Surefire Computer Works

I dropped my ancient HP laptop off to get the internal battery replaced because the date/​time were not holding. I was told it would be ready in an hour, while I was having lunch with a friend. Surefire called to let me know they didn’t have the battery in stock and it would have to be ordered, which was fine. After two weeks and no communication, I called to check on it and found out it was ready. When I picked it up, I asked if he forgot to call me and he answered me straight-​up that he did forget. The battery arrived in a couple days and he fixed it, but forgot to put the ticket on it when he set it on the shelf. He said it was his fault and apologized. I appreciated getting an honest answers instead of some BS lie. My laptop now keeps time again! With my Unilocal coupon it cost just over $ 50 to repair, which seemed fair. I’m taking one star off for not calling me when it was ready, otherwise the service was great and fairly priced.

My computer has been running slow and isn’t keeping up with new games. I knew it was time to upgrade. Remembering my awesome experience with Surefire Computer Works a few years ago, I called them up and brought my computer in for an upgrade. Aneil and Josh were amazing. They prepared a proposal with a few extra options based on how much speed and power I wanted on the rebuild. Price was very fair. Brought my computer home yesterday and it’s been incredible! They were very quick too. I’m sure I’ll be back in a few years when it’s time to upgrade again.

i Have Been Going To This Place For Years… This Is The Only Place I Would Have Work Done On My Computer… I Truly Believe This Place In More Then Fair In There Prices… And Believe Me If They Weren’t I Would NOT Be Going There As I Brake My Lap Top A Lot As I Fall Asleep With It In My Lap… And As Far As Miako R Going I’m NOT Sure What Shop She Was At BUT NOT There’s As Both Men There Are Not From Any Place Out Side Of The USA… And This Last Time My Lap-​Top Went In (Last Week) Has Been The Longest Any Of My Lap-​Tops Has Been There…99% Of The Time I Get It Back The Same Day… So NOT Sure WHAT BS She Is Try But If U Want Super Fast Work At Amazing Price Go To Surefire In Bellevue Wa…

My husband always takes his computers to the same place for repairs and it takes FOREVER to get them back. He trusts them and he is willing to wait for them because they are so reliable. I get that. I couldn’t remember the name of the place but wanted to get a quote on replacing the screen on my laptop after an unfortunate series of events left it broken. I called Surefire and Josh gave me a quote that was very reasonable AND said I could get my computer back in a day or two. I dropped it off that afternoon and had it back by closing time the following day. Josh was very nice and helpful. We will BOTH be bringing our computers here for now on!

Knowledgable staff helped me on the spot and sent me on my way. Spoke clearly about the computer issues (without making me feel stupid) and was honest about the best thing for me to do next (and it wasn’t what would make them the most money). I would aboslutely return here next time I need help with my electronics.

Wow. Looking at the previous reviews it’s either a one or five. Nothing in the middle. I’m not sure if I’ve seen that before. I’m on the five’s side.
A while ago, my hard drive failed. I’ve been having some other issues with my computer, but the dead hard drive sort of sealed the deal. I decided to get away from buying Dell computers, and get back to building my own like I used to back in the day. One small problem… lots of changes in the last ten years or so. I couldn’t get it to POST or power up at all. So I took it in to Surefire Computer Works.
Within a minute of getting in the door, the tech had my computer up on the bench for diagnosis. Within a couple more minutes he had solved the problem. (I had bungled the setup of the 12-​volt connector from the power supply to the motherboard. There used to be only one power connector. The 12-​volt thing is ‘new’.)
Within five minutes, I’m headed back to the parking lot. No charge. Woot! On the subject of the parking lot: Kinda hard to find Surefire Computer Works since it is in the far side of the building that is way at the back of the parking lot of Lincoln Center. And most of the parking spots are being used by one on the car dealers for the their back stock, so it may be tough to find a convenient spot.

My laptop fried itself so my boyfriend and I took it in. My boyfriend had already checked if it was a hard drive problem but we took it in for Surefire to check. They did the check, confirmed it was a hard drive problem, told us how much it would cost for data recovery, and offered to replace the hard drive. We ended up replacing it ourselves but they were very knowledgeable, efficient, and didn’t charge us for the check on the hard drive. I would definitely come back if I had another problem.

Brought my macbook to replace keyboard after a spill. Got it back with scratches on the front cover, missing screw on the back, jammed cd slot, and keyboard backlight not working. One of the sloppiest computer repair services I’ve ever seen.

I bought a laptop from best buy some time ago and almost immediately had issues with it. I kept having my mousepad and keyboard all of a sudden stop working and I would have to have a full restart. At first this issue would come up once every few months but after a year it happened at least twice a day. I had left the computer with geek squad and every time they swore they had fixed it. I then was recommended Surefire by a friend and I came in and told Neil what the problem was. He quickly knew what the issue was and gave me a list of drivers to download and sent me on the way free of charge and said that if that didn’t fix it to come back in. So I downloaded the drivers and never had an issue with the mousepad and keyboard again. I since then have recommended many friends to Surefire and all of them have been really happy with the service.

Disappointed. Was quoted $ 90 but charged $ 164. They removed my newly purchased BitDefender antivirus program without my knowledge or permission. Although the laptop runs faster now than it did before, after 6 visits it still has the same error message problems as when I brought it in. No refund even in part for not finding or fixing the problem.

Brought my older Dell desktop to Surefire since it would no longer boot. The hard drive was immedialely pulled out and confirmed it was shot. I was given a quote for a new hard drive and my win7 reinstalled. Seemed a fair quote but I wanted to buy the hard drive elsewhere and install myself. He made sure I knew how to do it. Would not accept any payment for his diagnosis. When I said he won’t make money that way, he replied that we only charge if a computer needs real repair. I am impressed and recommend Surefire as a business with true integrity for computer repair.
Thank you Surefire.

Found Surefire on Unilocal and used them because of all the positive reviews and my experience too was very positive, a great experience. Neil and Josh were very helpful, friendly and knowledgeable diagnosing our computer problem and then had it fixed pronto. After new hard drives were installed they continued to help us remotely (which is very convenient) to set up outlook, emails and finishing our download from Mozy back up. So nice to know we have a knowledgeable, professional and friendly computer repair shop to go to now. No more BS working with flakes at other independent or big box stores — what a relief, THANK YOU SUREFIRE!!!

These guys are great. They got back to me immediately – I contacted three other places at the same time and the others have yet to get back to me. Turns out that was my good luck. They fixed my computer in a couple of days and it didn’t cost me much. They even recommended a better warranty so that I wouldn’t have to pay to get it fixed – how great is that? Thanks, Neil!
(And I thought it was really cool that they were mentoring a local student for free – way to give back!)

I had my desktop PC repaired there. They replace the power supply, and after talking to them about wanting two displays, they replaced the video card as well.
Professional & courteous.

Took my laptop in with what I thought was a virus, but it turned out to be a failed hard drive. Aneil recovered my data and got me back to work with a new drive at a great price and zero hassle. They are a little hard to find but well worth the effort.

My Dell desktop on/​off button was broken and I went on Unilocal to read reviews about places that fix computers. On the recommendation of many people there I took my desktop in to them to fix. These guys are amazing. They had my problem fixed in less than 3 hours and promptly called me. The price for the fix was totally reasonable! We as consumers need to support small businesses like Surefire. I will definitely return if I have any problems with my desktop or laptop. It’s nice to work with a place that does good work, they are know what they are doing and theirs prices are consumer friendly.
I would give them 10 stars if I could!

They fixed my laptop in one day, saved me a few hundred dollars because I was gonna buy a new one. It’s been two days after the repair, no problems. They were attentive to my needs and promptly called me back when the repair was done. Highly recommended!

Very knowledgeable!
Recently, my Dell crashed and after reading the Unilocal reviews (and a HORRENDOUS GeekSquad past-​experience), I decided to take it to Surefire Computer Works!
All I can say is WOW! They were amazing! I spoke with Aneil on the phone and he was very friendly… and Josh worked on my computer! Surefire found the problems immediately and updated my entire computer within 2 days! Josh even came into the store on a Sunday for me so that I could have my computer in time for a scheduled webinar that Monday! Nothing but praise for these guys! I recommend them to anyone in need of computer repair. I will definitely turn to them for any possible future repairs or questions!

Fantastic service! Aneil worked with me through 2 hard drive failures and helped me to RMA them. Super nice dude and he carried the heavy ass machine to my car! Great service, prompt diagnosis, very trustworthy. Thanks Aneil, you have my business and anyone else I hear that needs computer work.

Aneil helped me diagnose a hard drive failure on my Dell Laptop in March and had me back up and running quickly with a new hard drive. He was available quickly and understood the importance of getting my main work machine back on-​line quickly.