Grand Event Rentals

The staff at Grand Event Rentals was great to work with. I love that they honored their discount from the Seattle Wedding Show and I was able to submit my quote online and was followed up with via email. The booking process was easy and I LOVED that I could pick up for my Sunday wedding on Saturday and drop off on Monday without being charged a surcharge.
My only «complaint» would be that they offered several items on their website that were what I preferred for our wedding but was later told they don’t have those items. Wouldn’t it make more sense to remove them then?
We were able to make do with the substitutes but they would certainly be a vendor I would work with in the future if it were ever necessary.

I had a good experience with them. We rented a large coffee urn, coffee server, and plastic pitchers for our wedding. It was easy to reserve and and pick up and drop of was a breeze. They were quick to answer me and the pick and and drop off time period was very generous.
The only complaint that I have is that I forgot to pick up the rentals the day before the wedding (with everything going on it slipped my mind) and I did not remember till the morning of! It would have been nice if they would have called me but at least I remembered.

We used GER for our wedding. Seemingly everything behind the scenes went well. The rented glassware, table settings, linens and dance floor were delivered and picked up in fine order from our home venue — a private kitchen and ballroom, in our condo building.
Fully one month after our event, our wedding planner received an invoice for 25 assorted broken/​lost/​missing glasses and other table ware. One month! How can we possibly respond to their claim or trust their accounting process if it takes them one month to get us an invoice?
I called their office and asked why it takes one month to inform us that inventory was missing. The answer was little more than «we’re busy.» I asked if they could send me images of the missing bits, so that I may better identify them if they still happen to be sitting in our venue. No… They did not have any images beyond the generic photos on their website, nor were they willing to forward any photos of the exact pieces they claimed were missing.
I searched our venue and found 5 or 6 odd glasses and one cup, not nearly the 25 missing pieces they claim to be missing, not any of them likely belong to GER. They would not confirm ownership from the photos that I had emailed to them. Square one…
From the outside, it seems to be a case of a business with a customer service problem. They have no compunction about turning their administrative and/​or managerial problem into their customers’ burden.
I called and asked how this could be resolved. They said they would check into it. Never got a call back, no email, nothing. Now, over three months later, our wedding planner receives an overdue invoice for the same missing glassware.
Awful, angering, disappointing.

My company event was on Saturday 9÷19÷15. I had a tent site inspector come our from GER come out the Wednesday before to measure and pick the right spot along with my contact info and estimated time of arrival on Saturday. I was told that I would get a call about an hour before they arrived since it was at a closed business. I never got a call that day, rather they had been calling my office number. Finally i get there only to find they are setting the tent up in the wrong area. The guy whips out his cell phone and shows me the picture that was sent to him… I didn’t do that. So who did? I asked them to move it, which they did thankfully. I had to leave to do a couple of errands for the party and they said they would call when the chairs and tables got there. That didn’t happen. I had to text to find out what was taking so long only to find out they a had already set everything up without telling me the rest of the equipment was there. They leave and I go to plug the lights in 15 minutes later… and 5 lights bulbs are out of my globe strands. I call the guy back to ask if he tested them before he left… he said he did and he did his job… to call the companay with any problems as it was no loonger his and hung up. Wow. HE LIED TO ME. 3 of the bulbs were actually MISSING from the globes! I frantically call the 2 emergency numbers, leave voicemails as well as the main GER number and also end up leavign a voicemail. NO ONE HAS CALLED ME BACK YET. I have even messaged them on their website. On Sunday, they said they would be by after 2 pm to break down and wouls call me if it changed. I had left some decorations there knowing I would be back in the am before they got there. I get a TEXT at 10am sayign that they are almost finished breaking down the site and that they had «put my things aside». I get there and that meant «your stuff in in the trash». These were resusable items that my company paid for. NOT COOL! The quote and site was easy enough to get… but that was all! Go somewhere else, I know our company as well as me personally will.

Our rentals from Grand Event Rentals were the ultimate test of a company. We were having an outdoor wedding at a private residence on San Juan Island. The challenges of a sloping yard, setting up delivery to an island, and the Washington state ferries were no problem for them. They had done a site visit ahead to look at the property (not something all companies do, especially with travel to the San Juans). They delivered the Thursday before the Saturday wedding and I was very impressed with how efficient and knowledgeable they were setting up. They set up a 30′ x 50′ tent with liner and leg drapes and chandeliers, as well as a dance floor, and another tent for the dance floor. It was obvious all they guys knew what they were doing. One of the guys tied beautiful bows on the leg drapes (something I could not duplicate). All the linens, tables, chairs, plates, the arch, dance floor, tents, and chandelier came as ordered, in great condition. Pick up went smoothly as well.
From the request for pricing, ordering, changing the order, delivery and pick up, everyone was very friendly, professional, helpful, hard working, and efficient. I would highly recommend Grand Event Rentals.

Grand Events set up a gorgeous tent for our wedding reception at Crystal Mountain. We added some extras, like a tent liner and heat lamps, but the way it all came together far exceeded our expectations. The tent was perfect, and Grand was professional, responsive, and easy to work with throughout the planning process.

As other people have posted, DO NOT USE, they will scam you! Even after reading reviews I decided to use them for my wedding because I had a coupon which made them cheaper than other places, but you get what you pay for. They make their money back by charging you for «lost» and «broken» dishes that you didn’t loose or break. My wedding coordinator accounted for every single dish when they came to pick everything up. They loaded everything onto a large truck and when my coordinator asked if they were going to count the dishes they said it was «company policy» to count the dishes after they’ve been unloaded and washed at the warehouse! Well conveniently by the time the dishes were counted many were lost and broken by them but ended up on my invoice anyway. Great business model.

Shame on me for not reading the previous comments before signing any contract with this company. Piss poor customer service is more like it! I’m sorry (not really) but I work in customer service, that being said customer service IS EXTREMELY important to me. I feel as if the ladies that work there (with the exception of the girl who had worked there for only3 weeks when I was being helped) are all miserable and misery loves company. They have absolutely no sympathy for anyone and they just out right suck at their jobs. When you’re dealing with someone who is stressed and planning a wedding there are things you say and things you simply don’t. I hate to personally attack them, but their service is just horrid! It has nothing to do with policies, its all in the deliverance of how you tell someone. These women need training. I wish that I could single them out, but no one even says their name when they answer the phone. I called this morning after returning from my honeymoon to voice a concern and the response I received… «There’s nothing I can do about that now. You would’ve needed to call that day unfortunately.» What bride stops her wedding to report such a thing? And what bride calls a rental company during her honeymoon (from another country I might add)? The chair cushions I received stated that they would be ivory, then she tells me the colors of the cushions vary. Well seeing that, that is not in the contract and the chairs are $ 8.50 per chair, I’m pretty upset! I have never and I do mean NEVER used Unilocal to bad mouth any organization, but between the extremely poor customer service and the horrible business, I have made an exception. Sadly this is only one of the 6 issues I’ve had! Avoid them by all means. If there was a way to do no stars that would be their rating with me!

If you know what’s good for you, DO NOT RENT FROM THIS COMPANY!!! YOU HAVE BEEN WARNED. I rented gold chargers from them back in April and I got and email and phone call from them yesterday Dec 18^th saying my account is past due $ 5.50 for a chipped gold charger and that they are sending me to collections. First of all how are you notifying me now 8 months later about a charge that happened a longtime ago and second how do I even know that charger chipped at my expense and not at a different event and now they want to charge me. Also my wedding planner check them and did not see a chip, so how do I know it’s didn’t chip when it got to their warehouse. I called them and spoke to a Jill, OMG– the rudest female I have ever dealt with. She screamed at me on the phone and told me she doesn’t have time to call people and that if I don’t pay they will send me to collections. I will not be paying this past due charge and It’s not about the money about the fact that this company is horrible and I question their integrity. I left a message for the owner Eddy and I swear if he can not take care of this and they send me to collections, I will be suing them. They are a scam and stay away. The headache is not worth it. Go with AA Rentals instead, they are more professional and have great customer service.

BEWARE this company will probably scam you. I ordered white chairs for a bridal shower I was hosting this summer and they came completely rusted. I called to ask for different ones as I had someone else receive the initial delivery. At first the company couldn’t deliver new ones, then they could for a cost, then it my fault because I should have known they were outdoor chairs? Eventually they said that they would deliver new ones to «be nice». Jill was running their office at the time and clearly did not know how to communicate like a professional or service customer issues. Nothing in the website’s pictures or description indicated the chair’s were in poor condition. After many excuses Jill also noted that I could have come into the showroom to see the chairs. So I asked, «Do you keep rusted chairs on display?» As expected she had no intelligent response. The worst part of the whole thing was that they agreed to send me new chairs but then charged my credit card without my knowledge! They also added some other unexplained charges. I spoke with my lawyers and because of the language on their website and invoice, they can do this. It is a common problem with businesses like this. I can’t imagine trusting this company to do my wedding or any large event. Don’t be swayed by the cheap prices at this place, it’s not worth the headache!

We used Grand Event Rentals for our wedding because they had decent reviews and prices for the things we were looking to rent. When all was said and done, everything turned out okay and we were happy with what we got. Pick up and drop off were easy enough and everyone that worked there was nice. However, the reason I am giving it 3-​stars is due to the customer service leading up to our wedding. We went in and met with one of the girls that work there, told her everything we wanted, picked out colors, etc. She wrote it all down and told us she would email us the quote. When I received the quote, I went through it and noticed that not only were things missing, all of our napkins were the wrong color. When I emailed her back to tell her these things, she said «Yeah, we were are out of that item and we are also out of the color napkins you want.» Now, I get that this stuff happens, but don’t you think this is something that should have been included in the email??? Like, hey, we are out of this color napkin, so I replaced them with something else I thought would look good, please let me know if that’s okay. We are also out of «X», but we have «Y» if you want that instead. Don’t just email me the quote with stuff changed and no explanation. Or why not tell me when I’m at the shop so that we can pick a different color? It took like 6 or 7 back and forth emails to get everything right. Once everything was set, it was fine, but it was a frustrating process.

DO NOT USE. I would do 0 stars if i could.
Interesting business decision to have a rental company closed on Sundays. That way you can charge a $ 310 fee when anyone wants their things picked up on Sunday after their Saturday party before they’re at work on Monday. Slimy

Terrible quality linens and even worse communication skills for customer service and pick-​up and drop off. I’d never use them again for anything.

I’ve used Grand Rentals for a few different events over the past few months. They always come in at a lower cost than competitors and their staff helps take them to the next level. They are willing to ensure you have anything and everything you need to make your event successful. Plus, they do it in a no-​pressure manner. They’ve always been punctual for their delivery/​pick-​up times and go above and beyond to ensure that everything you rent is picked up and back on the truck before they leave. Seriously, recommend Grand Rentals as THE place for all your event needs. Hands down I will continue to use this company for years to come.

we used Grand Events for the first time for our recent Seder since they are local to us and were very pleased with the service. The website was extremely easy to use and they had great pricing on tables and chairs too, so there was no need to shop around. This is our first experience in renting items for an event and GE made our experience hassle free from the online confirmation to the quick reply to our questions. Delivery and pickup were on schedule. The chairs were wrapped in plastic and clean the tables were also clean and solid. We will definitely use again, thank you for making our Seder so special!

Overall we were happy with them. We rented wine glasses, silverware and plates for my wife’s birthday party. However, they charged us for 2 missing wine glasses. We are positive no wine glasses were broken nor have we found any since the party. My wife unpacked everything before the party and re-​packed everything after the party. The same number of wine glasses before and after.
*** the mistake I made was just dropping everything off without having them go through it with me watching. this means if we use them again we have to go through the pain of counting everything before we use it, and counting everything before we return it, and then making them count it once we do return it. yes, it’ll be a complete waste of time but there’s really no other way to prevent them from saying we lost something after the fact.

It all seemed good to start, the customer service was ok and it was less expensive than other places we looked at for curtains for out wedding. DO NOT use them for your wedding, turned out to be one of the biggest stressors in the days surrounding the wedding, which is not what you want. After getting an email that said everything had been worked out I got a very rude phone call from Grand events asking if I could give them permission to install the curtains then otherwise it would be another $ 100. The curtains ended up having stains I could see in my pictures, and I ended up wishing we didn’t get curtains at all… could have saved a lot of money.

Eddie and his crew provide an awesome service. Whether it’s tents, linens, staging, carpet, décor, dance floors, pipe & drape, furniture, etc. They’re top quality and worth a visit if you need any of these items for your event!

Eddie has an amazing eye for detail he will go beyond the call to make sure your event goes smoothly. He has a lot of experience and used to own Abby Events. I use him very often for all my events. He is Fast good customer service.

Beware!!!
Grand events rentals is a terrible company. they gave me a 20% discount coupon at a bridal show. and when i called to ask them how much a dance floor would be, (a lot!) they asked me for my credit card information so it could be on file if i decided to use them. i NEVER signed a contract and i never agreed to use them, especially since i found a much cheaper dance floor elsewhere. all my other vendors were amazing. we emailed, called and communicated confirmations all 8 months of planing. grand events rentals not only showed up with a 2^nd dance floor on my wedding day, they also charged me the ridiculous amount of $ 600+ for an un used, wood sliver laden dance floor.
beware!