Hidden Valley Smiles

This place sucks as hell. If there is a negative start rating I will give them negative five stars. Recent year we got wrong bills from them four times either a bill for rescheduling appointment (they cancelled our appointment, not us!) or a late bill (come on, if you have sent me a bill in time why would I be late??) I think you do this on purpose. very bad business practice. Doctor Peter, I am very disappointed with your service. Goodbye. I will not recommend this to anyone.

Well were do I begin… first very sorry its a long review… but a good one…
I want to talk about My experience with Dr Bill & Beth (the women behind the scenes) in particular
I started my relationship with them in the worst conditions I was in terrible pain and suffering. Due to my own fault of years and years of neglect.
After my first visit I felt like I was more than a patient. It sounds corny. but thats the way Dr bill and beth welcomed me into his office. Such a genuine concern for my well being.
I’ve continued to do all my dental work with them as well. everytime they were very detailed in regards to the process and options and different routes I could take to fit my financial means.
If I were to sum it up.
Dr Bill & Beth are hands down the most CARING, GENTLE, DETAILED and DEVOTED to the customer’s of any dentist in the great state of Washington…
Make the trip to see them. Call, walk, run, bunny hop there if u have to. You will leave wanting to hug them out of joy.
I DID TWICE!!!

I went in for the yearly check up. They suggested me to get a deep clean and other things like wisdom tooth removal and fillings. I opted to get my deep cleaning done and asked them to postpone the rest. Nevertheless they kept pushing me to opt for other items which I wasn’t interested. Deep cleaning went well. No issues there.
I’ve to agree with some reviewers! Getting help from «help desk» was always an issue. They were super interested in scheduling my next appointments but not so much when it came to answering my insurance/​billing related questions. I felt like they had no idea about how my insurance worked and kept sending claims to the insurance company. And here I’m, sitting in my house, receiving hundreds of letters about such claims and how they aren’t approving most of them. When asked, they told me not to bother about those letters and it was a regular thing and not to worry. I was also told that I don’t owe them anything but the letters keep coming with a balance. I really hope I don’t get charged due to their inability to claim money and hope that they don’t use the «estimate only» strategy later on.

Horrible front desk people. The one blonde girl that is currently working there was extreme rude and not friendly whatsoever. I asked her to explain some billing information to me and she was not helpful and gave a dirty look. Also in the past, the front desk person lied to me and said that my insurance was going to cover my cleaning but two weeks later, I get a bill of freaking $ 200. How would you feel if your told everything is covered under your insurance and then two weeks later, you get a bills in the mail that you can’t pay for? No good. I get that it’s not their job and it’s up to me and my insurance company but even when I asked them in advance about the estimate cost without insurance, with insurance because i can to plan ahead, they won’t even give that information. They insist that it’s free, trust me I get charge for something. I just feel like they are always lying to me but I kept on going back because of Dr.Wong. The worst part about all of this is I love Dr. Wong and now Im force to go elsewhere because i just cant trust anything anyone at the front deak tells me.

Dec/​2013 HIDDEN VALLEY HAS THE BEST STAFF EVER!
I was stressing because I needed to have a surgical extraction yesterday. The staff made this event… A NON-​EVENT!
— Katie and Carrie, at the front desk were very patient in answering my many phone calls and questions, went out of their way to get me some help on my anxiety and were very pleasant and professional.
There was an option to add bone during my extraction. So, Beth, the office manager made sure I was taken care of financially, and actually gave me a break on that portion of the bill!
— When I arrived, Azuza, the dental assistant could’ve been the dentist and I would never had known. She was VERY PROFESSIONAL, KNOWLEDGEABLE and ACCOMMODATING. She assured me that I was in good hands while making me feel extra special! My anxiety level went from an 8 to a 1 in no time!
Dr. Peter and Azuza, made this extraction unbelievably painless, quick and easy. They said, «That’s it, DONE!»
OMG! It must have been a 1 – 2 minute ordeal! I couldn’t believe how quick and easy it turned out to be!
You WILL notice that ALL of their staff makes going to the dentist a whole lot more comfortable and pleasant than any other dentists I’ve been too.
Thanks guys!
~ Art E., Bellevue, WA.~

My husband and I are very happy with the service provided. From the receptionists to Dr. Peter, everyone had a smile on their face!
We discussed our concerns and they had their recommendations, but never «pushed us» about getting it done now. My hygienist was the sweetest gal ever! We had great a conversation. How? You ask? As I’m getting my teeth cleaned. I guess we’re just awesome like that. :) Office was clean. As new patients we received a Godiva hot chocolate gift pack. We’ve never received anything as being new patients. 2 thumbs up for great service and for our Godiva gifts :)

I’d give 0 star. I had a very bad experience with the dentist. He is such an Untrustworthy AND Unprofessional dentist. I will never return this place for sure. unprofessional attitude and irresponsible act. Don’t waste your time and money on untrustworthy dentist. You deserve a better and more professional dentist who has a heart.

I went to Hidden Valley smiles on a recommendation from a coworker. The office is clean and the staff was friendly and helpful. Unfortunately there were a few things that left nagging doubts about this practice.
I initially went in for a filling that cracked. The doctor did an examination of my mouth as I was a new patient. He then took xrays and a photo of my mouth. Pretty standard stuff. He then pulled a monitor in front of me and displayed a picture of my teeth. Oddly all my teeth were horribly brown. I work in the design industry and work with digital images for a living. There were some pretty clear signs of color enhancement. What really set off the red flags was when I was told, «we’ll make your smile beautiful again». What? I came in to get a molar filling repaired. The doctor repaired the filling and recommended I come back for a cleaning. I agreed as I hadn’t seen a dentist for two years and scheduled an appointment.
At the next appointment I visited the hygienist. She was professional and friendly. I was to go through a deep cleaning process. She explained the procedure and its purpose. I was also told that it would take about an hour for half my mouth and my other half would be on a different day. She completed half my mouth in about 15 minutes and seemed shocked that I didn’t experience discomfort. I asked if we could complete the procedure since we were so ahead of schedule and I was told that I had to schedule another appointment (aka they get paid for another visit).
Needless to say I decided to switch to another dentist. While everyone at the practice was professional and pleasant I always left having a nagging feeling that I was being up sold and over charged.

I went to Hidden Valley Smiles based on Unilocal recommendations but unfortunately it was a big mistake. Their office currently wants me to cover about $ 200 extra than they quoted me for a misunderstanding with the insurance that THEY made. They keep insisting that the amount quoted was an ‘estimate’ only, but clearly the amount they want me to pay is over 100% off from the estimate.
When I was here, they pushed for many unnecessary procedures (in my opinion). The dental work itself was fine, but nothing outstanding and much like the same I’ve had in other dental offices. This dentist is pricy and ridiculous, even with insurance, and I’d only recommend it to those who have tons of money to throw around.

Ok, i came here because they had a groupon out for whitening! and i was so surprised to go to such a nice office. the staff was super friendly and the hygienist who helped me was the sweetest. also she had piercings which i thought was cool because so many people refuse to hire people with piercings deeming them «unprofessional» but i have to say she was fast with the xrays and very kind.
I returned 2 weeks later to get my Zoom whitening treatment. My teeth are brilliantly white. I’m very happy with them
My only negative comment would have to be i wish i’d been more prepared for the pain that is common with zoom. I was warned about sensitivity (and granted i didn’t brush with the fluoride tooth paste as long and as often as they wanted me to :(anyhow, they warned me that i was going to experience sensitivity. But holy wow it hurts really bad (which is a common response as far as i can tell on the net. So i know it wasn’t something they had don’t wrong just how my teeth reacted so be warned that it might hurt more than you anticipate
But back to positive i have super white teeth. the Dentist was the nicest man ever and offered me ways to save money on services that i wanted done *like a new retainer! Overall i am thrilled with their customer service!

I’ve been going to Dr. Peter Wong for about 7+ years now. I was really nervous first time I went, since it had been 10 years since I had last seen a dentist (do to lack of funds/​insurance.) I am not a good patient, I get scared and uptight around dentists plus I was so apprehensive about seeing Dr. Wong the first time and being reprehended for not coming in sooner.
Peter never said a word of negativity about not seeing a dentist for 10 years. Instead he sat down and we put together a plan that would have my teeth bright and shinny. We took it step by step, financially broke it down, so I knew exactly what I would be paying every time I visited, before hand, and details of what was being done.
A few key things I really like about Dr. Wong and his staff:
1 — I can always ask «how much will the next visit cost/​how much will insurance cover» and they look it up on the spot, and print out the details for me to take home.
2 — Dr. Wong always notices when I’m in pain without me having to make a sound. He’s great at watching body language. I tend to clench the arm rests are flinch my feet, when I feel pain.
3 — Most important, to me: Someone is always laughing in the office or back. I swear, sometimes I’ve had the full on giggles sitting in the chair. No gas needed, the staff are genuinely happy and caring.
I highly recommend Dr. Peter Wong and Hidden Valley Smiles staff, you’ll love them!

No laughing gas needed! I actually laughed during an appointment getting a crown! I don’t think I’d EVER be able to say that in any other office! (And I actually laugh at many appointments there… but during a crown??? Who does that??? lol)
My son and I were lucky enough to find this office many years ago when my dentist at the time retired. We both LOVE everyone there! They are always nice and helpful — and the cleanings are amazing. I’ve had fillings there, including one old filling that had to be redone (from my previous dental office). Two crowns — and I couldn’t complain one bit! (I could complain about the sweet-​tarts that broke my tooth… but I digress…)
Whenever I’ve had any questions regarding anything from my visit to billing or payments — they are happy to answer. My son got his braces through their office, so we were there weekly at some points of treatment and I never dreaded going in. Neither did my son. I kind of feel like he grew up in their office! Now going in every six months for cleanings — they remember the littlest things we discussed at the prior appointment. It’s great.
I highly recommend this office to everyone! In fact, recently my new employer got us all dental insurance, and I was thrilled to hear I could stay with Hidden Valley Smiles! I immediately sent everyone in the office an email singing their praises. I knew some of my co-​workers were new to the area, and a few were just shopping for a new dentist in the area. The only tough part… is when they ask which dentist I recommend. Well, my son sees one and I see the other. (That’s just how our first appointments worked out.) I can’t choose one… that’s why I say…
…get ready for a seriously bad joke…
At Hidden Valley Smiles — two Wongs really do make a right!
That was bad. I’m sorry. ;-P

This is probably one of the best dentist offices that I’ve ever been to. My experience here hasn’t been perfect, but probably about as close to perfect as a doctor’s office is going to get.
In particular, I can’t believe how skilled Dr. Peter (Wong) was at removing my wisdom teeth. I was always told horror stories of days of recovery and chipmunk cheeks. The whole thing took an hour and I drove home afterwards. Extremely impressive.
My smile is arguably the best it has ever been. I’m continuing service here indefinitely. I would highly recommend it.
A small complaint: I asked one of the receptionists if I could use my FSA for their Zoom whitening procedure. She responded with an absolute «Yes». Not a“maybe”, or an «it depends», but a firm «Yes».
As it turns out, an FSA isn’t supposed to be used for cosmetic procedures (I’ve never had one before this year, so I didn’t know). I’m not sure I would have gone through with the whitening if I had known that I was going to have to spend a good chunk of money outside of my flexible spending account. Still, it’s my fault for relying on information from a receptionist and not doing the research on my own beforehand. Thus, a 5-​star review is still warranted.

First off, believe the reviews: this place rules.
My first appointment here I was running wicked late, (very contrary to my customary thirty minutes early to everything). They were understanding and were able to take x-​rays and colour photos in a flash, and rebooked me for the visit with the dentist immediately. I work close by, and they put my on a call-​list to update me if any sooner availabilities cropped up. This has NEVER been offered to me before at a dentist’s office, nor any other appointment-​setting… Ever.
They called me the next day and booked my hygienist time for right after my appointment with Dr. Peter Wong. Friggin’ perfect.
Did I mention that the assistants, reception, and dentists here also obviously love their jobs and appear to be just nice, real people? Such a vast difference than all of my previous experiences in dentistry.
I saw Dr. Peter Wong here, and he was thorough, immediately recognised my needs and assured me that my fillings procedure will not require a shot (this is very important to me). I look forward to being able to build a long relationship with this dentist’s office, because, goshdarnit: I really trust them.
Even if you don’t live near or go to Bellevue for anything, switch to this dentist. They are worth the hype!

I have to agree with everyone else. This place is awesome. I used to go to an awesome dentist in Bellevue for the longest time (who used to be my high school math teacher’s husband) but after a change in health insurance, I haven’t found a set dentist to go to.
I found this place on Unilocal and it’s one of the few dentists on my insurance. Dr. Wong is incredibly friendly, thorough, and knowledgeable about his work. He sat patiently with me and went through everything that he was going to do to me and went over every tooth in my mouth before he had his hygenist clean.
He also picked up on an infection that I had which I later found out would require a root canal. I was grateful that he picked up on this and was thorough enough to spot it.
I had a ton of x-​rays done and while they were mildly uncomfortable, the technician went through them SO quickly, it was at lightning speed and made them so much more bearable.
The only thing was that the hygienist seemed to focus on specific areas when cleaning my teeth that the dentist pointed out rather than spend time on each tooth as I was used to in the past. Not that there’s anything wrong with this… I’m glad she took the time to really drill down on the problem teeth and clean them well but just something different that I noticed that this place did.

I’ve been going here for a little while now and I gotta say, I love it. The receptionists are very nice and the assistants are very good. The dentists and hygienists do a good job and are really open about your options.
Last summer, I had Dr. Wong fix a botched crown from a previous dentist; once the work was complete he told me that it was fine, but that it wasn’t perfect and that he wanted to make it perfect at no extra charge. He made the adjustments and ordered a new crown and put it on a week later, giving me a bestbuy giftcard for my trouble! Talk about service.
I just got back from there this morning and the trip was great as usual. I really like this place and recommend it to everyone I know that is looking for a dentist on the Eastside!

I’ve been with Hidden Valley Smiles since they were in their old location. And, now they are having two offices, one in Bellevue and one in Seattle :-)
The office/​facility is pretty new. They do the annual x-​ray check. They have the most friendly staff I’ve ever experienced. They really make me feel like a member of the Hidden Valley Smiles Family! My favorite person there is my hygienist, Carrie. She’s been my hygienist for 4 years and always very patient with me, given me a lot of tips about dental.
I got my teeth straight a couple years ago here. Dr. Bill transformed my smile from nice to nicer! I am very satisfied!

Loved my dentist! I would go back here in a heart beat! The office was clean and friendly, there office equipment was up to date and modern so I could really take part in my cleaning experience.
(I love the Dentist)
GO!!! You won’t regret it!

Just completed my cleaning and they did a great job making me feel comfortable and really scraping away all the plaque. So far so good with this dentist… looks like a keeper…:)

I seldom review things other than bars and restaurants, but when I find a «go to gem» outside of that, I must Unilocal.
After trying 2 other dentists in the area I did what I knew I should have done in the first place. Got some referrals. And to the Hidden Valley I went.
Fantastic:
Usual dentist experience:
4 x rays, a little poking, a cleaning, and you’re done.
Hidden Vally:
13 x-​rays, one’s pointed up, down, rightwards, leftwards
Photos of all teeth with special tooth cam
Obligatory poking prodding, then a slide show showing exactly what is happening. (Who knew fillings need to be replaced)
Then, and this is my fav part, a nice breakdown of insurance coverage estimates, etc. So you know what the bill will be before you schedule your work. Great place here.