Daly’s Paint & Decorating

Much like another customer posted, I would give Daly’s 5 stars for selection. However, when it came to customer service in the wallpaper area, I have not encountered a more rude sales person in quite a while. To get any help or assistance is apparently very bothersome. While there are not many fine wallpaper stores in the area, I will be finding another place. Which is also sad because I had hoped to chat with someone there regarding window treatments at some point as well.

I had a very good experience with dalys in bellevue and I highly recommend that you see Preston he provided excellent customer service !

I am really surprised by some of these reviews. I have been into Daly’s at least a dozen times (and even called) for a multitude of things. I guarantee you there is no one in the universe that you can go to who knows as much about wood, staining wood, wood flooring, restaining, decks, etc. Without them I would have made so many mistakes. I describe them as people who had their Phd’s in wood. As far as matching stain, I’ve done this twice, and it was very clearly communicated to me both the process, the cost, and the EXACT time of day it would be ready. I’ve even heard this being communicated to other guests while I was asking other questions. Daly’s has products that you truly will not find anywhere else, that are their own — including an impressive alternative to gel stain for older wood. They can always tell you what you can and cannot pull off, and give you great ideas that you would have never thought of. I’ve browsed through wallpaper as well, and do agree that the designers who manage that area are definitely not interested in you… unless they already know you and know you’re willing to invest in wallpaper, perhaps.

Terrible communication! I went in with a piece of a cabinet I needed color matched. I was never told any pricing and was told that they wouldn’t call, but my stain would be done on monday. Monday came around and my stain wasn’t finished, it was being worked on and would be done in the next couple hours. First off, when you tell someone to come in on a day and it would be done, have it done. But apparently I «showed up to early» to pick up my stain and «there is a time it will be done». Well I wasn’t told any time to come in, so I came in on monday as told. Then they tried charging me over $ 70 for a quart of stain and some other product which I was told I might need, but I was never told prices of anything. The guy lowered the price because I seemed «like I wasn’t told» but was indirectly called a liar. Terrible people, terrible customer service, do not waste your time or money. I will NEVER return to this place again!

This is a review strictly of the wallpaper department at Daly’s: 5 stars for the selection, 1 star for customer service, with 3 stars being the average.
Neither of the two folks working at the wallpaper desk notices the customers. You can be standing 10 feet away from the cash register, or browsing the immense selection of wallpaper books for hours, and they’ll act like you’re not even there. (Happened both to my wife and to me, separate days.) When you track them down and check out a stack of books to take home with you, they won’t offer to help carry the books to your car.
My wife and I chose our favourite wallpaper and decided to order it. There were quite a few books + styles to choose from – and the quality, once we received the rolls, was outstanding. Really, I recommend this store once you realise it’s self-​serve. Read on:
So we measured the area of the walls and called in on a Saturday, to see if we could order on the same day. The person said over the phone that all orders must be placed at the East Coast office, which was already closed due to the 3-​hour time-​zone difference. He told us to come in on Monday. We did, and then he proceeded to tell us that the East Coast office is closed on Monday.
«Okay,» we thought, «let’s just place the order with him in person, and have him contact the East Coast office directly the next morning.» We asked him how much it would cost, but he didn’t know because the prices are hidden in the East Coast office. (He also didn’t know how much area each roll would cover, so we had to find that out on our own.) We placed an order, and he said he’d call the next day once he’d contacted the East Coast office.
Having not received any calls, I called Daly’s, only to learn that an order has been successfully placed for 1 roll. I reminded him that we need 2 rolls, and asked how long the delivery would take. 7 – 10 business days, he said.
I called 2 weeks later and asked where our wallpaper is. By the way, it can only be delivered to the store, for some inexplicable reason. This time, it was the other person working at the wallpaper department, and she said that all orders are shipped from Europe; that delivery usually takes over 2 weeks; and that no one knew where our order was. Wow.
I called again a few days later. The second employee said that our package would be arriving soon (I thought she didn’t know); and that the delivery was delayed because of the bad weather on the East Coast. Wasn’t the package supposed to be shipped from Europe? Anyway, the tracking number was a secret, so would just have to wait for the call, which I received another couple of days later.
I spotted the store manager when I was picking up the 2 rolls (which were beautiful), and mentioned to him that it was very difficult to get any information regarding the delivery date from either of the employees, to which he replied that it’s a slightly different department, and that he couldn’t really do much. Okay…
So the bottom line is this: most of the rolls (especially Anna French collection) are $ 200 apiece, and are about 70 sq feet per roll (roughly as much area as a US «double roll»), but this information is on the back of each book. Delivery was 3 weeks and a couple of days. It’s a great store for wallpaper only if you don’t expect any customer service.
(The folks over at the Paint department seemed friendly, but I don’t have any interactions with them, so I can’t review that half of the store.)

The best staff for home projects. The knowledge they have on paint, wallpaper and wood stains is awesome. I had a huge kitchen project and wanted a super fast oak wood stain and sealer for my floors, and then a custom-​match cherry stain and über-​durable varnish for my oak countertops. Their expertise knew how to customize the products to my needs and are so talented in matching a sample I brought in. Highly recommend.

Great products. Great customer service. I’ll be a life long customer.

These people are so helpful. I had a older bookshelf I wanted to match the stain color of so I went to Dalys to try to find a similar color. They must have seen me wandering around looking lost. A salesperson came up to me and asked what I was looking for. We started talking about what I wanted. She suggested that I bring one of the shelves and we could then figure out the best color. When I came back she was there as promised and spent quite a while explaining exactly what I should do and the look I would get. I found the people there very patient and knowledgeable. They really know how to work with customers who do not know much about anything dealing with paint.