Kappes Miller Condominium Management & Services

As a condo owner and board member of 5 years with Kappes Miller, I am impressed at their attention to detail, management rigor and their response time resolving issues. It was a pleasure working with Walter Berninger at KM. They are highly recommended relative to our original company, CW.
Some of the issues that KM navigated us through:
–water leaks
–security issues
–delinquent HOA payments
–developer warranty issues
–earthquake insurance quotes and guidance
I know I speak for my fellow current and past board members and residents when we say Kappes Miller has been great and will continue to uphold the highest standard of service.

Hi, I am an out of state owner and have owned several condominiums that Kappes Miller manages. I have also been on the Board of one of my condominium association (their accounting is fantastic). Kappes Miller has been very good overall, not perfect, but what company is. I know that most people that give a one-​star review typically have an issue they created themselves and are just mad that Kappes Miller or the Association would not make an exception for their own mistake or problem. I know this, being on the Board, as I have dealt with these homeowners many times. People even say, «If you don’t do what I say, I’ll give you a bad online review». I’m not sure the exact number of Associations that Kappes Miller manages, I heard it was over 200, but to only have 4 or 5 bad online reviews for 1000s of units over decades seems to me to be pretty good. Thank you for reading.

I have owner my condo for 10 years and having this management company has been awful. They do not respond to calls or emails. I was trying to sort out when a special assessment was starting so I didn’t miss a payment and no one ever got back to me. I’ve tried to get my account ledger and it took 4 months to get and it was a mess. It seems like they try to find things wrong with your building. I have had 2 years without a special assessment, that’t it. All in all not good.

Worst Overpriced management services you’ll ever find here on the Eastside. Do me a favorite — STAY AWAY FROM THEM! Many more reputable management companies out there that will provide 100% better customer service with lower cost!

HORRIBLE! We’ve been with them for 10 years since we are part of condo/​townhouse. The reason why we stayed that long with them was HOPING that they would improve, but DO NOT make the same mistake as us!!! They jack up Management Fee EVERY SINGLE YEAR — 4% A YEAR!!! That’s ridiculous based on the level of customer service they have been providing. Whenever you heard/​see «KAPPES MILLER», my strong advise is to STAY AWAY!!! There are plenty of reputable HOA associations out there to avoid any pain you will have down the road with Kappes Miller. They want your MONEY!!! Stay Away from them!!!

The condo I have been renting for the past 3 years is managed by Kappes and Miller. The price they set for rent there was very reasonable given the current market pricing. I have appreciated working with Mark Holmes when I had any question or concerns. Mark has been very professional and guinuinely a nice guy who took care of any repairs or concerns promptly when asked.

They are horrible! I am a Realtor and own a condo in downtown Bellevue, WA and KM downtown Bellevue office is non-​responsive. I have left about 12 messages with no return calls. When I finally reached my property manager live one day, I said I was very displeased with his follow-​up and his response was, «I’m sorry you feel that way.» Terrible service! DO NOT USE.

Terrible customer service. Emails are ignored. Phone calls are not returned. The management of HOA dues is terrible. Accounts are billed more than once for a single month’s HOA. Our special assessment was handled by the equivalent of an incompetent monkey. We were informed of a bill due date, but did not receive an invoice of how much each unit owed until a week before the due date. This was a bill was for thousands of dollars! No notice until a week before the due date.
I’m very disappointed with this company. I would not recommend their services. I will vote in the fall to end their contract at the annual HOA meeting.

If I could give them NO STARS I would. I live in a Condo in Bothell, we got new tenants above us, and they have been NON STOP loud! Its sounds sometimes like they are killing something up there. I have over 15 videos now of how loud they are, and have sent over 2 dozen emails to Kappes Miller, and they have done NOTHING! I talked to the owner that is on the Third floor and she too has sent numerous emails complaining about the neighbors being so loud non-​stop. The King County Police are not willing to come out to file another police report against these neighbors, and since I live in unincorp. King county Bothell Police can’t do anything either. These new tenants aren’t even the actual owners they are renting the unit. I have never dealt with such an unprofessional company in my life. They do not return emails, or phone calls. I’m surprised that Melissa H even got any reply back. We are still waiting. The onsite resident is the same way, I have yet to actually meet him/​her in person, I don’t think they exist.

I live in a condo in Bothell, Wa and our complex is managed by Kappas Miller. I would not recommend them to anyone. E-​mails go unanswered for days upon end, phone calls are not returned. .. even when there is a leak involved!!! It took over a week for Kappas Miller to return my phone calls and by that time, much more damage had taken place costing the HOA thousands more dollars.
When work is to be done, Kappas Miller does not follow up and check with the residents to insure the work was done and done in a professional manner by their contractors and concerns about said work go unheard.
The staff at Kappas Miller are rude and difficult to work with. Our assigned manager is often times referred to as «useless» by residents.
I feel like I am on a soap box here, and maybe I am, but since we switched to Kappas Miller the overall condition of our buildings has deteriorated greatly while dues have done nothing but go up more than doubling in the past six years.
This review comes after several different, unrelated dealings with this company.
There have to be better management companies out there. .. don’t end your search here with Kappas Miller.

My condo unit is managed by Kappes Miller. I don’t know a whole lot about what makes a good condo manager, but I did an emergency page at 9pm on a Saturday night recently (leak from upstairs unit) and someone called me back in 15 minutes. The guy who does the budget presentations (bruce? brice?) seems approachable and friendly. No complaints here.

I live in a condo and our HOA is managed via Kappes Miller. It is really hard to get anyone to respond to an email to assist with something. When they do respond it isn’t always resolved. I don’t recommend them.