Platinum Wholesale Autos, Inc

My wife and I had a terrible experience dealing with the Austin and Robert. I had called on behalf of my wife to finance a vehicle, being her first car, it was important to deal with someone we could trust. My wife did not have the best credit but had a co-​signer to smooth things easier. On top of that we had 3 grand for a deposit if needed, usually first time buyers don’t require something huge. I called and spoke with Austin about the vehicle that my wife had picked out. Austin then said, that it would be much easier just to fill a application online with the co-​signer and they will call us when the vetted out their resources to secure a loan. Nothing could be further from the truth. We kept checking my wife’s credit report and the co signers and no hard inquires were coming up. We sent the application in on December 26^th 2015. I told my wife to wait because it is the weekend and they have very few bankers they can wheel and deal with. So first thing Monday morning I called and spoke again with Austin, he said, he has not got to it and he will do it today and to expect a call from him that day, no calls or email came from Austin. On Tuesday, I called back and spoke with Robert, not knowing he was the finance guy and asked about our application, he then said, Austin is out with a potential buyer and he will have him call me. NO call, but we got an email and we had one hard inquiry hit from a financial institute. In the email he asked if we could get a cosigner for my wife, I had a dumbfounded look when my wife read this to me, I said explain to them «nicely» that they may have overlooked it on the application we filed because our cosigner information was there. From here on then, it freefalls, now Dec. 30^th we got no response, whatsoever! I called many times and was told by an automated machine to call another number, then that number had a message telling me to call another number this went on till the Jan 2^nd 2016. I am more than just pissed off, given this was our first choice, I gave them the benefit of the doubt to take care of us. Jan 2^nd, 9:30 am, I speak with Austin finally! I asked him about the gap of time with no communication and he said, «we were busy», with a snobby attitude, I continued to keep it pro, pro. I asked what is the result from the application and cosigner info we sent. He said one sec let me speak to Robert, because I don’t think he got around to it. I about lost it inside my mind, there was some struggle and covering up of the phone, no real hold button. I knew then, I was dealing with some «hole in the wall in Bellevue». Robert got on and explained he had run my wife’s credit and still needed to run the cosigner’s credit. I asked if it was just them two running that business and he said, YES. I told him we are going to pass, and we are no longer interested in the vehicle. So our result was no care for customers, not able to be trusted on their word, self entitled asinine jerks, lack of professionalism, service you expect when dealing with door to door salesman, and clearly no RESPECT for a human being. I am in contact with thousands of people a day, you can rest assure, I will not send them their way, not even my worst enemy. ********************************DISCLAIMER ALERT**********************************************
He has been going around explaining, how much he helped and try to get us approved. Really??? Did Robert not read anything I said or even have an attention span to realize, it’s not how you do business in America. If you look at other comments on google search the mirror how we were treated.

The owner isn’t the best at communicating, might not return your call or your email, even when a good offer is presented… however, he cares about his reputation and the feedback he is given. My suggestion is that you go see him in person if you want any useful communication.

Platinum was recommended to me by friends who were looking to sell their cars by going the dealer route. They all had great experiences and when time came to sell one of my cars (relatively exotic BMW 550 with a manual shifter), I went to platinum. Platinum was the complete opposite of trying to sell to a dealer. No «let me talk to my manager» bull, no information asymmetry. Rob showed the comps and KBB and gave me a great deal. More importantly for me, I did not feel slimed. I recommend platinum very highly.

Had a very good experience when buying our new-​to-​us Rav4 EV. Let us take it for a couple hours to the mall the plug it in and drive it around a little. Quick negotiation, got to the bank in time to get the check and in-​out in an hour or so. Overall good experience, zero pressure and will highly recommend if someone is looking for a used Tesla, as they have several available.

I purchased a 2014 Nissan Frontier with 850 miles on it at the end of April. At first I kept thinking it’s too good to be true what’s the catch? This price is too good and the miles are too low. Then I read the Unilocal reviews and saw the 5 stars, and once again I thought it’s too good to be true. I had a relative who knows folks who have worked on auto row and the word came back that Platinum Wholesale Autos has an excellent reputation.
Purchasing my truck was a great experience. You work directly with the owner Robert (Rob). He made the experience low stress and he was very easy to work with in all aspects of the sale. I drove the truck to Portland OR and back and it ran perfectly. I am thrilled with my purchase, and still can hardly believe that I am giving 5 stars to a used car dealer, but I am. I would definitely purchase another car from Rob and I would recommend him to anyone looking for a used vehicle. Five stars all the way.

I recently purchased a beautiful Porsche from Robert at Platinum. It was an excellent experience. Drove over from Idaho and found the car was as described and advertised (even better). I had spent over two months searching for the right car, and finally found it at Platinum. Dealing with Robert and his crew was SUPER, and I would highly recommend Platinum.

Robert is professional and very straightforward. He gave us a great, fast deal. There are a lot of nice cars on his lot. Check out the cool, yellow Smart. It looks like a bumblebee on wheels. :)

Professional, Prompt and Painless: The local Tesla dealer pointed me to Robert at Platinum as a good way to sell my SUV. The transaction took about 30 minutes and I deposited the check a few minutes later at a nearby Bank of America. Robert’s office is not plush, but I’d rather have a decent deal than a fancy waiting room.
I was treated well and the whole process was refreshingly straighforward and fair. Recommended.

If you’re looking to sell your vehicle they are awesome!!! I got a quote over the phone. I came in and gave them the keys to my car and within 5 minutes I had my check and was on my way. Very honest, straightforward very fair. I highly recommend Platinum if you’re needing to sell your vehicle without hassle.

It was my first car buying experience ever and it went very smoothly. The lot is small and doesn’t look like a car sales lot, which actually made me feel better. I got to test drive the car I’d found online and when I pointed out that the drivers side had a long scratch, they buffed it out right away without any charge to my final purchase. It was a buy as is deal but I haven’t had any issues or need for mechanical issues. If you do your research and they have the vehicle you want, it’s been thoroughly checked out. I recommened.

I just bought my first new (ish) car in over 10 years. I knew the car I wanted and had printed up comps/​Kelly blue book values and came with my fighting gloves on! I have never had a smooth/​argue free buying experience on a car lot in my life… until now! Robert was so easy to work with, my car (2009 Scion) was in top top shape, the miles are low, the price was fair, he went above and beyond to get me the financing I needed. I will be going to him again in the future and have already told a few friends who will be heading his way. On top of everything it felt good to support a small business vs. a large auto lot with huge overhead! Five PLUS stars to Robert and Platinum Autos! :)

I needed to have some paint work done after my fiancée’s car had an unfortunate encounter with a concrete pillar, scraping the paint down to the bare metal. Robert gave us a great quote, beating all of the others, and was able to do it on short notice. When we dropped off the car, they were able to finish same day and let us pick it up after hours. The paint work looks great, and they even touched up some other problem areas complimentary. Robert is an absolutely great guy to deal with and I would not hesitate to come here again or recommend him to others.

Robert found a buyer for my Escalade in less than a week. I will never sell a car I own privately again! Thanks Robert!

I waited to drive my Lexus RX for 1,000 miles before I wrote my review just to make sure the deal I got wasn’t too good to be true. It surely wasn’t.
Rob is THE MAN and after visiting many lots and salesmen I was relieved to run into him; relatable, no high pressure sales tactics, and very experienced. He gave me great, honest advice and I truly felt I had the freedom to buy the entire time.
After I did some research and realized what a good deal he was offering, I called and he agreed to meet me back at the lot even though he had already left for the night. He helped get my credit app turned in at the eleventh hour, let me test drive as long as I wanted, and offered me a killer deal for my trade in because he knew someone that wanted it. He went above and beyond in so many ways, and he didn’t need to because that car was certainly going to sell to someone– it didn’t have to be me.
In summary, I’m very thankful a friend recommended I buy from Platinum in Bellevue. After so many pushy, phony, and fruitless experiences at other lots I hit the jackpot here with Rob. I got twice the car I thought I’d get for $ 2,000 under my budget, all while working within my parameters on my schedule with an incredibly genuine seller. 5 stars all day.

Platinum Autos provided us with great service and no BS! We received a fair price and had a fun time chatting cars. We are hoping Robert and his team will find our previous car a good home.
We would highly recommend this dealership and can see why they have been in business for so long!

I sold my car in less than 25 min with a better pricing than most of the bombastic auto sellers. Less paperwork, no hassel and very professional attitude. Overall I would rate this place to be really really good compared to any other auto dealer. If required in future I would surely deal with this company. Keep up the good work Robert.

Just purchased a 2004 F150 with only 42K on it. After months of looking both private/​dealership this was by far the best I could find. Robert has more than fair pricing and is easy to work with. Felt really comfortable, nothing like being sold on a car at a dealership. Robert does business right — fair, honest, no hassle, no pressure and most importanly no BS.
The truck was in great shape for a 10yr truck and like I mentioned 42K on it, barely broken in. Financing was a breeze and got me a good rate via Wells. I’m excited to go back next March when our lease is up on our Rav4. I’ve gone through 9 cars purchased at dealers and private party, this transaction was the best car buying experience I’ve had. I felt comfortable with every aspect of this experience and would recommend buying at Platinum to anyone.
Do yourself a favor; don’t deal with dealerships, sales pitches, negotiating prices, waiting for a sales guy to go get approval from the finance manager on a # written down on a piece of paper while you wait and go to Platinum for great prices and no hassle.
DK

Paul and Diana are amazing people! I love how they treated me like a friend and not a customer. Even more I love that the fact that they were able to help get me financed and into a car that I was happy with. Not only are they extremely friendly and kind but they’re incredibly helpful. They didn’t try ripping me off like other dealerships and they gave me a fair trade for my car for a newer car. They’re very straight honest people. I would recommend them to anyone and everyone! Thank you for making me a very happy girl Paul and Diana!

Bought my first car today in almost 15 years. Fabulous experience with both Robert and Paul. No bs, great auto, great price. We will be back. I highly recommend them for buying a car. 5 huge stars all the way!

I was happy with how our sale went down with Robert. Fair price, moved fast, wrote a check on the spot. As part of the deal he helped start the refund process for the extended warranty the car had (something I didn’t realize we could do), and even let us use a free loaner for a little while so the deal could be closed sooner.