Luxury Plus Mobile Detail

UNBELIEVABLE
So let’s ring in the New Year with an IDENTICAL review as all the rest. Living Social Deal… Scheduled MONTHS in advance ON-​LINE and even included ALL my relevant contact information that was clearly attached to my account on their website. I could even see MY appointment on their calendar when I logged in. I verified all this again as the day approached for the Noon — to 4 appointment… and guess what… exactly; No call, No show. Called, left messages, sent emails while waiting. Still waiting today for ANY response. THIS BUSINESS DOES NOT GET IT… but it will soon.
UPDATE: Living Social agreed to credit my account after a formal refund reqeust was sent to them. Very fast and professional on their part.
UPDATE: Search of the Washington State Departement of Revenue State Business Records database shows this business account with the state has been closed (no current business licencse) since 12/​02/​2008. Luxury Plus Mobile Detail UBI: 602 839 565.
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Name: Luxury Plus Mobile Detail
City: BELLEVUE
Statue: Closed
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Bought a voucher via Living Social — it’s taken over 4 months to schedule an appt with this company! They do not respond to emails or voicemails. Finally had an appt scheduled for 8am on ¹⁄₃ — and they were a no show. No phone calls — nothing. Sent them several emails, still haven’t heard from them. It’s now almost 2pm and i still haven’t heard from them!

If there is an option for NO star, they’ve earned it! I bought a living social deal and have been trying to schedule a time since September. Finally got one set up and on the morning of an email alerted me that their van «blew up» and needed to reschedule. The reschedule was today at 4:00pm. The day before I emailed and left 2 messages to go over the details such as where to meet up, etc since I had planned on working late while they work my vehicle. No response. Received a confirmation email this morning so I was like at least assured they confirmed the appointment. But to be sure I called at around lunch. No response. Come 4:15pm NOTHING, no words. I called and had to leave a message. Come 4:30pm sent another email expressing my frustration that I had to wait without any form of communication whatsoever. I was professional in my tone and gave them until 5:00pm. It is now 5:10pm and I am done being nice. This is a disrespect of my time! This is theft of my money! They should be awaiting a lawsuit about now!
Read my reiview and those of others; you will be able to decide for yourself if you should even consider this horrible business. There are options out there and for me Luxury Plus Mobile Detail is crossed out of my list!

Like others that bought the Living Social deal, I tried calling to book my appt and never got a call back. I finally booked my appt online for the next open slot… six weeks later and the last week of the voucher eligibility. I even received a confirmation email the morning of my appt (so no excuses about not being in their system) and no one showed up, after I made arrangements to leave work early. No call, nothing. I’ve emailed Living Social but havent heard back yet — I would assume they’ve received enough complaints by now.

LIVING SOCIAL REFUSE TO REFUND
they do not back up their customers. I have tried for a month to schedule my voucher and left voicemails and emails with this company but it is as if they do not exist
I will never purchase from Living social again as they do not refund or look after their customers. I have sent them all the Unilocal reviews but they will not give me my money back
do not use Living social ! or luxury plus mobile detail — they are both sharks!

1. Failed to show up. CHECK
2. Failed to call if late. CHECK
3. Wasted my time waiting for him to show. CHECK
4. Made concessions for my day for this nonexistent service. CHECK
FOUR CHECKS = THIS BUSINESS IS A FRAUD.
Like the others on this review board. I had an appointment with this company to come and do an auto detail. I even cut my vacation short so I’d be home for them to come and service my car. But of course, they never showed up and did not even call. I called and left emails with no response. The clown that owns this company, states on their website that customer service is their number one priority. What a crock of dog poo.
What I find hilarious is that this guy Alex has time to read and respond to some of these reviews. Hey buddy, why don’t you call your customers that you will be late or not show up instead of making up some excuse that the reviewer was not in your appointment schedule. Plus, how do you know if that reviewer is on your appointment list when you don’t know the exact name of the reviewer? Seems like you should look at your appointment list to see what jobs you need to do and actually show up on time or even show up?
Plain and simple for all!
DO NOT DO ANY BUSINESS WITH THIS COMPANY NO MATTER HOW CHEAP IT IS.
PLEASE Unilocal, ALLOW THE REVIEWERS TO RATE THIS JOKESTER NEGATIVE STARS.

Like many others, I had a difficult time making an appointment. After finally scheduling an appointment, they didn’t show up. I was definitely on their books as Alex called me after my appointment start time had already passed and said they were running late, but would be there with in an hour. Well, that hour rolls around and they never showed up. Completely unprofessional. Ridiculous. I’ve emailed Living Social to get my money back. Not only that, I am reporting them to the BBB.
Would like to provide an update that Living Social gave me a credit, great customer service. I also filed my report on BBB.

i gave them one star but since these guys never even bothered to show up they deserve zero stars. they didn’t even have the decency to call and explain or apologize for being so irresponsible. hope they go out of business soon. i’m sure they will. you’d think with todays economy they would take care of their jobs better. where is their work ethic. hope they end up in the food bank line, they deserve no better.

Ugh.
I hate this stuff.
I am a normally overly enthusiastic fan of small businesses and tend to rate as high as possible.
In this case, it was a pretty much 100% total fail.
I, like others, bought the Living Social deal for a detail for my CRV. Which I realize is dirty, pretty damn dirty, given small child, dogs and lots of eating (to Unilocal later) in the car.
I’m not only a dirty car eating, child toting, dog wrangler, I am cheap when it comes to resolving my dirty car.
I only buy group deals to get it done. It’s been about a year since the last time, which was just fine, but since I go for the deal, I grabbed this instead of returned to the last place.
But… um… I was going on a road trip so I called in early Sept to make an appt about 2 – 3 weeks out but no… October 1^st was the first appointment available. So okay, Oct 1^st it was. 8am. I asked for later, but no, it was 8am or 5pm, so I picked 8am.
Great. Now show the montage of me frantically rearranging my day to keep our other car for the day, cleaning out my car, switching around other commitments to be there at 8am and cue to Sunday evening. I decide to check in with the guy, I mean, it’s Sunday at 6pm and I had to be sure that he was going to be on time or my day was screwed… so I called to confirm and got voicemail. No biggie, I left a message.
And you can all guess what happened right? No call back, no show at 8am or even the rest of the day. I left a message the next morning… still no call back… and it’s the 4^th.
Not one to want to go through this again, I contacted Living Social and got my money credited back to buy another deal.
So I assume you read these, Mr. Car Detail guy and I would have so been your saving grace, with a decent review had you just had the courtesy to call me back.
Now, not so much.

I’m guessing all the bad reviews are true. No show for my appointment. No returned call. These people are worthless. Truly blows my mind that people run business like this.

NO RETURNED CALLS, NO EMAIL REPLY OTHER THAN BLAMING LIVING SOCIAL FOR «REALLY SCREWING» THEM OVER.
I bought two Living Social deals on ⁷⁄₂₈ and tried calling right away to get scheduled before the end of summer. I couldn’t reach Alex until I called Living Social to ask for a refund– they got him on the line and set an appointment with me for a month out. He missed the appointment, but that day replied to a 6 week old email telling me I could schedule on their website. I replied and told him he was supposed to be at my house, and I took the day off work to accommodate his schedule, even though I am new on my job and don’t have much vacation time. He replied that «Living Social really screwed them over» and he would talk to his detailer about getting out to my house on a weekend. That was 2 weeks ago, and still no reply. I have requested a refund from Living Social.

I bought 2 auto-​detailing vouchers through Living Social, one as a gift for my husband’s b-​day. It took 3 weeks to get an appointment and when the appointment day arrived he showed up late! He arrived smoking like a chimney and proceeded to make out with his girlfriend in front of my husband’s work. How embarrassing! Instead of working on the car, he texted, continued to play kissy face and took numerous smoke breaks in front of the door way to the office. After asking him repeatively to stop smoking, he continued to do so acted like it was no big deal.
He did the bare minimum and forgot to clean the console, glove compartment and left streaky windows. I think that Alex bit off more than he could chew in signing up with Living Social. Since we were into it for over $ 200 in vouchers, we scheduled my appointment (3 weeks later) and he blew us off on the appointment day.
After leaving 3 messages and a text message that day, he still has not called back.
I would recommend that Living Social to screen and be more selective in who they sign up to be a vendor. I would not recommend Luxury Plus Mobile Detailing to anyone.

I had a terrible experience with this company and I hope my feedback along with others will prevent you from doing business with them.
Alex is completely unprofessional, unreliable, and a liar. He lied about the most random and unnecessary things, and I caught him lying at least twice. After waiting around for 5 hours (he was late-​since when does it take 3 hours to drive to Seattle from Tacoma)-his lateness prevented me from being someplace on time, the job he did was way under par. The exterior was fine-​but it’s pretty apparent the seats and carpet were NOT shampooed as indicated in the service. When I called him about it he said that that’s considered a deep cleaning and it’s an extra fee. Bullshit. I’ve purchased at least 3 Living Social and Groupon auto details and the car always comes back shining, inside and out. I denied his wanting to come out and «do a touch up.» i don’t want to do business with somebody like this when there are other honest and reliable companies out there.