Minor & James Medical at Bellevue Commons

Got charged 271 $ for a 5 minute office visit that required me to stand on 1 leg with no diagnostic and next step provided beyond «let’s wait and see». Doctor also felt busy and not that much interested.

I have been going to Dr. Lu as my primary care physician for about 2 years and to Dr. Jurek as my orthopedic surgeon, who Dr. Lu recommended I see.
Dr. Leslie Lu: Super professional. REALLY great bedside manner. After two visits and a number of tests trying to discern the cause of the pain I was having, he got me on to a medication that actually works and helps me sleep. He was VERY thorough and very empathetic. He listened to the description of the problems I was having, made a careful diagnosis, and then discussed a number of treatment options with me. His assistant, Leanna, reminds me a lot of my mother in law (who I love), so she and I hit it off right away.
Dr. Lu also recommended I see Dr. Jurek, who wound up having to perform surgery on my knee a couple months later.
Dr. Sara Jurek: She wonderful as well. She did surgery on my knee to shave down and repair some damaged cartilage that was making it difficult for me to be as active as I’d have liked. It’s been a little over a month in recovery and I am back on my feet and able to get around normally. The pain from the cartilage injury is GONE and the scars from the surgery are very likely going to be barely even noticeable. One thing I absolutely loved about her was that she made sure she had dotted all her «i“s and crossed all her «t“s before doing the surgery to ensure what she was going to do would fix the problem I was having AND that I wasn’t going to be charged an insane amount by my insurance for procedures and things that I didn’t need. By the time my surgery date came I had complete faith in her, and that faith was not misplaced. The only downside is she is only at the Bellevue office on Thursdays, if I recall.

TERRIBLE! Appt scheduling and checkin was fine but the actual visit with the doctor… Dr. Ruud was maddening at best. BEWARE — I went for an annual visit but was charged for an office visit and I called several times to correct this but to no avail. Dr. Ruud made a comment about not taking a pap smear with my toddler in the room so I specifically told her that i was there for my annual general health visit and not a gynecological visit as I see a gynecologist for that and actually had just completed that visit. She then informed me that at my age (43) the only health concerns were related to pap smears and mammograms. Maybe she is not aware of heart disease being the leading cause of death among women! She tried rescheduling me for blood work but I insisted on it being done that day as i was there for my annual. I am very concerned and curious with why Dr. Ruud would code this visit anything other than an annual since we had discussed it being an annual more than once during the brief visit.
I was asked by the RN about my health in general and if there were any concerns. No major concerns but I mentioned little aches and pains that I believed where important in understanding my general health and well being. I was wrong. it seems they have no genuine interest in your health and much worse tried capitalizing on this additional information as something other than info related to an annual check up. I visit a doctor every year (this was my first and last time with Minor & James) and never have experienced this lack of medical care and concern. I am very much DISAPPOINTED and DISGUSTED in the Minor & James Medical practice.

Dr. Lu is the WORST doctor my husband and I have ever encountered. He doesn’t listen to his patients. My husband could not fit a word in edgewise when trying to convey information about his condition. The doctor would just steamroll over him with his own assumptions. And then he’d just ignore my husband when he tried to correct those assumptions. Furthermore, Dr. Lu prescribed the WRONG DOSAGE of my husband’s medication! When we pointed this out to him in a subsequent visit, he admitted his mistake but did not apologize for wasting our time and money. This was one of many completely useless appointments with Dr. Lu. He is the single most incompetent, uncaring, ridiculous person we have ever encountered in the medical field. Never going back to him or Minor & James again! They’ve wasted months of our time and money and my husband, who just needs a simple treatment, is no better.

For young adults (early 20’s): If you are seeking for a doctor who shows no sign of professionalism towards young adults, I highly recommend Dr. Ting. I am in my early twenties, and Dr. Ting treated me like a teenager, took advantage of me being «YOUNG», and drained money from my wallet for unnecessary and unwanted diagnostic testings. Also, I felt like I was RE-​EXPERIENCING high school health class in her office because the doctor made me sit and listen to scolding type of absurd advices such as smoking is really bad for you and it causes cancer, and condoms are not 100% safe.
She ABSOLUTELY used the fact that I was young and inexperienced in dealing with a greedy doctor. She did me a Pap test even though I clearly said that I did it a month ago. She also repeated lots and lots of lab examinations AFTER she already prescribed me a medication, which means she did all the exams when she already knew what medication I needed. I did not realize that until two weeks later when I got the total of almost two thousands dollar bills filled with the words” Lab exam”. I still do not know what exams she has done because she didn’t explain anything at all.
Also, when I try to contact her by phone for a different prescription, it took me 3 days to talk to her assistant, not even the doctor. But again, never got any call back from the assistant so I had to assure with her most-​rude-​receptionist that they sent a prescription to the pharmacy. When I went to the pharmacy to pick up my medication, they somehow did not get any prescription for me. I called Dr. Ting again after her office hour was ended because I waited long enough and I needed the medication ASAP. When I finally got to talk to her, instead of her asking me what is the emergency, first thing she told me was «why have you paged me instead of waiting until tomorrow? AND on-​and-​on-​and-​on of a very aggressive rapping about how she is frustrated for having to get paged during her off-​duty hours and she did not give me a minute to explain about my situation.
I’m calling them tomorrow to cancel my appointment with her. I’ll never come back to this doctor.

This review is specifically on Dr. Waters.
Had an appt with Dr. Waters at 8:30am and I arrived 10 min late. The receptionist seemed friendly enough but told me that the doctor could not see me because I was 10 min late and she was overbooked.
Let me preface by saying that I have a 5 year old, 3 year old, and 5 month old. I prepped the night before and even cancelled my 6am workout so I can be on time to get kids ready for school, lunches, diaper bag ready, etc. If you are a mom, you know how stressful it is! Yes, I was 10 min late… but come on.
Dr. Waters acted extremely insensitive. The receptionist tried to ‘talk’ with her to ‘squeeze’ me in… lol. Obviously it was up to Dr.Waters. As I had to leave, they asked if I wanted to reschedule… are you kidding??? I would not spend a penny of my hard earned money on that facility. They don’t deserve my patronage. It was a feat trying to schedule that appt for me between naps and pickups and dropoffs.
In all fairness, they should tell patients over the phone when making their appointments that they have a very strict policy on being on time… if I would have known, I would not have wasted my energy knowing they would not take me. Likewise, I expect them to be punctual and if a patient is waiting and Dr. Waters is even 10 min late, then the patient should be able to reschedule as well.
There are many other great OB/Gyn’s in the area, I know I’ll find a better one! :)
UPDATE (just hours later after my original review): Obviously Jennifer R. that just reviewed on Dr. Waters is from her office or her friend writing on her behalf. How ironic she ‘happened’ to review on her the SAME DAY and SAME TIME… and not to mention it’s her very first review on Unilocal!Lol! This facility is obviously desperate and more pathetic than I thought! Unilocal is a tremendous tool that many people use to get honest (not deceptive) feedback… or not to try to ‘get back’ at someone.

I have nothing but great things to say about Dr. Lu and his assistant Leanna. Dr. Lu is competent and professional; and most important, he is a good listener. I quickly developed trust in him and have been a returning patient for more than 5 years. And Leanna knows EVERYONE; when necessary, she has referred me to a specialist that turned out to be great. I highly recommend Dr. Lu (and Leanna).

My experience with the doctor I saw was great, but the lady at the front desk was very unpleasant. Maybe she was having a bad day, but she was short and looked at me like I was the most unintelligent person on earth.

Bad receptionist service. They swear by the policy of «Unless it is emergency, we will get back to you in 24 hours». I tried to get simple confirmation of fax transmission. The receptionist transfer to voice mail of medical assistants. And it is dead end… Called a few more times but no response. Ended up driving there to drop off paper work…
I complained the lack of response and they responded that it is their policy that they will not get back right away unless emergency since it is «clinical environment».
How long does it take to check fax machine? 10 sec?
Such service does not work for me as customer especially for important «Clinical Service».
Experience with doctors have been great but I do not need such a frustrating experience with front desk and talking to machine plus waiting game.
Need more professional service that is customer oriented.

I was a client at Minor & James in Seattle, but since moving Bellevue, it’d take me more time on commute, so I decided to give the Bellevue location a try. It was about 5 minutes from my place, located at Bellevue Commons and had lots of parking spot… well if your appointment was at 8am. I had no problem finding the place and got myself a good parking spot.
As I was technically a «transfer» client, I got to fill out again these details about myself so my new doctor can familiarize himself with my medical history and what drugs i’m allergic too. I checked in and the lady at the front was nice and got to me almost right away. Everything went smooth and by the time I finished writing all my details, I told her I was a client from Seattle. She told me that she always told people from downtown Seattle that the difference between both places is that this place RUN ON TIME. That means if you’re a bit late, no one will see you. I like that, I like being on time and getting out early. However, I feel that she was stressing the ON TIME part a bit too much, which made me feel that she was judging me just like other always-​late-​Seattle folks before she got to know me. However, I wasn’t there for the receptionist, but to see my new doctor: Dr. Leslie Lu.
I have nothing but WONDERFUL things to say about Dr. Leslie Lu.
He was on time, professional and gave me a lot more advices and answers than I initially expected. I went to see Dr. Lu for a physical checkup and have him look at my back as well, since I worked with computer and heavy servers a lot. He carefully went through my history, asked questions about my health that I didn’t even think of. He also asked me about my vaccination history and being an airhead I mostly didn’t remember. He gave me a list of recommended vaccination of a healthy 23-​year-​old and encouraged me to stay on track and up-​to-​date. He checked me back and wrote me massage prescription, just to help with the back problem. He never went out of track with chit-​chat kind of talk that I’ve seen from doctors before, but instead, his focus was always on my health, my comfort and my questions. To which I cannot thank enough.
Dr. Lu and this place deserve 5 stars for this occasion and I will make sure to make frequent visit to stay healthy.

I visited Dr. Leslie Lu twice. The first visit was good, the diagnosis was correct and I was feeling better in 3 days. The second visit was awful. The nurse called my name with grumpy face. (Is it hard to smile???)
She took me to a patient room without closing the door! (The door was wide open!!) I could hear people were talking in the hall way. She asked me all questions regarding my symptoms. I felt uncomfortable at all, imagined that people could hear what you said. (Not value patient privacy!!!) She asked me how long I had my sore throat. I told her 2 weeks. She laughed condescendingly! SO inappropriate. Without asking why, she judged you liked you were silly.
Patients do not need to be judged. You should feel comfortable talking and expressing your concerns.
I am not coming back to this doctor, unless she is fired! I really hate that old-​fat-​grumpy nurse.