Liberty Relocation

This company now operated under the name National Relocation based out of CA and CO because their business license was revoked in WA for fraud. DO NO USE THIS COMPANY!
They have had my stuff for 45 days, with no delivery and are trying to extort another $ 500 over the signed agreement on my bill of lading contract. They claim I somehow «forged» the contract that the foreman actually filled out!
STAY CLEAR!

WORST — Not worth a single star.
NEVER EVER choose them and don’t forget to check if your chosen movers are using them in turn!

My husband and I moved from Houston, Texas, to Kentucky, last year, and, unfortunately, used LIBERTY INTERNATIONAL, it was a NIGHTMARE from start to finish, these people call themselves Professional Movers, when in fact, they are far from it, everything they shipped, was either, broken, chipped, scratched, or, lost completely, they gave us a low quote to obtain the business, then, we ended paying double what they had quoted. They are never off the phone when they want your business, but, try and contact them when anything goes wrong, not a chance, they are now with-​holding our insurance claims check until we sign a form to say we will remove all our comments from the Internet, no way, people should be made aware of these people and steer clear of them .
Dorise KY.

I really wanted to give them the benefit of the doubt, but now, 4 months post move, I simply can not. This was our first time paying a moving company, as our move was from North Seattle to south of Chicago, and while they were extremely quick to respond while getting us to sign the contract, that’s where it stopped.
Several phone calls and emails with Patrick in the planning phase, my first clue should have been they wouldn’t, or couldn’t, do any sort of planning based on size, it’s basically a web form that you yourself fill out and that’s what the quote is based on (think you can accurately define the qty of boxes needed months prior to your move? me neither).
I was told it would be 2 – 3 weeks to transport, so I scheduled an early pick up and lived on an air mattress with hopes that my house would be to the destination near it’s expected date.
As a prior reviewer Fernando has already stated, they are simply brokers, an unmarked truck showed up a day later than the appointment to pick up our goods, with almost no helpful information except the warning to count items as they left to make sure we didn’t miss anything.
Once the wheels were in motion, I had more and more trouble getting someone on the phone, it became leaving voice mails for later returned calls, and finally was told to call the main number and a generic dispatcher would help me find my items.
Fast forward to our move, by now it’s been 3 weeks since pick up, we made it cross country and when I called to check on our house which was due in 2 days, and I was told that it hadn’t been put on a trailer yet and was still in Washington state.
When it arrived, it was 2 weeks late, and in the middle of the trailer, so the unload took several hours as the driver had to unload another families possessions to get to our stuff. Oh, and it was 1 long haul truck driver, and 1 temp employee that they picked up locally, so my wife and I were out there helping unload.
The major damages:
Plastic File cabinet, destroyed.
Wood furniture, banged up, chipped, and corners wore down (Yes, the movers packed & wrapped these).
Full size adult bike, missing.
And since our house was weeks late, we bought a new floor lamp, which the movers broke while moving our stuff in.
Oh, and they accept cash only for delivery, which was not ever specified, so on a Sunday morning we had to run to several banks to get cash as our Bank Money Order that was specified at booking & pick up, was not acceptable to get my house unloaded.
I will admit this part, in regards to insurance, I can say is my fault due to ignorance or innocence, but since I told Patrick, my buddy at the company, I had never moved before, I find it shady that he couldn’t help me out here. Their insurance (and all movers maybe), pays 60 cents per pound, meaning, for a file cabinet and floor lamp broken, and magically missing bike, their insurance wants to pay me less than the cost of the lamp shade that they broke ($ 39). The lamp was more than that, as was the file cabinet and bike.
If I take their settlement, I can’t post any negative reviews, so I’m now sharing my experience to give everyone a heads up, and maybe help out my fellow mover. Seattle is a big area, I suggest you shop around, a lot of these reviews didn’t exist in March of 2014 when we were shopping.
Final note, they «recommended» Regal Auto Transport to take my car, they too get 1 star, I recommend you find a different company if you value your vehicle.

Liberty Relocation has STOLEN our furniture. We have paid them and they are not responding. They picked up our things on August 8^th and we still have no response. This week we will be filing a police report for theft. If anyone would like to be part of a lawsuit along with us, please message me.

Moving is complicated, but with these guys is the worst nightmare. Awful and stressful experience. Facts: we moved from Seattle to Houston.
— They are not a moving company. They are brokers that subcontract every step of the process.
— Bobby (the sales guy) didn’t even come to make the inventory and estimation.
— Bobby promised a fixed price with no surprises. Bobby did a great follow up and pressure to close the deal. They were my cheapest choice.
— After closing the deal Bobby disappeared for ever. One time I caught him on his cell phone and he said that everything should be through the call center.
— On the moving day, they didn’t show up. After 20 calls to their call center (leaving messages because nobody answered ever!) somebody called saying that they would come next day at 8:00am.
— Next day they came at 12:00pm. First they ask for the money, then they requested to sign a bunch of papers and after that they took 8 hours to load the truck.
— My estimation stated that my stuff was to be delivered on July 7^th in Houston. I made my trip arrangements according to that. On July 7^th I called and called and got response next day saying that my stuff was still in Seattle!!!
— They said that they will start loading the truck on the 9^th of July.
— Delivery date was on July 15. The driver came with 3 guys that lifted at the home depo parking lot.
— Broken furniture, broken glasess, and bad attitude to assemble my stuff.
Seriously, I DO NOT RECOMMEND LIBERTY RELOCATION.

I signed up with this company to handle my move from San Francisco to Tennessee in April 2013. My belongings never showed up at my house. Miraculously, the DOT located my (and others’ belongings) in New Jersey, but I didn’t get my belongings until March 2014, eleven months after Liberty picked them up. For those eleven months I lived in an empty house with a few basic items that I was forced to buy to replace the things that had disappeared. When I retrieved my stuff from New Jersey, it was at my own expense, including travel and labor costs, and unfortunately about 40% of my stuff was missing or destroyed. About 80% of my stuff had black mold growing on it.
I’ve had to spend many thousands of dollars to replace my items and to retrieve my stuff from Jersey eleven months after Liberty picked it up from me in California. In addition, I paid Liberty $ 3,000 up front when I hired them. I never received an apology or refund from them. I attempted to contact them many times, but nobody returns any phone calls. Nicole did contact me one time after I previously filed a BBB complaint last fall, but presumably she did in effort for me to rescind my complaint. She was successful in her goal, as I did remove my complaint at the time. I did so in response to her guarantee that they would refund me my costs for the move and replacement items. I emailed Nicole an itemized PDF with receipts and never heard back. I called her a few times but her voicemail box was «full» and not accepting new voicemails. Sadly, my contact with her was that one sole time in which they promised to work with me. I can only presume they never had any intention to refund the money like they said they would.
I came to find, months after the fact, that Liberty had not in fact handled my move at all. I was shocked to learn they had brokered me out to a moving company called Virgin Van Lines, owned and operated by a man named Danny Shoval. The reason this was so surprising is because, when I booked Liberty for my move, I was told by a salesperson named Kevin (first name only) that Liberty was not a broker and handled all their moves themselves. Kevin explained this was their business practice and ensured my stuff would be in good hands. I even have a copy of an email asserting «We are not brokers!» in red bold font (which I’m planning to use in court for evidence — more on that in a second). So you can imagine it was quite ironic to find they did just the opposite of that.
The man they brokered me to (Danny Shoval) is an infamous criminal as per a Google search of his name. He has opened and had shut down three moving companies for various criminal activity over the years. How he is not in jail baffles me. I feel violated that I never gave consent for Liberty to use him. Had I known Virgin Van Lines would be handling my move, I would not have given consent. A simple Google search turns up more than anyone can stomach on that business.
Here’s the kicker: because Liberty Relocation brokered me out, they violated a federal law punishable by a fine up to $ 25,000, according to the Dept of Transportation’s Ted Kushner and Lawrence Hawthorne (which whom I’ve communicated). This underscores the severity of their actions. In addition, they’ve committed «gross negligence and mishandling» of my belongings. As I mentioned above, my stuff was in horrible condition — broken, smashed, and rotting with black mold (with lots of big furniture items missing entirely) once I located my bundle in Jersey City.
I am pursuing civil litigation in the very near future, as I have retained a lawyer who is confident I am in the right, on many various accounts. Unfortunately, we mailed a demand letter to Liberty Relocation in April 2014 in hopes of settling without the need for court. The demand letter went ignored, just as phone calls and emails have gone ignored. So we have no choice but to file in court. If Liberty Relocation would like to contact me to reimburse me the more than $ 10,000 I am owed for all my expenses caused by their negligence, mishandling, and other crimes, I would be happy to communicate with them. However, I am doubtful at this point that any verbal guarantees made by them will be followed through on. Until I see the money, it’s all just empty words. It’s these very types of gross crimes that are the reason we have courts and judges.

BEWARE! THEY WENT THROUGH MY BOXES, STOLE MY CHECKS AND COMMITTED FELONY IDENTITY THEFT AND GRAND LARCENY BY CASHING A CHECK FOR $ 750!!! I HAVE A POLICE REPORT NOW FILED! And that’s just part of the awful experience I have had with them…
I should first start out by saying that this company has continued to state they are BBB rated A, when in fact they are not even accredited. They have stated this in messages left for me and it even stated it on their website until recently. I made an initial agreement with Liberty Relocation for a set amount of items. When they came and packed and moved my items they increased the amount I owed by over $ 1,000. They then told me that I needed to sign that they picked up my items but I could discuss price at a later date. They lied as I had now signed a new contract without them telling me. I tried multiple times to contact management, and they never called me back. The day before my things were to be delivered I desperately tried to contact someone to speak to about this, but again all the management was gone for the day and they could not help me. On the day of my move they were supposed to be here at 9 am and I explained that I had a job interview in the afternoon at 2 pm and that they needed to be here before then. They agreed. On the day of the delivery I did not hear from them. I finally called at 10:30 and they stated they would not be there until; after 12. I explained I had a job interview and could not have them deliver then but they stated they had to and I had no choice. When my items finally arrived all of the furniture they packed was damaged or was missing parts. Every single box was completely mangled. This was enough of a disaster. However, what is the most disturbing is that this moving company opened and went through my boxes, found a box of checks buried in my kitchen supplies, stole 2 checks and wrote one out for $ 750 and cashed it. The check number was directly linked to the checks that I had packed. The check was cashed a week before my items were delivered. Liberty Relocation was in possession of my items for 2 weeks before the check was cashed and for a week following. They were the only ones who had access to this box and my checks. I notified my bank and a police report was filed. I have attempted to contact Liberty Relocation about this, but have continued to not get any calls back. I have attempted to contact Bobby who was the salesman I originally spoke with who organized my move. He originally told me he would have the owner call me back within a few moments and to stay by my phone. He never called. I have tried multiple times to contact Bobby via phone and text, but he continues to not respond. I have tried calling customer service but all they tell me is that someone will call me back later in the day. This happens daily and I have never had anyone call me back.

If you do not think that this company is a fraud, see this link: