Bel-Red Auto Rebuild

terrible service, the lady who answers the phone is not helpful at all and very rude.

The staff and the owner, Rich were amazing!!! I dropped off my car when I was on my way to the airport for vacation and my car was done the day I got back into town. They ran into more unexpected damage when they started taking my car apart but they were able to get an approval from my insurance company and collected the funds and got the parts rushed during the holidays, which is typically impossible. Rich kept me in the loop on the status and I felt I was in very good hands. When I picked up my car it looked brand new and was detailed inside and out. I highly recommend this business.

I have used Bel-​Red several times over the years from fender benders to a custom restore. I’m always impressed with their body work & paint, fair price, they work directly with my Insurance company making the process painless for me/​wife. My 3 encounters were on-​time for completion, thorough updates throughout process, office staff is very professional and welcoming. I’ve recommended Rich and his shop to several friends and family over the years, the feedback is always positive.

I recently bumped my ’14 Civic Si into my relative’s metal trailer hitch, which left a few deep gashes on the rear left side of the rear bumper (*no damages to my relative’s car). In addition the damaged area had a minor bump from the plastic crunching. I could had left the damage as is, but for anyone who enjoys their car would understand any damage can be frustrating. I picked up my car today and was deeply satisfied because it was as if the damage never occurred. To summarize this 1^st experience with Bel-​Red Auto Rebuild… Goin through any sort of car damage isn’t the best of news, but the excellent customer service and quality of service by Rich (owner) and his employees and the interior/​exterior car detail led me to be a highly satisfied customer in the end. I highly recommend Bel-​Red Auto Rebuild if you need any car damage repairs performed.

Bel-​Red Auto Rebuild is by far best in class! This place takes great car of the customer and even better care for your car. Erik provided excellent customer service! Being that the repair was an insurance claim, Erik was very patient and was able to provide very clear communication in regards to the timeline and my insurance. Bel-​Red takes the headache out of the car repair process!

I recently brought my Yukon into them for rear end damage (this was an insurance claim subsequent to being rear-​ended). This was one of the worst customer service experiences I’ve encountered. I’m not even sure where to start, but here goes.
Let me also preface this with the fact that I appreciate the owner’s mother (Linda) for trying to make things right with me and my car. She was helpful and reasonable and professional.
This happened to be my 4^th time working with Bel-Red…and my last time. Erik, the shop manager, was rude, dismissive, abrasive and lacked follow-​up and communication skills. Even though he flat out told me he forgot about my car while it was in there (I appreciated that blunt honesty) and it sat unattended to for a couple of days, he didn’t return calls requesting an update, he didn’t proactively communicate the status of my repair and certainly didn’t treat me anything like a valued customer. The work was so-​so and way behind schedule.
If you absolutely have to go here, ask for Linda. If she is not available and you have to deal with Erik, make sure you get everything in writing. Then prepare to be frustrated.

Absolutely the best workshop in the Greater Seattle Area. Erik, the shop manager, held my hand each step of the way after I had an unfortunate head on accident with my Mercedes E55 AMG. He and his shop were able to make the numbers work with my insurance cap and did the job exceptionally well. I honestly feel I would have been told my car is totaled at any other place.
This shop is professional, clean, and takes your car from being an eye sore to look at and transforms it into a car that looks newer than ever! I have never seen my car look so beautiful. Thanks again guys. I will be returning for ALL future needed auto work. Well done Bel-​Red!

Like other people mentioned I continually had to call for updates. I mean don’t tell me you are going to call/​email me and then don’t. I seriously have issues with people who don’t follow through with what they say even if it is as simple as a phone call or email. 1^st time BJ claimed he emailed my husband but we found nothing anywhere even junk. Even verified he got the email correct… I gave him the benefit of the doubt and he was going to call me the next day if the gentleman responsible for the repairs was ok with the estimate. Heard nothing. Followed up the day after that and managed to get a vague response on timing of repair and nothing about responsible party (and I admit my bad that I forgot to ask), he said he would call when the parts came in, and nothing. All the while I’m being overly nice and apologizing but that I just wanted to get an idea so I could figure out logistics on picking it up due to our schedules. We waited and then finally my husband called a 3 days later and was told BJ was busy but would call after he got off phone. Hour later, nothing, and had to get a vague response from the admin saying that it was painted, just needed to be assembled and we would get back Wednesday (two days to assemble seems odd for a bumper, fender, and head lamp but ok)…Still no follow up from BJ and then husband went in to the shop Wed afternoon, was not offered to see the vehicle but it would be ready this morning. We got there, no BJ, and no offer of any sort of customer service type «wrap up/​warm fuzzies» to the repairs — just tossed us the keys… Overall the repair looks good… one little odd bump in a seam… But from what I hear they are pricey (I got no copy of the bill –probably because party responsible paid) so I would think there would be a better level of service if that being the case. I’ve worked with a lot of paint shops (family business & such) and so far the little cheapo shops have been way better than the few more fancy/​elite shops I’ve used… really too bad since I have two classics I need painted… won’t be here.

The best workshop in Seattle. Belred provide a very good service and high quality repair for the car. It is recommended for all. You may look for Erick for consultation. I worked with him for several times and highly satisfied.

I originally had high hopes about this location, I was SORELY shown otherwise. I spoke to their operator and was told to come on Saturday to have my car checked and could show up any time between 10 and 2, which I did no one was there. Made multiple phone calls to their emergency line, and after an hour of waiting a ERIC showed up. I was told he was there for an appointment and was told to wait. My friend spoke to him and explained our situation at that point we were told to take our business else where. Which we did if you want to be treated with respect and as a person go to Bellevue Auto rebuild which is next door. If not and like to be treated as less then a person go there. But don’t say I didn’t warn you!

Not very happy with the service. I continually had to call for updates on my vehicle. They often told me it would be ready next day, I literally heard that five days in a row. Each day I had to call to follow up. All in all my car was 1 week behind schedule. That week worth of rental car fee was not covered by them. Even though they said they would. I saw the charge on my account a month later inquired about it but haven’t heard back after three phone calls.
Additionally I found two door dings and one scratch on my left/​right rear passenger doors.
I would not recommend this place

We couldn’t have been more pleased we received from the level of service from Rich and his Team at Bel-​Red Auto Rebuild. They were able to help with the coordination of towing, rental car and repair flawlessly. Thank you!

I just got my car back from here and it looks perfect. I was backed into and needed a new bumper among other things including paint. They did a fantastic job. I even had a friend ask me if I bought a new car. BJ is a great guy and I’d definitely recommend this place. (They’re the one’s who work on Lamborghini’s so you know they’re good)

I was involved in an accident and this was one of the preferred car repair place for state farm. When I turned in my car for repair they told me 10 – 15 days for the work. After 15 days I did not get the car, they started giving the excuse for late parts delivery and told me that it will be done in another week. I waited for another week and again came another excuse that they missed out on a part and told me that they are getting it shipped overnight. The part never came over night and they again delayed it. I have not got my car back and they are not even sure when they are going to fix it. Poor service and no customer service. They never call you. .When you call them the person in charge is never available to answer and they hardly call you back. They just lie all the time. I would never recommend them to anyone.

Let me preface this with the fact that I appreciate the owners mother (Linda) for trying to make things right with me and my car. She is an absolute PEACH and I cannot thank her enough.
This happened to be my 4^th time working with Bel-Red…and my last time.
Finally the day came when they told me that my car was done, except for the exhaust which was still being shipped. Which I just didn’t understand because I dropped an exhaust to install on my car temporarily in order to minimize my out of pocket expenditure on a rental. They said they couldn’t install the exhaust because it was ‘bent’, which enraged me because I dropped it off a month ago. All in, my car had been there for over 2 months.
So, I told them to bring my car around front and center and I wanted to have a look at their otherwise finished product. The air bag in my seat wasn’t fixed, the trunk was in shambles, my factory spoiler wasn’t re-​installed, the car was dirty (not buffed/​polished like they said it would be) and the interior was caked with dust.
At that point in time, I told them to ‘load up my shit’ and that I was not leaving there without my car, regardless of it’s condition. They called the owners mom who had to whip them all into shape and she waived my deductible and I picked my car up at the end of the day.
Problems:
1. They charged my insurance company twice for the install of my exhaust system (both temporary and the one that I had to have custom ordered). I ended up paying for the install of my actual exhaust out of pocket.
2. They lied to me repeatedly about the status of my car.
3. The rear bumper/​trunk are not aligned correctly on the passenger side.
4. After my car was painted, it sat in a holding lot for 2+ weeks in freezing temperatures (which is GREAT for curing paint I here…)
5. Since they deep cycled my battery moving it around/​jump starting it presumably for a month+, I ended up having to have it replaced for $ 450
6. My temporary (OEM) exhaust wasn’t bent. They just didn’t remove my other exhaust completely and were trying to install it on the connecting pipes for an aftermarket exhaust.
7. While they were lying to me repeatedly, I was paying for a rental to the tune of like $ 350-​$ 400 a week.
Conclusion:
In spite of my extensive out of pocket costs incurred due to them lying to me, mistreating my car and delaying delivery of my car, I am not inclined to give them an opportunity to make it right as $ 1,000(ish) dollars isn’t worth dealing with them for another second, regardless of how nice Linda was.
I’d take them to small claims, but my time, energy and sanity are better served if I just eat the costs and trade my car in.
Tips for dealing with Bel-​Red Auto Rebuild:
1. Communicate via email, no voice
2. Have their work independently inspected before accepting it back
3. Demand to speak with Linda if you feel like you’re being mislead.
4. Don’t work with BJ. With a name like BJ, you’d think he’s a heck of a guy. I mean, who doesn’t like BJ’s? But in reality, you’re in for a good ol’ fashion skull fucking with this guy.
5. Just go find another shop. I have no experience with any other shop, but they can’t possibly have a bar this low.

I had multiple issues with this business. My estimator quoted 2 weeks for the repairs despite knowing that I’d received a previous estimate that quoted 3 weeks. Then, at the two week mark, they suddenly had problem after problem «completing» the repairs– took over 3 weeks and they NEVER proactively called me about the delay. I kept having to call back to see if I could pick up the car that day, only to be told that there was yet another delay with a part delivery or it was delivered but was damaged, or whatever excuse they had that day.
They said they’d arrange a better deal on a rental car (which I was paying out of pocket since my insurance policy didn’t include that coverage) — that didn’t happen.
They said they’d be sure to include my tire and rim in the estimate and have them repaired– 3 weeks later I get the car back only to realize they never fixed the tire or rim! I called back multiple times to schedule this repair– no return calls. Finally I get a hold of my estimator, he asked me to send him pictures so he could get the work order amended– I did. No call back for over 2 weeks! I call to tell him I’m bringing it the next day (Tues) and it needs to be fixed by Saturday. He says ok, but he’ll need to get the claim re-​opened because HE NEVER DID THAT WHEN I SENT THE PIX!
I pick up the car Sat after hours– no receipt, no invoice showing what was done, just someone’s empty coke can and trash in my car!!! I can see the tire and rim were fixed, but were the tires aligned, balanced, rotated??? No clue– I call back, leave a message for the estimator asking politely if these items were done. No return call– ever!
I finally call back and just ask whoever answered to look up my account. He acted like it was nearly impossible to tell me what had been done to the car, but he FINALLY found it (supposedly). Anyway, just terrible service, terrible employee follow-​through. The repair is fine, but not worth the hassle. I should have gone to the shop near my home that gave a true estimate of the time required for the repair and was very friendly.
This shop lives on insurance repairs, but act like you don’t matter as a customer if you bring in a Ford and not a Ferrari.

State farm recommended this shop. I could not have been happier ! Easy scheduling, great staff– (thanks Clark and John) and excellent work !!!

Horrible experience!
I had a car accident with my Mercedes. On 5÷10÷14, I Took my car for repair to Bel-​Red Auto rebuilds located at 1406 130^th Ave NE, Bellevue and received a preliminary estimate for $ 4823.58 which was submitted to my insurance. I was told that it will take about 3 – 4 weeks for the car to be ready. Since I didn’t have rental car coverage through my insurance, I asked them if possible to make the length of repair shorter, considering my status. The respond was negative.
My car was drivable. To expedite the work, I asked if they can order the parts ahead of time, and start the work, the respond was negative again. I felt no empathy from the staff in this shop. I felt disrespected.
Bellevue Auto rebuild and Bel– red Auto rebuild are located next to each other, even their signs are the same color yellow! I mistakenly thought they are talking about the same shop I got the estimate; therefore I decided to take my car to them.
After receiving the approval from the insurance company, I dropped the car at the above shop on 5÷21÷14.
A couple days after, they gave me a new estimate of $ 11 371,05 which was submitted to insurance. They also charged me $ 750 for deductible. I called many times during the month, begging them to expedite the work as I was paying for the rental car of my pocket; however, I never got any acknowledgement. The secretary was extremely rude to me. I asked for manager many times, didn’t get a call back. I had to call again and again to follow up… It was a horrible month for me. I called Mercedes dealer to express my dissatisfaction about unprofessional attitude of the staff and the shop they recommended to me. Once I told them I took my car to Bel-​red shop they told me that is not the shop they recommend and many people make that mistake for the similarity of name and location, but of course they never tell to customer they are not approved by Mercedes dealer.
Finally I picked up the car on 6÷23÷14. As I was driving home, I heard the road noise from the new passenger door that was replaced. A few days later I took the car back to be checked. I asked the technician to come with me for a ride and listen to the noise. Before even driving one block, he confirmed the noise and admitted that it is very annoying. He asked the technician to adjust the door, and he said he can’t think of anything else to be wrong.
The noise was extremely annoying. My car used to be very quiet and pleasant to drive. I called the Mercedes dealer. I decide to take the car to Bellevue auto dealer to get a second opinion about all the noise. the manager, felt so sorry for all I have been through. He offered a shuttle to take me to work the same day, and picked me up in 5 hrs. He checked the car thoroughly, took pictures of many things that Bel– red auto rebuild missed to install; about $ 660 value.
The vapor Barrier in the front door was not installed. The front door rivot, seal, front door mirror, trim panel, keyless lock, Belt molding, latch piece and the door sound pad were missing.
More importantly the airbag pressure sensor has a nick on it due to the accident which should be replaced for safety. For that crappy work, they charged my insurance over $ 11,000 plus my $ 750 deductible.
During the accident, the rear door was also damaged and replaced. Therefore, I believe all of the above would apply to the rear door too.
When I contacted Linda the manager, Without any apology, very rudely she said she will not pay my deductible and all she offered was to take the car back to be fixed. Obviously, first of all I do not trust that shop anymore and secondly, dealing with that shop and the way I was treated has put a horrible emotional impression on me that I cannot tolerate that experience again.
I question the quality of work and the Professional customer service of Bel-​Red auto rebuild and would never recommend that shop to anyone.

I have done business with Bel-​Red Auto Rebuild on two separate occasions over the past year, both times when my Audi was hit by other drivers. Plain and simple — I will no longer take my cars to any other shop to get collision repair or body work done.
Here is what I have experienced with my two repairs:
1. Excellent customer service. Communication was clear and to the point. They set the expectation up front when giving the estimate and let you know immediately if they find something that wasn’t in line with the estimate.
2. The work was extremely high quality both times. They have excellent attention to detail and use only OEM parts. I read a couple of reviews that complained about the price being a bit higher. Yes, the monetary cost is higher than Maaco or another big chain shop, but anyone who has had body/​collision work done to a vehicle understands that you get what you pay for, and in the end it comes down to value. Is it worth a few hundred bucks to get the job done right the first time and be completely satisfied with the result? Not even a question in my book. They also guarantee their work with a lifetime warranty.
If any of my friends/​family ask for a recommended body/​collision shop, Bel-​Red will be the only shop I recommend.
If you make the wise decision to take your vehicle their, ask for B.J. — he’s the man!

If you want to feel like a hustled chump, take your car here.
My car was keyed by a stranger while I was on vacation. I was promised my car would cost about $ 2,000 to fix and take about five days.
I heard over and over, «It’ll be done tomorrow» or, «We broke a bunch of clips – oops…oh no, we lost the new clips… it’ll be done next week… I think it will be more than we estimated… we can’t get a hold of the insurance company». You get the idea. Repeat three times.
For five days my car sat disassembled with no work progressing. Two and a half weeks later (I was taking the bus and begging rides from friends) my car was finally done. They hit up my insurance company for about $ 600+ more than the estimate. Hmmm.
They said they’d make it all up to me by washing, detailing and waxing my car. Really? I preferred a cash discount for all the hassle and asked for it, but no dice. As for the wash, the roof was filthy, you could write in it. The detailing was just a vacuum, and well, the waxing was apparently not the whole car. How could they have waxed through a filthy roof?
The body work looks nice, thus one star, or I would give them zero.
Bel-​Red I will not be back and I’ll warn my friends to stay away, unless of course, they enjoy feeling like a chump.