Autohaus Vick Inc

They don’t return phone calls after several attempts, did a poor install of the brake rotors, underestimated the service time by 3hrs, and their loaner car was stalling and choking, ironic since this is a repair shop.

I don’t understand the low ratings. We’ve been bringing our cars here for years (VW & 2 Volvo’s), they used to do free inspections in the spring and sometimes the cars would need minor things maintained, other times a clean bill of health. My husband has brought his car for «noises» and they’ve assessed the car free of charge. Always cheaper than the Volvo dealer. Anytime my car has needed something, they explain what’s going on, what is urgent, and what can wait; they let me make the decision without pressure.

I made an appointment to have my oil leak looked at and Tom told me after an hour or so that I need a new cover gasket and that it would cost me $ 350! I called Carter motors in Ballard and they tightened the bolts and cleaned up the oil for NO CHARGE! To this day it is not leaking!!! I’m never going back to Autohaus in Bellevue!!!

I posted a very positive review about Autohaus Vick last week & Unilocal didn’t post it. Not sure why? When I get good service I like to take a few minutes & say something positive when people deserve it.
Anyway, Tom & Rod have taken great care of my 08 GTI & my 1996 BMW 328 convertible, & my old YUKON.
So thanks guys, we’ll see you soon on my GTI — 60K service.

Not sure why I haven’t written a review for this place and I am totally floored by the low ratings since I have always had great service.
As a Jetta owner, I am prepared for the fact that they tend to be somewhat unreliable, especially after 13 years. Most recently, I had my car taken in for an oil change at another place — they told me I had a number of issues with my car. After going to Autohaus Vick and explaining what the other place had told me, I found out they had been incorrect. Autohaus Vick saved me a ton of money and they never once tried to con me.
The service took longer than I expected, but they kept me informed the entire time of the progress. I had taken my car in here once before and again, was never conned into something.
I recommend Autohaus Vick all the time and I really do appreciate their service!

Took my 73 VW Camper there twice. I should have learned the first time. They overcharged me and did things that didn’t need to be done.

My husband and I took both our cars here for years, even though I was never particularly pleased with the service. They were cheaper than the Volvo dealer, which kept us coming back. After our last experience, though, we won’t be going back. They kept my car for six business days, couldn’t figure out why the car would barely start, charged me more than $ 500 and ended up making my car worse. I took my car to the Volvo dealer the next day and they had my car completely fixed in less than a day.
Even before this last terrible experience, their customer service is terrible. Every time we took our cars in, we had to call them in the afternoon to get a status on the car. More than once, we picked up our cars and the next day the service light came on (and Autohaus wanted to charge us another $ 90 diagnostic fee to turn off a service light they should’ve turned off in the first place!). Their hours are completely inconvenient — you can barely drop you car off before 8 a.m. and they close at 5 p.m. Monday through Friday. I work in Seattle and had to take a day off from work every time I needed to take my car in for a simple service. Needless to say, neither my husband nor I take either of our cars to Autohaus Vick any longer.

Had bad service experience. Seemed they didn’t know what was wrong with our car so just kept changing parts till the problem went away… very expensive way to fix a car. We got a refund and had the install our old parts back on. Took it to the dealer for repairs.
and as for the check engine light. same here as well! What are the odds?

Too expensive. The other Unilocal review says their check engine light came on shortly after service — the same thing happened to me. I won’t be going again.

WOW. I’m totally surprised by the high ratings that this shop received. Maybe I was the only dumb one that they tried to con. I brought my jetta in here to get just a 60K tune-​up. At first, everything was good until I received a call from one of the mechanics indicating that I needed other stuff fixed since my check engine light came up — a wiring in my engine that wired to my ignition needed replacing and it would cost me $ 100 for them to do a diagnostic test to find out why the check engine light was on and when they located the problem it was another $ 200 on top of the $ 400 tune-​up. I complied and authorized them to do it. After two days of them having my car (they had to order parts).I came back in to retrieve my car, as I paid $ 700 to the shop and drove off the lot — my check engine light lit up and I called the shop and told them that my engine light came on again and I thought they had fixed the problem. The person on the other line said «We’re not doctors here, as soon as you take the car off of the lot, its not our problem anymore»! I was soo appauled with the response that I received that I vowed to never come back and will let everyone I know about the service that I received here. Here’s a word of advice, don’t go here…

Definitely the best VW mechanic I have used in the Seattle area. Sure, it’s expensive, but that is the reality of owning a German car. Their estimates have always been accurate.

Good place for German car repair. Expensive, but they always fix it the first time, and still cheaper than the dealer. They’re always right on with cost estimate, so no surprises.