile has switched over to no contract plans, which is exactly what I was looking for. I had my old IPhone ported over and it was a pretty easy and quick process. The service was friendly and helpful. Additionally, you can finance your hardware at zero interest.
My signal is not as great as it was with AT&T, but my plan is the same with significant savings. I was told to call T-​Mobile and I can have my signal boosted. Hopefully this works, as my experience has been fine otherwise.
T-​Mobile does not carry genuine Apple accessories, you can pop over to the Apple store if, you, like me, prefer the genuine accessories.
At this point I cannot recommend T-​Mobile as a service provider, my review is for this retail location.

I’m a longtime customer and supporter of T-​Mobile. That said, I recently experienced terrible customer service at this location. One evening I paid a visit to this location to set up a prepaid account for my parents. The salesman was rude and acted as if he had better places to be. He was competent enough to call a service center to activate the number, but he had zero sense of customer service. No «Thanks for stopping by». No «Is there anything else I can help you with today?». And he basically shoved papers in my direction without telling what they were. Just zero sense of how to conclude a transaction.
Honestly, I could have done everything online (ordered the kit, completed a web form to activate the number) but thought I’d save time by stopping into a store. What a mistake!

Came in here and bought an SD card. The employee told me I could return it for full refun within fourteen days. He never mentioned whether or not it has to stay sealed in the case. Several hours later I realized that I had a spare one lying around at home, so I brought the SD card back to get my refund. The manager was a bit hesitant but didn’t really seem to mind too much about the fact that it was already open so I got my refund back. nice.

WORST SERVICE EVER!
everytime i come here to get something done to my phone, they always say they will do one thing and end up screwing me over (once i look at the phone bill). i rather go to a different store!

I’ve had T-​Mobile for about 4 years now and it’s been… mostly good. I’ve had mostly good experiences with customer service (over the phone), liked my phones and had an easy time replacing them when they randomly stopped working, have a good deal for minutes, etc. The only problem with service has been that I don’t have service in almost any in the buildings on the UW Campus (while I see others chatting away near-​by).
This store in particular, however, gets 3 stars for wasting my time. I had an issue with my sim card once and it ended up requiring them to copy my information to a new sim card and getting rid of the old one. Several months later I had the same problem and figured out that it happened both times after I put the card into an old phone of mine (so apparently it was flawed somehow). I came into this store, explained what’s going on, and explained what was done last time to fix it. Instead of listening to me they spent about 15 minutes trying to «figure it out» and THEN doing what I asked them to do in beginning.
More on T-​Mobile in general– I don’t remember getting notified that it now costs 20 cents per text message (since I don’t have it on my plan but used to sometimes use the feature). Thankfully they now let you turn off the feature so you won’t get charged when your friends decide to randomly text you instead of calling.
Anyway. Mostly it’s been good… but I’m probably switching to another company when my contract ends in March. I spend a lot of my time on campus and it would be really nice to get reception when I’m indoors (so I could pick up or at least see my missed calls).

For one reason or another, I find myself frequenting this T-​Mobile store every other week. The staff here is friendly and welcoming; I think some of them even recognize me now. It’s kind of like Cheers where everybody knows your (my) name. Or rather, my phone number.
Sure, I get inconsistent T-​Mobile coverage at my house. And yeah, maybe a T-​Mobile operator accidentally deleted my account and gave away my old phone number when I was abroad for three months this past summer. But what they may lack in coverage and finesse, they make up for in value and sincere customer service.
I love my grandfather individual plan — no other carrier plan could rival it. And the staff here is always ready to help in an unoffensive, non-​presumptuous manner. Which is more than I can say for other carrier retail stores. (suck it, Bell. Square AT&T!)
I just upgraded to a 1000 text plan for $ 10. I look forward to throwing more of my money away at T-​Mobile.