Lexus of Bellevue

I got my CT200h sport 10 Jan 2016, I just love my new Lexus, Our salesman Andy can speak Chinese & Cantonese that was awesome. My mother language is Cantonese :).
We explored different options and he worked with me to get the car that I like. Buying a car can be very overwhelming & stressful too, Andy was not pushy at all.

This used to be a great dealership. Now it is the worst. They will give you the old-​style hard sell when you are shopping («what can I do to get you to buy a car today?») and many levels of bait/​switch. The verbal quote will not match the written agreement. etc. etc.
This is their idea of customer retention policy — When I returned my last car here (my third and last) I brought the 2^nd fob key back 2 days late. About 5 months later I was contacted by a collections company that told me I had an outstanding debt. Apparently, if you don’t produce both keys at drop-​off Lexus financial will fine you over $ 400. Even if they get the key back — in my case just 2 days late and my car was still on the lot. They never sent an invoice — not even one — before they sent me to collections. And the sales people still call my house — trying to get me to buy another Lexus

Went to Lexus of Bellevue and bought a car on Saturday. Cash Thomas was our sales guy. He was a fun «no pressure» guy. His team were completely professional. It was a great car buying experience.

A complete rip off. $ 116 for labor to perform an oil change? Seriously? Is this to pay for the pastries and coffee/​tea they provided? I would prefer a realistic price than $ 116 for labor on an oil change!!!

Just purchased a car here and it was a very good experience, one of the best dealerships I’ve ever dealt with. Everyone was extremely friendly, both Michelle and Ran went above and beyond to make sure I was taken care of. The car I bought had some minor cosmetic issues and they made sure to replace and fix it up better than new, they also were reasonable to talk to and weren’t too pushy which I appreciated. I definitely recommend this dealership and they also have a nice waiting area with food/​beverages.

For most people, shopping for a car is sort of like going to the dentist. You spend a painful amount of time figuring out what you want to do (or get). When you finally decide on something, you spend weeks (or months) of dread leading up to the day you go to the dentist, just to spend a few hours in a chair… in agony.
That’s how I envisioned my car purchase experience when we went to buy a Lexus GS 350 a few weeks ago. Fortunately for us, that was nothing like what actually experienced at your Lexus of Bellevue dealership with Ken.
We met with Ken in the afternoon, he took us for a short test drive, answered numerous questions from me, my wife, and even from our 8 yr old daughter. Pretty standard stuff. Normally the sales negotiation process is drawn out and painful. Ours was nothing like that. Your phenomenal facilities had everything a family could ask for — luxurious furnishings, super courteous staff, distractions (TV, wifi, drinks, cookies) for kids and adults to make the hours go by easier. When we finally got to sales negotiations, we didn’t get the price we wanted. However Ken got the used car manager to make up for it on our trade in. Was it perfect? No. Was it good enough? Absolutely. Most importantly, throughout the process Ken didn’t waste our time with typical car salesmanship tactics. Our time is important, especially when little kid is in tow.
The car had just come back in on lease, and so the service department still had to repaint the bumper. I asked «while they’re re-​painting the bumper, can they just fill the license plate drill holes and paint those over as well?» The service guys grumbled, but Ken said «that’s what the customer wants» and they got it done. There was a blemish on the — I asked if they could fix that before applying the chip protector? «I’ll make sure they take care of it» Ken says. Time and time again, he showed exemplary customer service. My wife has worked for Nordstrom corporate for +13 years and we know great customer service. The car purchase and auto service at your Lexus of Bellevue dealership was simply a great customer experience. Instead of going to the dentist, your staff made it feel more like a day at the spa.
Of course it will never be as nice as going to a real spa, but going to Lexus of Bellevue sets the bar as dealerships go in my book.

I was highly interested in the RC F sport, so my mother and I stopped by the Lexus of Bellevue in Seattle. We were very pleased by the professional and friendly service. Sanna Nour was especially helpful and patient with us. She explained all features of the RC F sport and prices, and she was so friendly! Thank you for the exceptional service!

I have 2015 RX 350 Lexus. I recently came here because a rock had damaged my automatic sensor. The dealership examined the issue and told me that this is a manufacturing issue. The manufacturing department worked with the local mechanics to repair the issue. I was given a loaner while I waited for the repair. When I could not make it back to return the vehicle on Christmas Eve, the dealership let me return the car on Dec 26. I am grateful for them helping me repair my car and providing me with a loaner. I would recommend working out any issue with this receptive staff.

I stopped by this location just to get some info on my future Lexus IS 200T. Since I was on a business trip I had no intention of buying and I made that clear to the young lady, Sanna, who still decided to give me her time. She took me on a tour to display the different options/​packages available and easily handled every question I had. Thank you so much for your help Sanna!

We were interested in learning more about Lexus SUVs and Sanna one of their specialists was very helpful in answering all our questions and letting us know details and packages for each car. She was patient with us and let us take our time looking and test driving each car even though we weren’t looking to immediately purchase. I really enjoyed my experience here and it made car shopping a whole lot easier and more pleasant.

My wife and I really enjoyed speaking with Sanna about the different SUV options Lexus has to offer. Although we decided to go with a different car, she was a delight to speak to you and really took her time to walk us through our many options/​packages.

This review is for Sanna Nour!
First off I want to mention how amazing of a person Sanna is. She was probably the coolest person I have ever met at a car dealership. Just want to mention that she was not once ever pushy, she literally was so outgoing, and a complete sweetheart.
Second, before stepping into this dealership I was hesitate about Lexus. Being someone who is obsessed with BMWs and Audis, I was not sure about owning a Japanese car. So I would say I was completely unfamiliar with the whole Lexus brand. Sanna did an excellent job teaching me about the numerous models they have and all the millions of different packages Lexus’s offer. I first have to say that wow, Lexus’s are beautiful, they design beats all competitors in my opinion and you get more for your money when it comes to German cars.
Third, when I finally decided to pursue an IS, she did an amazing job explaining all the many features the IS has to offer. We did multiple test drives to determine if I wanted a 200,250, or 350. She was super patient with me since I am literally the most indecisive person. I couldn’t decide if I wanted to pay more for the extra horsepower or not, but she did an amazing side by side comparison.
Overall, I had an amazing time with Sanna and Lexus of Bellevue so I would recommend for anyone in the market for a luxury vehicle. Sanna was so amazing I now consider her a good friend of mine and I trust her immensely.

Inquired about a car i saw online. Trent replied and told me the car is still available. I called later in the afternoon and asked him again if the car is still available and if so, i wanted to check it out. He told me the car is still available and to come on in. I drove from startle to bellevue in the middle of rush hour. When i got there, first, no one greeted me even though there were at least 3 sales rep standing around not helping anyone. Went in to the showroom and asked for Trent. When Trent came out, he told me they just sold the car i was interested in. Really? 30 minutes between the time i talked to you and the time i arrived you sold the car? Thanks for wasting my time.

Money hungry dishonest people work here, both in sales and service depts.
My family have been loyal Lexus car owners for years but this Bellevue location ruined it for us.
1. Every time we had the car serviced, something needed to be «fixed»
2. Last straw was when we wanted to trade our now «very well maintained» car and found out that it was only worth $ 2,500 BUT because our car still had all these «problems» so they needed to deduct $ 3,000. This means if we wanted to trade the car in, we had to pay these crooks an add’l $ 500?! WTF.
Now we are proud Mercedes owners. The Bellevue dealership took our car for $ 2,500 and we get free car washes for life.
Bellevue crooks who are trying to pay your minions, don’t you know that loyal customers are worth more money than short-​term gains? Any intro to business: marketing course will tell you this. Maybe you should crunch those numbers you are so good at and find out for yourself.

We had a wonderful experience at the Lexus of Bellevue while shopping for a new NX300h. Their Sales Director, Chris Sanders, went above and beyond to ensure we had a great experience, and we really appreciate his efforts. We came in and test drove a couple of SUVs with Ken at first. Talk about experience, he sold the very first Lexus in the state of WA! A couple of weeks later, we closed everything with Pat. We also loved that they had a delivery specialist (Sina — lovely lady) showed us the ins and outs of our brand new super awesome SUV! Great experience overall… thanks guys! We’ll be back.
This place gets very busy on weekends, so if you can, go over there on a weekday/​night.

The pre owned manager Andrew Tim went above and beyond. He kept following up for weeks after I purchased my car from them to confirm everything worked out how I expected. It felt like their purpose isn’t mainly make money off people but actually build relationships and help people find what they need. Andrew, I can’t thank you enough for for my new car, for having my bumper painted, and for sending a specialist to my work (weeks after the purchase) to fix the backup camera.
Lexus of Bellevue will definitely be my go to place for any future car inquiries–
Thank you everyone,
Mo

Had a great experience here at their service center! I needed my plates to get swapped by a power drill since the nail had rusted so much it couldn’t come out with a normal screwdriver. I had tried at 2 other places and the screwdriver method just didn’t do it.
I drove in around 9:30am on a weekday and once I told the attendant my problem, he took it upon himself to fix it and told me I could wait inside where there was free coffee and muffins. After enjoying myself in the nice waiting area for about 10 minutes, he was back and it was all done!
I had been told that my problem might take hours and would cost ~$ 90, but he fixed it in no time at all and charged me way below the rate I had heard. Great service and it totally made my morning!

I just bought a used Lexus from Lexus of Bellevue and I couldn’t have had a better experience. Our salesman Jeff Lewis was awesome. We explored different options and he worked with me to get me the car that I wanted. Although the car buying experience can be very overwhelming and stressful, Jeff wasn’t pushy at all. He went above and beyond for me, and I am so glad I got the chance to do business with him. I am also really impressed with the gentlemen that washed and detailed my new car before I left the lot. They were very respectful and friendly and did an amazing job. The whole process exceeded my expectations and I will definitely be back in the future.
Update– since purchasing my is250, both of my headlights went out. Lexus of Bellevue replaced them at no charge to me. Special shoutout again to Jeff Lewis for setting up those service appointments for me and making sure things went smoothly. I have nothing but good things to say about Lexus of Bellevue and their customer service.

Alright man, from another sales guy to a floor full of sales guys. I understand you see a lot of international clients, possibly miss informed students coming to pick up a car here with Bellevue College and all being so near, but for the love of God, let’s practice some professionalism and sales 101.
Rule # 1. Don’t talk to your prospective clients like they don’t know their craft. Ran Duan, you’ve been a rep for 2 months. I know more than your average client, you don’t need to try to do math on a piece of paper on why the lease price is so high. It’s BS and the world knows that you’ve got to negotiate. Also don’t waste our time when we say we just want to test drive to make sure she likes it. And no the RCF did not beat both the C63amgs AND the M4 recently, anywhere. Don’t lie.
Rule #2. Be professional and customer comes first. When you pull up a car for us to drive, let us drive the same thing. Don’t force us to listen to you explain the shitty features we don’t care about it. Overselling is how you lose deals. It’s cold out side. Let us in the car to and make use of those seat warmers and heaters that come standard. Especially crazy that I asked you if we can just go in and you said you wanted to explain the design… Come on man.
Rule #3. Show some respect. Dude, don’t ask me if my credit is good and joke like I need good credit to get a IS250. My credit is better than yours and I make good money. If you are truly a sales guy, while you wait for papers to print in the back, flip open LinkedIn and check out your prospects profile. Clearly I’m not a random pushover just because I came into Lexus dressed in Lululemon.
Rule #4. Bringing your manager into the discussion is for airport and deal closure. You’ve lost the deal so early and you’ve wasted our time not even telling us you are trying to bring out the manager. Seriously man!
Final Rule. Don’t call your prospects 2x a day. You don’t work for
this is not an optimized inside sales org. You sell cars. Build rapport.
You’ve forced me to write this review. Judging by how this shop operates I highly doubt a representative will respond. FYI, I once left a rough review for Mercedes Fremont in California. They responded within the day. That’s called service. Had me going back the next week.

These people are fraud. They will make you sit for hours by luring you with low numbers but when u try to get down to close the deal, their sales team will tel u higher numbers.
I was surprised when I went for a ct 200h. Salesman told me for $ 400 /​month zero down for the fully loaded model. He told me to take test drive and he will work and get numbers down to $ 350. When I sat down to deal, they gave me an offer with $ 480/​month with $ 1000 down payment.