QFC

I have lived near this store for the last 14 years. In the last couple years this store has improved significantly. The wine department is beautiful every time I come to the store and there is a lady named Jess that works there, she is knowledgeable, caring, has good conversation, and is always there for me when I come inside the store. The produce section is a wonderful experience as well. Except for this old guy who is not very nice to anybody. Dina the register lady is wonderful along with Crystal, they always have a smile, they are both quick and sufficient. And the manager in the seafood department is helpful and if I have bad seafood, he is right away making me a happy customer. One gentleman in the deli, (he is a black man, and always smiling) makes my day, he knows my children and is always friendly to them as well.

Stuck in the 80s cashier
There is an woman who is like in her late 60s who works there with 80s hair she super rude every single time I go in. In the morning I’m forced to do the self check out because she doesn’t stand at the 15 items or less register. And then when the self checkout sends for an associate to help she cancels it out and never comes to see what my problem is, so I stand there looking at her and I said «I still need your help» she says «what for» walks over and angry manner removes the things out of my bagging area and says «well maybe if you would’ve scanned it right it wouldn’t charge you double». I try to bite my tongue because it’s 730 in the morning.
This is not the only instance that I’ve come across her being blatantly rude and disrespectful I’ve been working near the QFC at crossroads for over five years now and I frequent there in the morning’s. I wish they would correct her behavior or she would just retire already. Otherwise the other people who work there always so friendly and helpful the deli people are awesome the women who make the sushi and almost all of the cashiers I’ve ever been rung up by. I wish you would learn a tip from her coworkers.

A smaller version of QFC, but I believe it’s opened ²⁴⁄₇. It has Red Box, Coin Star, Lottery Machine and also a Claw Machine in front! Since it’s a smaller size of QFC, some products have fewer selections. Still, ²⁴⁄₇ Grocery Store is always freaking Awesome.

I usually like shopping at this QFC — they’re open late, their prices are reasonable if not super-​cheap, and they usually have what I need — but I’m still simmering after a spectacular customer service failure this evening.
See, I went in to pick up a light dinner, and I also needed to buy some potatoes for strategic Indian cuisine purposes later on. They had white potatoes on sale for $ 1.49/lb. in the front of the produce section, so I said, «Sold!» and picked up about 3 pounds. Thinking to speed things up, I went through self-​checkout. (What can I say, hope springs eternal.)
Not having memorized the PLU code, I typed in «white potatoes» and got the incorrect price of $ 2.49/lb. Then I made the grave error of pressing the «call attendant» button. Said attendant, who was standing in the self-​checkout area staring at the moons of Mars as far as I could tell, slouched over.
«These potatoes are ringing up at the wrong price,» I said. «It’s $ 1.49.»
She pressed a few buttons on her scanner. «They’re $ 2.49,» she said. «It scanned right.»
«No,» I said, «they were definitely marked at $ 1.49.»
She gave me The Look. If you’ve ever dealt with a spoiled teenage girl whose will has been temporarily thwarted, you know the one I mean. «I’ll have to go check,» she muttered, as though I’d asked her to shave her head with a cheese grater. Then she headed for the furthest reaches of the produce section… the opposite end from where I’d picked up the potatoes. I tried to be patient and think happy thoughts, but it wasn’t going well; I wondered what those moons of Mars were up to.
When she finally returned from her trek, she was in an even fouler mood than before. «I’ll have to enter it manually,» she snapped, in a tone one might have used to say, «I’ll have to lift the entire store with my bare hands and search under the foundations.» I’d already voided the original scan, so it took a few more buttons pushed and a quick weight check and she’d finished her Herculean task.
New per pound price: $ 1.79.
There was a time when I would have asked for help again. There was also a time when I would have asked for the manager. But I’d aged considerably since stepping into the self-​checkout line, and these were pursuits for younger women. I was done playing this game. So I voided the scan again, paid for my remaining items, marched the potatoes back to where I found them and dumped them back on the shelf — still clearly marked with the price of $ 1.49/lb.
They’re probably still for sale, but if you hope to buy some tonight at the listed price, may the odds be ever in your favor.

I have always been a Safeway shopper but this QFC has converted me. The produce is wonderful, they have a good variety of products and all the staff we have come across are nice, friendly and helpful. The store is amazingly clean, i say amazingly because everytime I have been there is a lot of people there. The shelves are always well stocked and organized including items on sale. We have been able to get more bang for our buck using the qfc app and it is not items they jacked up the price on and our now calling the reduced price a sale. What more could you want in a grocery store?

I have been waiting inline for like 20min because Kirk the store manager cannot multitask at all. OMG
I am just standing in line to cash my scratch ticket and he been helping one customer in front of me for like 20min.
They should have a class on how to multitask.

Mostly reviewing the deli. The sandwiches here are really great, but for some reason they just don’t taste as good as the other location in Bellevue. I have no idea why that might be. Same goes for the hot food. It’s weird.

Clean, bright, and with fresh veggies – exactly what you’d expect for a QFC.
Will return if in the area.

Love this place! It makes doing grocery so easy n convenient. Plus the staff is always smiling n warm n very helpful. The best part is thy get fresh produce almost everyday! It’s a one– stop– shop for everything.

The only reason this isn’t a one-​star, is because of the convenience to my house and the quality of their selection.
The staff, on the other hand, is pretty awful. They used to be pretty nice, but over the last year or so have been pretty widely replaced by some pretty spectacularly incompetent workers.
Today was just another example when I brought my basket up to the checkstand. It had three cartons of chicken broth, a bag of onions and some other vegetables for a soup I was going to be making. The cashier picked up my basket, lifted it over the conveyor belt and upended it so that the heavy broth and onion bag landed on top of all the other veggies I’d placed on top just so they wouldn’t get crushed.
When she then found that one of the cartons was leaking, seemed very confused as to how this had mysteriously happened.
Gee, I wonder. If this is how a long-​time customer’s goods are treated, I’m not sure I want to continue being a customer here.

The service at the deli the last time I went was awful. I was ordering a custom made sandwich and it’s like the guy was a mute or something. His name was Robert and he wasn’t friendly at all and barely said a word to me. If the issue was him not knowing English, they need to get someone who knows English if they are going to be working with customers. I would have liked to hear thank you have a nice day instead of just being handed the sandwich and on my way. I complained about it to the manager which I hope did some good. This guy needs to learn how to talk to customers and provide good service. I don’t shop here unless I’m already in the mall but I just really didn’t have a good experience last time which is making me not want to go back, at least to the deli.

I hate coming here. It use to be «Quality» but the staff and the people who shop here make all of my experiences feel like shit. For 1, this is located inside of a mall with outside doors so you don’t have to walk through the mall to get here. That’s something nice. Like all QFC’s, this is a 24 hour store. That’s also wonderful. When it comes to a selection of foods, what they have is average. Their prices are horrendous. Shop at safeway, you’ll save more. For walking through the store, its pretty big but i hate the layout of it. I feel like im in a ghost town, down over by the wine’s and soda’s. It feels so weird going so far back in the store. The deli i never shop at because their food has made me sick before. Bigger selection than the one in lake hills however. This store gets overly crowded because its in a mall. I walk through people constantly here. Its unpleasant. Most people i see here are teenagers. I’ve even seen a few shop lift here. No security, no one does anything. The staff here are rude. I’ve watched on several occasions the staff being impolite to their customers. Even watched a guy who was walking with a cane drop some change and the cashier refused to get up and to go help him. He was struggling to bend over and pick it up. I wanted to yell at him for not helping out the elder man. I always thought QFC’s policy was to help their customers have the best experience possible. This store is a joke. There’s only 2 people i can think of that have been super nice to me. The rest are horribly unpleasant and rude. The lines are always long but whenever i go, the «do it yourself» lanes are almost always free. I’ve seen those clerks who bag, just stand around in the store, doing nothing. They’re never upfront helping people bag. Whats wrong with the way this store is run? I needed help outside to my car and no one came to assist me. I just left. I stopped coming to this QFC because i was going to haggens but now that its closed down, where else do i go? Its the closest thing around here. The one in lake hills is too far away from me. I wish this store was as good as it was back then. I don’t understand how it went downhill.

Stopped in on a sunny Friday at 7:05 pm to get fried chicken for a party. QFC advertises fresh deli until 7 pm but when I got there what was left (very little) looked old and dried out. Anything but fresh and they were getting ready to close the deli so trying to unload the leftovers at a discount. This at a store that is supposed to be open 24 hrs. Went to Safeway up the street and they had fresh fried chicken and a line.

This QFC is located in the Crossroads Shopping Center and can be accessed from both inside and outside of the mall. It is super convenient for getting all of your shopping and errands completed. Parking is free and plentiful.
I came here to drop off my QFC super saver card application and to buy a bus pass, so I spent my time at the Customer Service counter. There was one representative there working with a customer, but I didn’t even have to wait a minute before being served.
The agent was very friendly and helpful. She took the time to answer my questions about the QFC card and fuel points; and informed me about the different bus pass options.
A line of two people formed behind me during the time I was being served, but the agent didn’t rush me at all, which I appreciated. I was able to get my questions answered and the appropriate bus pass for my needs. I would definitely return to this location based on my positive experience and the convenience of this location attached to the mall.

I was at Crossroads this past weekend on errands and, while there, I thought I’d check out the Passover area of this QFC (the Safeway stores I go to have a medium selection of Passover foods, but I still need a few items). This store has one half of a table devoted to Passover stuff by the deli area, and a few items in their kosher aisle. In other words, hardly anything! I noticed how small the deli area was in general, and I went to the wine section to ask about wines. There was no wine guy around. I walked all over that quarter of the store, looking for anyone who works there, and there was no employee in sight. This was at 9am on Sunday. So I left to do my errands and I returned at 1pm, still wanting to get some wines. Again, I went to the wine/​liquor area, looking for the wine guy. Any wine guy! No one was working there. I wandered again around that part of the store. Couldn’t find an employee at all. I left empty-​handed.

This QFC store is located in the Crossroads shopping center and is pretty much exactly what you would expect from this chain. Its a little smaller than some other locations, but it doesn’t seem like anything is missing. If you’ve been to a QFC before, you know what you will find here. Not much else to say, really.

What can I say? It’s a grocery store.
QFC is at the top of my ‘standard grocery stores’ list. It is more expensive than some others but it shows in the high quality of their produce, delicatessen items and bakery items. The staff is always friendly.
This QFC doesn’t really stand out to me compared to others, but it is the closest to my house so it’s the one I frequent.

Over Christmas my father gave me and my wife two $ 100.00 gift cards purchased from this QFC. After trying to use the cards, I called the customer service number on the back and found the cards were from 2009. I spoke with Jon, the manager at customer service. He called the number and came to the same conclusion after a long wait on the phone. He apologised and said the cards are from 2009 and have no balance, a 2 dollar fee is applied every month, and drains the account if you don’t use the card. I thanked him and went outside to call my father. After confirming with my father the $ 200.00 for both cards was removed from his bank account, I went back to visit again with a new customer service number. The manager apolgized for our long wait, (25 minutes) while he called the new number. Finally we got through to a person. After talking with the customer service rep, the manager apologized again and I said it is no problem, I understand it isn’t your fault. Then I was given two NEW gift cards from the manager and he thanked me for bringing the issue to his attention. For my trouble, he gave me a free $ 25.00 gift card to QFC! I really appreciate Jon’s effort to go the extra mile, and give the customer the benefit of the doubt. I’m impressed with Jon’s customer service; he didn’t once get cross or say anything negative and try to deflect the problem to me. He understood the problem, and (when possible) took steps to make sure the customer left happy. We think the original gift cards somehow got mis-​printed. Jon seems like he is going to have this problem solved, he said he wants to ensure no customers have to go through this fiasco again. Thanks again Jon! Great work!

The QFC at Crossroads is the one I go to the most since it is closest to home. It is pretty convenient for me as it is just two blocks away. Plenty of parking right in front of the store. Usually there is a lot of spaces on the weekend, but seems a little more filled in on weekday evenings from my experience.
The produce and meat selection is pretty good. Though I would rather go to the Downtown Bellevue location because it seems like they have a larger stock to choose from as well as having a better seafood counter. The bakery is okay, but if you are looking for Essential Bakery or Grand Central baked goods, this location is disappointing. The deli is smaller here too, though they do seem to have a lot more discounted sandwiches here and there is a sushi bar. As for grocery selection, it is fairly standard. No pharmacy here, but there is one next door.
The store is connected to the main Crossroads Mall building as you can walk past the food court into the store which is a plus. It is not that big when compared to the U Village or even the Downtown Bellevue locations. Nor is it as modern. It is missing a few things that other QFCs have, but it still is a fairly solid location. Second best in Bellevue and open 24 hours.

I’ve heard that this building used to be the location of the movie theater. How strange.
Otherwise… they’re a little expensive, but whatever. It’s super convenient if you’re in Crossroads and sometimes a better option for food (or the drink aspect of your meal) than what you might find in the mall. They also have decent sushi. I don’t live over there anymore, though, so I only ever stop by when I want to grab some flowers when I’m on my way to visit the ‘rents.
It’s also one of the usual stops before going to the movie theater or if it’s late (I believe it’s open 24 hours?) and you want food/​munchies (but everything else is closed). Oh and the staff are nice and all that. I remember going recently and seeing the same cashier that I saw regularly 3+ years ago!
Oh. They have (or had?) a Seattle’s Best in there. I got a coffee drink there once years ago and the girl had to make my drink from a menu and it was just horrible. I sure hope that’s not the USUAL experience people have had there!