Madeline Wong – American Pacific Mortgage

I was recommended to work with Madeline on the Purchase of our home. I had previously had a bad experience working with another mortgage company so initially I was a little apprehensive. From the start, Madeline made the process easy and simple for us follow. She is knowledgeable and efficient. Madeline is extremely responsive and guided us through the entire process and answered all of our questions we had about our loan and the process. Madeline put our interest first and made sure we we were satisfied with her work and our loan and made sure we clearly understands the procedures from open to close. The timeline she gave us was accurate from start to closing. We truly appreciate all that Madeline has done for us and made this process enjoyable. Without hesitation, we would recommend anyone purchasing a house, refinancing and or looking for a home equity loan, I am confident Madeline will be provide the best service and best rate.

Madeline helped us with our mortgage and was there every step of the way during the process. She even got us one of the best rates at the time. I would highly recommend Madeline for your mortgage. Madeline worked with us very closely even before we began actively searching for our home. She helped us understand what we would qualify for and ran several scenarios with different rates, down payments and pice points. As a finance person myself, this was very helpful to me. We felt so comfortable that we were able to waive the financing contingency for our home purchase, this was integral for us to compete in the currently very hot real estate market. She always made herself available and was able to complete the financing quickly, which was also necessary in this hot market. Madeline was very cognizant of the market rates and locked us into a great rate. Madeline liased with her underwriters to help us through the very tedious document review process required by the underwriters. Madeline is personable and has also become a good resource for non-​mortgage items (insurance, banks, etc) and has become my friend. Thanks Madeline, couldn’t have done it without you!

Madeline was extremely helpful during our time sensitive closing. Our first lender wasn’t able to get the deal done but Madeline and her team stepped up and made it work. She’s still working with us to try to get us a better interest rate! We truly appreciate all Madeline and her team’s help in closing on our first home. We look forward to continue to work with her.

Friends recommended working with Madeline on the purchase of our first new home. We met Madeline to talk through the process of buying and pre-​qualifying, and she was realistic about what we could afford and asked insightful questions to get us thinking about what we really wanted in a home. She also recommended a realtor that was an excellent fit for our personalities.
Once we were in the process of actually making offers on homes, Madeline and her team were very responsive and thorough. The current housing market in Seattle is very competitive, and having a mortgage broker who works all hours is essential if you find the home that you want. The final offer that we made had us waiving all contingencies, including financing, and included a very tight closing date. Madeline made it work, and we had no qualms about waiving financing with her on our side. We are confident that Madeline and her team got us the best rate to go with their best service.

Madeline helped us with two refinances of our mortgage and we could not have been more impressed with her level of service and professionalism. Both transactions were incredibly smooth and she was able to get us an excellent rate. She also was prompt in answering questions and gave excellent advice on the different options. Would not hesitate to recommend her to anyone!

I would like to thanks Madeline and her team for all the help. We’re so lucky to turn to her at the last minute after a loan officer from another mortgage company who wrote us a Pre-​Approval letter stating we were approved told us our loan was denied three weeks later (one week prior to closing). We were so frustrated and concerned about losing our Earnest Money and dream home where there were many other offers on this competitive house, it seemed it’s impossible to close the house even the seller gave an extension date. Fortunately, Madeline and her team at American Pacific were able to take over and made the entire process so smooth and closed within just 2 weeks! Thanks for their professional experience and extra patience (answering a lot of questions). Madeline is trustworthy and honest! Everything was straightforward and clear, no any trick, hidden fees or rate increase incurred at the last minute. We will definitely use her service again in the future and strong 100% recommend her to our family, friends and colleagues.

Madeline was so wonderful to work with! My husband and I were first time homebuyers and we really needed a LOT of guidance. Madeline was the perfect match for us! Being first time homebuyers, we had a lot of questions going through the process. Madeline was always very patient and did not mind repeating herself when I forgot I had already asked a question or clarifying an answer for us. It was easy to see she truly wanted us to understand every step of the process and feel comfortable. My husband and I had moments of panic because we really needed our mortgage payment to be below a fixed amount. Madeline heard our concerns, took the time to personally talk with our financial advisor, and reworked the numbers to get us to that amount. We expressed our concerns that morning and she figured it all out by that evening. She then drove out of her way to meet me after work and explain everything to me.
We never felt pressured with Madeline. We were waiting for our inspection report and Madeline contacted us to let us know the interest rates were at a low point. She recommended locking in the rate, but we were hesitant since we hadn’t seen the inspection report yet. Madeline helped us to gather information to make an informed decision rather than trying to scare us into locking in the rate. It was a pleasure to meet and work with Madeline! We will definitely work with her again in the future and recommend her to others!

Working with Madeline in our purchase of our brand new construction home (2 different homes and each time was perfect) and are very satisfied with the outcome. If we had an issue come up that she was quick to solve! She is responsive, professional, gets things done, and is simply an incredible human being as well. She walked us through every step of the mortgage process and would respond to my emails at lightning speed. A person who puts that much attention into the needs of her clients is extremely rare, and I feel very fortunate to have worked with her and her staff. She is genuinely interested in helping people with their needs. She is a true advocate for her clients and I feel very privileged to have worked with her. We will always recommend her to anyone needing to buy or refi a home.