Hand & Stone Massage and Facial Spa

I have been a loyal client of Liz G’s for almost 20 years, mainly for leg wax services. I was so delighted to find her at Hand and Stone after her old salon closed its doors. She is extremely pleasant and friendly, while very professional. Liz is quick yet very thorough, which is why I’ve stayed with her for so many years. The environment at Hand and Stone is calm, crisp, and clean.

I have been to Hand and Stone twice for a massage, and both times been pleasantly surprised.
I was a member of a similar chain before in Florida but I wasn’t interested in becoming a member the first visit, I just wanted to get a good, relaxing massage. I had treated myself to the hot stone upgrade but wasn’t able to tolerate the heat, possibly just my sensitive skin but it was no problem and the therapist (I wish I could remember his name) just switched to a regular massage, with no issues whatsoever, even though it was going to be cheaper. It wasn’t a problem to him or to the reception staff when I came to pay.
I did get the membership pitch but I just said I wasn’t interested at that time and that was that, it didn’t feel too pushy, more like «here’s the info» and once I said no, they accepted that and didn’t put any more pressure on. Not like my experiences at a similar chain who went on and on trying to sell!
I went back a second time when I was really in pain. For that type of massage (vs relaxation) I usually see a therapist at my chiropractor’s office but since she wasn’t available I went back to Hand and Stone and I was SO impressed. I got a great, focused massage that really helped deal with the low back pain and then some relaxation at the end, the perfect balance.
This time around I decided to join the member program after two good experiences. If you are planning on getting regular massages it is actually a good price.
I love that it is clean, relaxing and the staff are friendly and knowledgeable. Reserving one star because I haven’t tried the other services yet, but overall, I’m a fan.

I went in for my first facial at Hand and Stone yesterday, there was only a very short wait, they offered me coconut water upon arrival. My first impression was a good one. The facial itself was actually quite nice, I felt like it helped my skin, I enjoyed the woman who worked on me, she was nice and professional. My big complaint is… the constant sales pitch you will receive throughout the entire experience! I understand it is a business and I even went in with the expectation that they would try to sell me a product at the end of it. That is totally understandable. However, the way these people nickel & dime you, it’s just tacky! You go to the spa to relax and unwind! In the very middle of my session she asked me if I wanted to upgrade my facial for $ 20 more. As you are changing back into your clothes they casually direct you towards the tipping price sheet (hint hint), then they try to get you to buy all of the products they used on you, and then… they pressure you to pay an additional $ 40 to become a member. It is just too pushy for my taste. I don‘t want to have a relaxing time at the spa with some one pushing more and more add-​ons down my throat. It is a shame because I actually enjoyed my experience there, but the incessant sales pitch and various techniques of trying to make more money off of me just turned me off.

Had an hour full body massage and facial done at Hand and Stone Masage Bellevue. It was an amazing experience.
Tetris did an amazing massage. Suwannee is amazing for facial. Her facial are calm and very relaxing. the introductory offers makes it a reasonable price :-)

Rodney is the therapist you need to see if you have a specific ache or pain. He really helped me with a chronic shoulder and hip problem. Amazing work! Clean, inviting, professional with friendly caring staff. I’d highly recommend Crossroads Hand and Stone Massage and Spa!

Had a one hour massage at the Hand and Stone massage in Bellevue. The atmosphere is very nice and seemed new and clean with a tranquil ambiance. Lots of easy parking at Crossroads Mall.
It was nice to have the introductory price and overall the member monthly programs prices are actually pretty reasonable for massage and other services.
Kiki was my therapist and she was so nice with a great attitude and seemed experienced with her techniques. She worked several knots out of my neck and it was indeed very relaxing at the end of a long work week. The massage beds are heated and comfortable with plenty of room, comfortable room temperature and relaxing music.
The staff was very professional and pleasant from the time I made the appointment until the time I left without pushy up sell. I would definitely go back to them again and I’d recommend it to a friend.

Wow — really pleasantly surprised! I received a great massage here. A friend gave me a gift certificate she did not plan to use, and I was not expecting much from a «chain». But the space was lovely and very high-​end looking. Calm, serene and beautiful lobby. Attentive staff. They offered water. The restrooms were clean and very nice (individual cloth towels instead of paper towels for hands). The massage was great. I’ve only really had massages on vacation at fancy resorts, and I’d left not getting much out of them. This therapist quickly asked me questions about my needs and the massage matched what I needed exactly. I have a frozen should and so I thought I had to tell her to just take it easy, but she asked if she could try some things to help and it felt wonderful. The only thing that was strange was that she asked me questions that I had already answered on the intake form. I think the form is a legal requirement but it would be good to know that so and I would then not take as much time on the form. I also see some people commenting at other Hand & Stone spas that they were ripped off with a 50 minute massage. They were very clear with me that it was 50 minutes. All in all, I would come back and would consider their membership program strongly if I lived closer.

Absolutely Love Hand & Stone. Suwannee is amazing. Her Facials are so relaxing, she is soft and calming — even when it comes to waxing. She takes her time, making sure my brows come out perfect! I had been going to another spa for several years, it will be Hand & Stone from now on!

First time at this location. I saw Randy for a massage, and Liz for a facial. Randy did a fantastic job keeping me relaxed while getting a knot out of my shoulder. Liz is very knowledgeable and offers 20 years of experience.

So far a best place for a facial massage on the Eastside. I came out every time from super dry to a better skin on my face. Nice, clean, and relaxing spa, great customer service, convenient location, not like a lot of medical massage clinics, you feel relaxing and welcomed here.
I have seen Swanne (aesthetic) who is super sweet looking closely to your skin, take time to tell you what’s best for you. Every woman should be deserved a fabulous facial care with warm towels, motorize lotion, and face masks. I do feel relax, facial skin looks better every time I come out, and highly recommend for friends and family. I trust completely and am so happy to have found this team.