Honda Auto Center of Bellevue

Howie Te is great. We’ve been working with him for the past couple years and we couldn’t be happier. He got us into a new 2016 CR-​V and Civic. The new versions are sleek and have great upgrades. We will never get a car from anywhere else!

Nice, thoroughly professional.
I contacted them over email and one of their representatives Brittney Mccarther contacted me. She was a charm to work with and thoroughly professional in her approach. I even got pretty close to the deal I was looking for on the mail itself.
She never seemed pushy and was still very involved in the entire process. Also there were no surprises (I mean like u read about the dealers on the internet; all was good) when I showed up there to get the delivery. I got free in about an hour on a Sunday.
I really recommend to use Brittney Mccarther when you are buying at the Honda Bellevue.

My family has been loyal to Bellevue Honda for years and we have always had pleasant experiences. Over time, the staff has gotten to know us and provides excellent customer service.
Service /​maintenance is reliable and often complete within the estimated time. Every time I visit, I end up in the showroom just for fun (after getting a latte from their complementary deluxe coffee machine!) and I know I can do so without being pressured to buy a car. The salespeople greet visitors but let them browse freely after checking to see if they have any questions.
If interested in making a purchase, I would definitely recommend working with Howie Te. He is very knowledgeable about the various cars and is so easy to work with. Because he wants to ensure that you are happy with your purchase, he will offer his honest opinions whether good or bad. For example, when discussing add-​on features, he just pointed out the most essential ones instead of pushing us to buy more than we needed. Additionally, Howie has always been trustworthy — he recently kept us up to date with our order and thoroughly answered all of our questions.

Hi Brittney,
My husband and I want to thank you and Andrew for everything. Our son Kevin went in yesterday around 5 or so and worked with Andrew. Andrew was able to work with Kevin and get him into a purchase of a used car.
Kevin is happy with his car and that it was all in his name. We are much relieved that he has this car and purchased the warranty. We do not have to worry about him broken down somewhere.
Thank you.
Teresa

I had my car serviced here. Not only did they completely screw up parts of my car that were fine before the service, but they are very dishonest. I was told my car needed the steering fluid flushed and replaced, and that Honda recommends this on all vehicles. I did a quick google and found this is entirely 100% false. Honda of Bellevue told me I needed several silly things and they quoted service prices that are 2 times the prices I was quoted elsewhere for the same things.
Seriously, don’t go here. They will lie, give you the run-​around, and just be plain rude.

I purchased a pre-​owned Honda Odyssey in March from this dealership. While there were a couple of items that needed to be sorted out, I couldn’t have imagined getting any better customer service than I did with the salesperson, Brittney. Her experience and knowledge exceeded my expectation. She advocated on my behalf and never dropped the ball when it came to communication and all with such a positive demeanor. She is not there just to sell you a car, she wants to be sure its the right car, right price and if you have any questions or concerns, she will get you the answers and help to fix any issues that may arise. She has been involved in this industry for a long time, and her knowledge & dedication shine through.
I don’t buy a lot of cars, but when it’s time for another one, I would want to work with her again.
Thank you Brittney!

We had a horrible experience at Honda of Sumner and came to Honda of Bellevue to see the Sales man, Andrew Miller, that my husband had test drove the car with a few weeks back. Andrew went above and beyond to help us with the car we wanted and his customer service was the BEST I have ever experienced at any dealership, ever. We are now his customers for life.

Brittney has been in Bellevue Honda a while, me and my friends have been buying and leading cars from her several times, she is seriously the best saleswoman I met in US. Kind hearted, professional, think for you instead of only ripping you off like most of the salesperson.
Please go find her, you won’t regret.

I bought my new Honda Civic from this dealership. My buying experience is great and I highly recommend sales person Brittney. She guided us the whole process and answered every questions we asked patiently. The most important, she never pushed us, unlike the salesman from another big-​name dealer across the street.
I am surprised to see a lot of 1-​star ratings. Maybe it is from other departments. However, from my buying experience, Brittney is a great person to work with and worth a 5-​star rating.
I will do the updates when I get back to do the maintenance.

do not even waste your time. The service center is full of sharks, the customer service is the worst i have ever experienced, and that was when i was actually able to get ahold of someone on the phone… which usually took at least 10 minutes on hold.
Listen to this review, and every other bad review on their page. Save yourself the migraine and empty wallet.

Andrew is an Excellent sales person. He really helped my situation. the manager Tracy is also fantastic. Thanks guys!

Service dept is either incompetent or dishonest (or both) in my experience, and it appears from many others reviewing as well. Stay away. If you’re going to go to a Honda dealer for service, looks like Honda of Seattle has generally better reviews.

Terrible, almost negligent service. Took my car in for an oil change, a month later, the maintenance light is on again! Repeated calls and emails to the service dept only result in total silence, request for the same information by multiple people or being passed on to the next clueless employee.
It’s been two weeks of following up with them, no solution, you’d think they were writing up the bylaws to the world climate summit.
All I want them to do is tell me if they skipped doing an oil change at all (and refund my money), or offer to redo the service. It’s not rocket science!
This is not the first time they’ve messed up with their servicing of my cars either.
I’m filing a BBB complaint and taking my business to the local Firestone.
I don’t know how these guys stay in business!

I am very disappointed with my experience here. First, the car we saw online that we came to see was apparently «just sold» that afternoon. The salesman took us on a test drive of an automatic version of the car. He tried to sell us on that one but we were very clear that we wanted a manual. He also tried to sell us on a model that we had no interest in. In the end, we gave him a $ 500 check with the belief that we would be ordering a brand new, manual Honda Fit.
Our sales person, I believe it was Richard, only called us once to ask if we would be interested in a silver car of a completely different model. No. We want a Honda Fit. Another week of silence passed so I finally call him. Now, he wants to know if I would be interested in a silver Honda Fit instead if the red one I thought we were ordering. I asked him how soon we could get it. We are having a baby in July and need a car. «I’ll call you later today.» Nope! No call. I finally called back and it turns out he can’t get that car any sooner.
Finally, I’ve had enough and I ask my husband to speak with him. My husband does and finds out that we do not have a car ordered. Well, can we get on that? At this point, it’s been about a month since we went in. Oh, we can order the car but it’s going to be 6 months now. So what am I supposed to do with a newborn and no reliable transportation for 3 months? I am through with this dealership and salesman. I have no clue what my $ 500 was supposed to do for me and I will be requesting it back. I hope they don’t give me too much trouble with that but I’m not holding my breath.
Don’t even bother trying to buy a car here. You can’t get these guys to take your mony, even if you do all the work.

I bought a 2015 Honda Accord from this dealership and could not be happier with the process and the car itself but my poor rating isn’t about the car-​buying experience… it’s about the poor car service department and customer service. I took my car in for a diagnosis re: the rear tail-​light that were getting water in them (reminder, I bought this car new). They confirmed the issue and told me they would place an order for the parts and call me once they received them… no call after 3 weeks so I called Honda of ‘Kirkland’ to get the job done. They told me they called Honda of Bellevue for the diagnosis so I wouldn’t have to have this done again… Honda of ‘Bellevue’ had no record of the diagnosis or that I even came in. So disappointed and unhappy… would not recommend getting your car serviced at Honda of Bellevue. Poor customer service and bad experience overall.

Brent is THE man! I came into the dealership with not much time hoping to make a quick appointment. My ’97 accord had a finicky alarm system and Brent decided to step outside and test it out a bit! I guess Murphy’s law or he had the magic touch because it was gone! He also taught me how to replace a headlight bulb in a few seconds. He made it a great experience

First of all, if you’re looking for a car, and you have some time to find one, do your research and set your budget first.
I came to Honda of Bellevue a couple different times because they have a pretty vast used car inventory. I worked with Neal, who was absolutely wonderful. No pressure, very kind and wants to help you find what you’re looking for. If you come here, I recommend asking for Neal. Honda of Bellevue is known for being one of the best dealerships in the region. I appreciated their full disclosure on the condition of the cars with Carfax reports and the evidence of maintenance done when the car was received.
I already knew what I wanted and I had a budget I wasn’t willing to go over. Let me start by saying that although it took 3 months, I found exactly what I wanted, UNDER budget, at a very fair price. It happens… but it didn’t happen at Bellevue Honda.
The car I was really interested in was priced at least $ 3000 over KBB value. I refused to pay what they were asking and the car ended up sitting on their lot for an additional two months before they started dropping the price daily til it sold. If you go here, know what the car is worth before you go look at it…
I generally liked Honda of Bellevue, but do your research — and don’t cave! You’ll find a car and you don’t have to pay more than you’re willing to for one. :)

1Star is overrated!
Customer/​Service Department needs improvement.
Several months ago I needed to replace one side of roof rack. Was not sure what parts were needed, so I had parts guy come out, look at car and order what I needed.
Fast forward several months… took car in to have general service performed. The service report stated vehicle was road tested and battery tested good.
Fast forward… Two days later I detected loud wheel bearing sound and took in to have wheel bearing replaced (I had been hearing this noise for some time and finally decided it was a real issue) and have roof rack installed.
The common wheel bearing was out of stock, so had to keep car overnight. I also get call that they tested battery and found battery (the one testing «Good“bust a few days earlier) failed. Nothing about roof rack parts.
Then I get call after 5:30 pm on Next day simply saying my car is all ready to go.
I pick car up, no comments by service department or customer service on shortcomings of work.
However upon being presented w/​receipt by cashier I noticed note on invoice: missing roof rack part not provided/​not in stock/​not installed.
That is a fine way to let me know after having car long enough to order the part. Now I will probably be expected to go through the drill to order/​wait and take back in, hah!
My question to the owner: would you tolerate this level of service?

INCOMPETENT and DISHONEST and DISRESPECTFUL
Described my brake issues (shuddering) to the scheduler and told them it probably needs the rotors resurfaced. Went in at 7 AM and described same shuddering to service rep (Jon Washburn) and that it was worse when the car is loaded heavily and/​or when braking at higher speeds and it was 100% related to wheel rotation. Classic warped brake rotor.
The Washburn reported back that the rotors were fine and the technician had completed some other maintenance I had also requested (AWD issues). I asked if the tech had test driven the car. Washburn said, «yes, they always do» and that the tech didn’t notice any shuddering.
I asked and finally had to demand that the tech test drive my car again and check the brakes. Washburn calls back a couple hours later and says this time the tech noticed significant shudder and recommended resurfacing the rotors. No Duh. Unfortunately, my car had lost its spot in the service bay and wouldn’t be ready until 6 PM.
DISRESPECT — Washburn also sent me an e-​mail that started off with, «We understand that your knowledge of your vehicle and its necessary repairs is probably not on par with the understanding that your technician has.» No, I’m not a Honda certified mechanic but thank you very much for devaluing and belittling my observations which turned out to be correct and apparently missed by your highly trained technician.
When I finally got the car that night, Washburn said the tech felt that it was due to non-​OEM tires used on the car. The tech was covering his rear for not doing his job right the first time. Non-​OEM tires might change the ride of the car but not the braking smoothness and wouldn’t ever cause the brakes to shudder especially since they had less than 3,000 miles on the matched set of tires.
DISHONESTY — To top off the bad service, Washburn said that for my hassles he would «waive the $ 80 diagnostic fee» for the AWD issues. Really? Wow! That’s a bunch of whoo-​haw since diagnostic fees are ALWAYS waived when the repair is completed at the shop at time of diagnosis. The Washburn tried to placate me with something they wouldn’t have normally charged for anyway. Pretty low.
Full disclosure: Rep did take off 10% off the service bill as a «loyalty discount» since I purchased the car from Honda of Bellevue in 2008 and had done all my service with them. But the bill was still over $ 1,000 so they treated me like dirt and made a nice profit.
Now that my extended warranty is expired, I’m NEVER going back here for non-​warranty service.

This review is for the service department. I have an older Honda Civic that is part of the airbag recall. Just over a month ago I called the Kirkland dealership make an appointment to get the airbags replaced under the recall. I was told they’d need to order the parts, that it would take 2 – 3 weeks for the parts to arrive, and I would get a phone call to set up an appointment when the parts arrived.
Fast forward 4 weeks and still no phone call, so I called the Kirkland dealership today to see what was going on. They couldn’t find me in their system. So, I called the Bellevue dealership who is now ordering the parts for me (which will take another 2 – 3 weeks) and, after explaining to them what already happened, generously offered to provide me a rental car, free of charge, until the parts come in and my car is fixed. What a great way to guarantee they are going to take care of me.