Jack In The Box

I have never got the correct order at this location and the late night staff is pushy and rude. Burgers are dry and overcooked — never made to the specifications of the order. Any time I get an «ultimate» something they always make some other ultimate item (burrito, cheeseburger, breakfast sandwich all start with ultimate). But, it’s not that hard people. The last time I got a sourdough jack it was made without cheese or sauce, just burnt meat and bread! I have gone there several times just because it’s the only jack in the box in the area and I sometimes crave it but usually regret going there. I don’t know if I’ll be going back — it’s just terrible. You can tell the staff here could care less if they do a good job or make decent food.

Slow service, employees don’t know half the menu, they’re constantly out of something, and they’ve gotten my order wrong on multiple occasions (like ordering a chicken sandwich and getting a burger). Awful, awful location, I’ll never go back to this one. The one on 148^th is miles better. If I could give zero stars I would.

I literally had an employee roll her eyes at me after I handed her my money (because with her accent I couldn’t understand the word «curly» and had to ask her to repeat it). I asked her for my money back and said «did you just roll your eyes at me!?! Give me my money back and cancel my order. And you should let your manager know that you rolled your eyes at a would be patron». #goodjob #clientsfirst #attacotimeasitypethis

Worst Jack in the Box I’ve ever been to. Restroom had no towels, bad lock on the door. Tables and dining are dirty. No lids or napkins. Not much of a fan of Jack any more!

Came here after a busy night in Seattle then Lucky Strike! haha Arrived right before the crowds since this spot is 24 hour! There were only two people working, and I told them to look alive for the late night party people that are def coming in soon. He seemed pretty after bc he was getting pretty bored from the slow business. Right after my friend and I ordered, about 4 – 5 other parties walk in! I’m glad I came before all that! I felt bad for the two workers, but they ended up managing pretty well. Buuuut they did get our order mixed up with this crazy but funny group who came in right after us. I ordered two Jacks with cheese and the latter dude ordered two Jacks withOUT cheese… guess what happened? Yup, I paid for his cheese! I guess it’s ok, he saved me from the calories and I gave him the calories he needed more! He was so funny though, he (the patron) provided us entertainment as we waited for our food. This place is a fast food joint, expect it to give fast food joint service. At least the guy working the front was really nice and had a good attitude!

I don’t even know how people can mess up a simple order. I wonder how a Bacon, Egg, and cheese biscuit turns into a Bacon Ult cheeseburger? It wasn’t busy. I said everything fluently and even said the number. My size on the curly fries was wrong and even over cooked. I’m so disappointed. I didn’t even look until I was home (my fault) and was to far to go back.
On the plus side, makes me not want to do fast food anymore.

Last night at 9pm my headlights put light on this filthy restaurant’s dumpster. More than 30 of the biggest, fattest rats swarmed out and into the dirt hill to the south. I have notified King County Health at 206 477 8050 about this situation.
Clearly the restaurant doesn’t care because this has been reported before and nothing is done. The trash area is sickening. Clean up your act Jack in the Box. I hope the city shuts you down forever. I will capture a photo tonight of this swarm

I just saw a big fat «rat» walking away from the Jack in the Box building towards the back alley in a rain… This is so sick! I am never going back to this fast food again.

its hit and miss depending on who is working. cant really go wrong with the tacos. they made a mistake on my order and fixed it right away

Staff is great, but it’s still jack in the box. As far as fast food is concerned, this place is amazing due to their staff

In any business, perception is reality. This is especially true in the hospitality industry. Today I witnessed two employees at this restaurant having a conversation in Spanish. A customer then told them that «some of us know Spanish and you should be careful of what you say». The customer then left the restaurant obviously upset. My perception is that the conversation was a negative one about that customer. The reality? You decide but I won’t be going back to this restaurant again.

I enjoyed reading each and everyone’s feedback for this location and you know what guys? It’s Jack In The Box. It’s fast food. It’s greasy. And, unlike many, it has no drive thru.
Contrary to the popular feedback, customer service was great and the wait for my food was nothing less than your average. A whopping 3 minutes.
Perhaps it isn’t so much the employees that are «terrible», but rather the clientele. Because to be perfectly honest, the character you project through your reviews are no less then terrible itself. Let’s be fair, why would anyone feel so inclined to be of great service to someone who repeatedly comes to this location, and is unhappy. Every. Freaking. Time?
No one is forcing you to return, right? And no one is asking you to return either.
If this location has been a negative experience time after time, then move on. If you love their food so much, well, what can I say? Love isn’t perfect :)

It’s the worst Jack I’ve ever been to and that is fucking saying something. Seriously, quality is terrible. There’s mysteriously no drive thru. It takes forever to get your food. I’ve lived nearby for a year now and wouldn’t recommend my worst enemy to eat at this location.

The dr pepper tastes like diet on both.
They need more sauce on butterly jack and garlic as well. It tastes dry. It ruined the experience with my brother and I. We have a bad day now. We haven’t seen each other for a year because we love far. People should care more about their job that they love so much. But the cashier did a great job. He is Caucasian and he has curly hair and earrings works Saturdays at 10:30am says my brother.

I live unfortunately close to this Jack in the Box, and find myself eating there more often than I would like for the convenience. They’ve finally put an end to that with their consistently decreasing quality.
The service here is abysmal. The majority of the employees are disinterested at best, some even seem hostile when taking your order. I don’t think they’re paying attention most of the time.
The food is just as bad — whoever is slopping the garbage together in the back obviously doesn’t care about what they’re doing. I constantly get burgers that are so poorly put together that they’re physically challenging to eat.
This restaurant is also perennially filthy. On my last visit, there was a mess of crumbs and french fries under a table — instead of taking the 8 seconds to sweep it up, they put a wet floor sign over it!
Fast food in this state is pretty mediocre in general compared to other places, and this location is one of the worst. I will not be back. Save yourself the trouble and find somewhere else to eat.

For being located in Bellevue its not the best but at least you know the foods always consistent

If I could give this place no stars, I would. They consistently charge more than the posted price. Today I bought a turkey bacon cheddar grilled sandwich combo, which is posted on the board as $ 6.69 for the combo. She charged me $ 7.48 plus tax. When I asked her about the discrepancy, she replied, «Oh, they must have changed the price.» That’s it. No offer to correct it, nothing.
Isn’t it illegal for businesses to charge more than they post? Aren’t they REQUIRED by law to honor the posted price? This Jack in the Box is ripping thousands of people a week off! That’s to the tune of thousands of dollars. How is it still open?
I was going to post photos of the board with the posted price and my receipt to show the discrepancy, but Unilocal changed something since the newest update to the iPhone app and I can no longer post a photo from my camera roll, but must take one to post it. Boo. You’ll just have to take my word for it, or check it out yourself.

I spoke with a corporate representative. I received an apology. He wanted to send me a couple free combo coupons. I’m really not interested. I just want the store to fix the issues. I told him about all of the negative Unilocal reviews. He said that Unilocal is not representative of the public! What? Are you kidding me!!! Our conversation was over. No more Jack in the Box for me!

It is a Jack in the Box. I know what to expect. Mediocrity. Not so fast fast food. Jaded service even. I don’t expect MUCH, but I do expect my order to be right. I’ve worked fast food in the day. It isn’t hard to do. Especially when you are never that busy.
I’ve stopped by here more than I should –it’s a quick easy pit stop after dropping the animals off at the Vet and CW likes his shitty 2 for $ 1 tacos here. The last time we’ve gone though… is seriously the last time.
I order a sourdough jack. Plain. Just the cheese, bun and meat please. I’m boring, so what? I abhor ketchup, am picky about my tomatoes, and JitB mayo is gross. Simple enough. We wait an obnoxiously long time, get our bag of to-​go food and head out. First thing I notice? my soda is flat. Yay orange colored fizzy water. Whatever, I don’t need the soda anyway. Unwrap the burger and lo and behold. SWIMMING in ketchup. Absolutely covered. Someone forgot I wanted this plain. Someone also forgot to put the DAMNED CHEESE on my burger. Oh, and the bacon? I’m not sure it was cooked. Pale pink, cold, and floppy. Yeesh. My burger was completely inedible.
And this isn’t the first time with fuck ups at this location. My big cheeseburger with only one slice of cheese? Way to skimp. Forgotten sauces that we’ve paid extra for? No napkins given to you ever?
Never, ever again. If I break down and want crap fast food on the eastside i’ll hit up Wendy’s.

I wouldn’t eat here unless you’re starving
There’s something about a handful of JITB restaurants on the East-​Side — Unless you are Latin or a lady, you’re *barely* acknowledged and/​or tolerated.
All I want is my lunch, no grief. Stop being out of lite dressing, and make the food properly.