Servpro

Absolutely unreasonable prices. They charged me an exorbitant amount for «emergency» water mitigation, although it took workers two days to arrive at the condo to set up fans. Then, they added $ 200 to their invoice for «profit and overhead»! When I complained to Marlene, she said that the company has to earn a profit. That is not my responsibility; my sole responsibility was to ensure that damage for the unit below me was taken care of and paid for. That, and making sure that I don’t go broke paying for unwarranted charges.
ServPro is absolutely unreasonable. They also refused to provide me with an estimate, although I called more than five times. Each time, I got evasive replies from Marlene that «Jack» would call me back. Of course, he didn’t.
When I told Marlene she was leaving me no recourse but to file a complaint with the Better Business Bureau, the Attorney General’s office and other applicable consumer protection agencies, she told me… and I quote her exactly…“Go ahead, they will just laugh at you.“
How’s that for customer service? I’d say an F minus.
I emphatically do not recommend this company.

My interactions with this company started out well. Workers representing Servpro of East Bellevue did a decent job of deep cleaning the main floor of our house after we had some smoke damage. However, during the course of working with them, workers lost two vintage scarves that someone had paid me to make into pillows. Then Marlene Farnsworth, the owner of Servpro of East Bellevue, really made me angry. She insisted that the company had brought the scarves back to my house after hand washing them at her plant, said «all» [her] workers had seen them [here] after cleaning them,” but I told her that they were not returned, and I was not the one taking things away from my house for cleaning.
I never heard an apology from Marlene, or even an admission that the company had lost something that belonged to me. In fact, she went so far as to call my insurance company to tell my adjuster that she had not lost the scarves. Unreal. She clearly wanted to go «on record» for not being at fault for having her company lose something it lost. All I heard was that this had «never happened before,» and the suggestion that perhaps I «needed another set of eyes» to come to my home and search the five rooms involved, like I somehow don’t know how to search my own house. In fact, I scoured every room involved, even checking the closets and every drawer, although I could not imagine workers putting two clean scarves in a plastic bag into a drawer of my dining room hutch. Contrary to what Marlene might think, I searched thoroughly.
Then Marlene decided that my scarves were worth $ 40, and she sent me a check for $ 40. Actually, replacing them would cost more than $ 40, but I was not consulted when she determined the worth of the scarves. She just decided. I am now contesting that amount.
In the end, I found Marlene impossible, and I cannot recommend this company, even though her workers did a decent job. If you find ANYTHING missing in your house after the company has left, Marlene will do her level best to shirk responsibility for any errors her company has made, she will suggest that you somehow lost missing items yourself, and then she will decide the value of your missing items without consulting you.
AVOID, AVOID, AVOID this company!