Gregg’s Bellevue Cycle

We bought two specialized bikes at Greggs cycle and they gave us discounts on any additional accessories. For our free 90 day tune up Chris at the Bellevue location was extremely helpful and did incredible job on servicing the bikes. They came out like brand new. Chris even provided over the top customer service for my wife by going outside with us and adjusting her seat height based on her riding. Overall the pricing of the bikes and the experience we had Chris was ⁵⁄₅ stars. I would recommend anybody to go to Gregg’s cycle to buy a bike (s).

We’ve been to Gregg’s a few times. Every visit has been pleasant. Parking in downtown Bellevue is rarely easy but Gregg’s realized that some people drive larger vehicles so +1 for not making me feel guilty for driving a larger truck.
Turn-​around time is reasonable. While «emergency» fixes are almost immediate turn-​around we expect a 3 day wait for high season tune-​ups. From what we can tell Gregg’s uses good quality parts rather than cheap junk that’ll break after a few miles. Big plus side is the techs seem to be more interested in doing a quality fix that’ll last rather than a grab a new part off the shelf.

Brought my bike in for a tune up about a month ago. When I dropped it off I pointed out that the rear wheel had been rubbing the frame and showed the guy one of the pins that holds it in-​asked him to replace it. He confidently told me it was because I had been using a trailer (didn’t make sense to me – the trailer hooks on to the frame and doesn’t touch the wheel. Asked him to replace the pin anyway. When I picked up the bike, I noticed that the front wheel wasn’t spinning free – contact with the new brakes. I brought it right back and the guy at the counter adjusted it a bit. I rode it for about 10 minutes on the day I picked it up and then stored it until today. First, rear tire was flat with a leak – tube had been pinched into a small fold when put in. Second, both tires were hitting the brakes when I spun them. Third, the pin I asked them to replace hadn’t been. Perhaps they don’t like working on older bikes? Won’t go back.

My 2.5 year old Fuji road bike (purchased elsewhere) popped another rear wheel spoke. Took it into Gregg’s on a Wednesday early afternoon and was pleasantly greeted by John (or is it Jon?) who was busy working on another bike.
Told him my ride ended today with a loud pop and a severely misaligned rear wheel which had, for the past few rides, grown progressively worse. He racked my bike, noted two popped spokes, and said he could repair it for $ 35 or so.
I asked about a wheel replacement since it’s been problematic for too long. I said my $ 700 bike deserves a good wheel but, as a weekend cyclist, I don’t want to pay an exorbitant price for a replacement. He searched the store’s inventory and found a good quality wheel priced $ 150. With labor and tax, I paid $ 173.
Expecting no riding for a couple of days, I was pleasantly surprised when John said he could replace the wheel in about 20 minutes which is exactly how much time he took.
John’s customer service was excellent and I appreciated him leaving the decision to me to have my existing rear wheel repaired (at a reasonable cost) or spending more for a new wheel.
After the wheel replacement, I rode 30 miles around the South Lake Washington loop. The wheel performed flawlessly and I could not be happier with the timely high-​quality service I received.

On ⁸⁄₂₇ at about 11:45 AM, I showed up with a gift card, went to the main desk, talked to one of the 3 people standing there, and had the card’s value confirmed at $ 200. I said I was going to look at helmets and tried about 6 on for around 10 to 12 minutes and NO ONE came over to ask what the heck I needed. They just seem lethargic on service. I was one of two people in the place.

Headed out of town to go to the n cascades to go mtn biking and realized my rear brake was rubbing. Called the service dept and spoke to dave and he said he would try and fit me in. :30 min later on my way with the brake fixed. Amazing service! Thank you.

Gregg’s is the classic old style bike shop (but with great bikes of course). You don’t often get service combined with great bikes, accessories and service department all in one easy to get to, easy to park location in downtown Bellevue. My wife and I have bought 4 bikes here (because three of them were stolen-​now I have two huge Kryptonite locks also bought from Gregg’s) and have always had a good experience. The sales guys are all chill, and have extensive knowledge, and all seem to be avid bikers themselves. I’ve used their service department just a couple times and have been very satisfied. Sure, you can find cheaper bikes, and maybe even better values, but for me this place is everything I need and want in a bike shop.

Called to ask how much they charge hourly for labor. Got a response saying he can’t give one without seeing the bike to be repaired. Fair enough, and I proceeded to give some details. Then the service guy responded with something like «I don’t have experience serving as a psychic reader so I can’t help you.» Even Auto Body shops can give a rough estimate over the phone. I wasn’t going to hold Gregg’s accountable for what I heard over the phone, was just calling to get a rough estimate. What a rude attitude towards a customer. Definitely not bringing my bike there for the repairs!

My carbon fiber FSA crankset was rubbing on the bottom bracket spindle for some reason. Tried to take it off to look at the problem. However, couldn’t get my bottom bracket off and was worried that i would break the frame. Went on July 4^th — they were not only open but solved the problem (cable guide screw through the frame was too long) right away (Alex). They then cleaned the threads, installed a new bottom bracket and charged me only for installing new bb ($ 20). Unbelievable service and friendliness from Gus and Matt. Highlight of my week! My Surly crosscheck now rides completely friction and noise free!

I purchased my new specialized bicycle on June 6 from this location. They are really helpful and kind and installed all my new accessories on my bicycle. I had great experience shopping with them! Special thanks to dear Jordan & Kevin! You guys are awesome! I wish I could rate them with 6 stars!

These guys are the best — always friendly and attentive to even the smallest of bike issues. Gus and Yohan were super helpful, quick and wouldn’t accept payment or a tip, these guys rock!!!

Had to come here right quick to get some maintenance tune up items for me bike. Nice location, up a few flight of stairs, nice looking floor with tune up items to your right, some featured bikes as you walk up, a lot of bikes to your left and clothing towards the rear with other gear. Decent different kinds of helmets to choose from, a lot of spandex stuff but I dont do that.
Staff was helpful, only took a few minutes for them to come over to help me and we chatted about a few things and gave me some helpful advice on selecting what I needed. Had time to walk around to check out their bikes, prices range from affordable to hell nah!
Overall, a pretty decent bike shop, its on the other side of town for me so when Im in the area, I may stop by from time to time to check out their inventory some more or even a try a test ride on them cyclocross bikes! woohoo!

In recent years I haven’t spent much time at Greggs as the bike brands I’m interested in are sold elsewhere (Transition for instance), but today I had an issue with my bike and happened to be near Gregg’s Bellevue so I dropped in to see if they could help.
The service department was clearly slammed with repairs, new builds, etc but the guy nearest to the counter immediately acknowledged me and asked me what was up.
I described my problem and rather than give me an estimate around when they could help me, he ran in back, grabbed the small parts necessary to make the fix, and immediately remedied my problem.
The team at Gregg’s are professional, courteous, and they know their stuff.
I’ll be back soon.

I’ve been coming here for several years with my old bike to do some odd repairs and upgrades. Always nothing but good vibes from all the employees that work here. Very knowledgeable and they always go the extra mile. My bike was stolen a few days ago and I spent a full day searching for a suitable replacement. Settled on a few Trek models after extensive searching. When I looked online, Gregg’s Cycle had what I was looking for, at a price lower than Trek’s own website. Decided to pay them a visit and went for a test drive. Couldn’t be happier! They let me look at a few bikes similar to the one I was interested in, sized and adjusted everything and I was out the door. Just finished a trip to the office and back on the new bike and I’m very happy with my purchase. Thanks guys!
PS: the price at Gregg’s was lower than Amazon or Wayfair, and I can’t stress it enough that the 12 – 15 times that I’ve been here I have NEVER had a bad experience.

I bought my Bianchi bike at Gregg’s years ago. I’ve also bought mountain bike shoes there after trying many. The service department at Gregg’s Bellevue is great. I’ve periodically got tune ups there also.
I recently had a squeaky noise while pedaling. They quickly diagnosed it as a loose crankshaft and tightened it for free!

Moved to Bellevue in the later parts of 2014 and work for the downtown bellevue jimmy johns. I deliver on a bike for those guys and rack up about 30+ miles a day, 5 days a week. With this mileage comes some significant wear and tear on a bike. Gregg’s is the nearest location with the largest selection of parts and tools for my bike. Most tune-​ups or repairs are done within the hour and im well on my way. They also have a good selection of gear. Jackets, bibs, shorts, shoes, bags, etc. Plus the essentials of bike hardware including pedals, bars, lights, chains and locks. The guys who work bike repair upstairs and extremely knowledgable, honest, and helpful. Many have degrees specializing in the field or are veterans of bike repair. In other words, you can trust them with your bike. In my position that’s a weary title to give out. Hauling down hundreds of feet of elevation each day, I need to feel safe and have enough faith in my bike to coast down freely.
All these guys are very helpful and are interested in helping you reach exactly what you need. They respect warranties to the products they sell. A buddy of mine had a Chrome bag and the compression strap on the side came to a tear and broke. He brought the bag to Gregg’s and they happily exchanged the bag for a new one, no questions asked. For those of you don’t know, Chrome’s have a lifetime warranty.

Went to Greggs Cycle in Bellevue (I live around Lake Union) this Sunday to buy a new mountain bike to replace my old bike that was stolen in Florida. As we arrived there was plenty of easy, covered parking and made our way upstairs were we were instantly greeted. They asked what we were in for today and quickly discussed what I was interested in. They were pretty busy and apologized for the little wait to get someone to show us some bikes. I was paired up with a nice gentlemen who was extremely knowledgeable on the bikes I was looking at, giving me the pros and cons for each model. I handed over my license and credit card and they let me take the bikes (with a loaned helmet) around the neighborhood to see what felt best for me with absolutely no pressure to buy.
Ended up buying a beautiful Cannondale from them and couldn’t be happier with the experience and customer service that was provided. I would highly recommend them if you’re looking to buy your next bike.
I haven’t used their service dept yet, but I spoke with one of the service guys and he was brilliant at giving me some tips on keeping the bike in great working order, made some recommendations to some products I was interested in. I will be taking my bike back for it’s services.

I purchased my first bike last year from Gregg’s and the staff was extremely helpful. Not knowing ANYTHING about what I needed Meredith (name?) helped teach me about gears, pedals, weight of bike, etc. I informed her I was participating in STP and needed a new bike for training. My only requests: must be pink (not joking!) and light. I purchased a Trek Silque matte black with magenta detail… and it’s a GREAT bike. Last week I returned for a slightly heavier bike for the rainy weather… makes me feel safer… all mental I’m sure. Again received lots of guidance and information. Bought another fancy bike and enjoyed the first ride of the new year. The staff is NEVER pushy and I trust them all… plus they always seem like they’re having fun. I’m addicted to Gregg’s!

We went in here because we won a couple of beach cruisers and needed to get these puppies straighten out. Their staff was so excited and helpful to help us fix our concerns to the bikes. Bought some bike locks that were affordable and fit well with our bikes.

Despite the «help wanted» sign on the front door of this place, it would have been nice if someone had acknowledged me within in the 15 minutes that I was in the store. I get that it was Saturday and there were a handful people in there… but is it really hard to say «Hi, someone will be with you in a minute? Or 10 minutes?»
I’ve been looking for a bike for some time now… and actually found one that I was interested in and wanted to learn more about it. Heck, if someone had helped me, I might have even bought it on the spot. Who knows?
But after having been ignored for 15 minutes without so much as a hello, I left.
This place does have an impressive assortment of bikes ranging from what seemed to be $ 400 — a few thousand dollars. And it’s 3 stories and a pretty nice store. But I think that I’ll have to check out the Lynnwood location or even another store altogether.
I was super disappointed.