Custom Touch Interiors

We went to Custom Touch Interiors when we were doing a bathroom remodel on our rental property and installing new carpet.
The process of choosing carpet and tile was great. We had gone to a big box store first and were overwhelmed by the choices. The designer at Custom Touch Interiors was extremely helpful with choosing colors, materials and determining how much we needed to buy. On the day we made our choices, we gave them a credit card to pay in full along with the name of our general contractor and they agreed to coordinate the rest with him.
That’s when the problems started.
First, they lost the carpet color we had chosen. Our timeline was delayed because I had to find time away from my full time job to go to their store and pick the color all over again. Because they are only open during regular office hours, I had to get the color swatches by having them leave them by the front door to take home and then figure out my choice all over again from home and then bring the color swatches back.
Next, they set a time to meet the contractor to measure for the carpet install. My contractor waited and waited and they didn’t show up. They weren’t even apologetic about it. When he picked up the tile, the contractor brought everything home and realized the grout was missing. When he called to ask about it, they said he’d need to pick it up from their warehouse. Once again, they didn’t care about his time or the inconvenience at all. Finally, there was not enough tile ordered. We were counting on their expertise to help us buy enough. Our dimensions hadn’t changed. One more transaction.
Speaking of transactions, despite the fact that we THOUGHT we had paid in full the day we were in the store, they had never actually completed the transaction. We had to go back AGAIN to give them our credit card in order to pay for what we had purchased. And they didn’t figure this out until after we’d already made the multiple trips for the carpet swatches.
So, the design expertise was super valuable. But the execution of our order was just terrible. If you value your time, go somewhere else. We won’t use them again.

The staff here is really nice and very good with design. However, I ultimately decided not to purchase here as the price was double here compared to the store across the street.
Sometimes it’s worth paying for name brands. In this case, no.

I am just beginning a full master bathroom remodel. I’ve never done anything of this scope before and was very hesitant to get started. I met a friend with more experience at the Custom Touch Interiors showroom. This showroom is incredible. They have such an amazing variety of products, all of it beautiful. At first they could see we were talking between ourselves so simply offered assistance. My friend had to leave, but I wanted to keep looking. The customer service person saw that I was now alone and offered to help me continue. We had a blast. She was great at listening to what I liked and didn’t like, and would go find more options for me to look at. She also had a great eye for color. By the end I had selected bathroom flooring (called WOW, check it out) all the tile I’d need for my shower, cabinets, countertops and even the carpeting to go in the master bedroom. I can’t say enough about their wonderful service and how comfortable I felt. Thank you for making it fun and easy!