AmazonFresh

Amazon Fresh does the same thing every time. They deliver things late or not at all, it never works out the way you expect, you call to complain and they refund the entire cost. Because they refund it, you move on and you’re not that upset, but every time you use them, it seems to happen again, and again, and again…

I have been using Amazon Fresh for several months now. I really liked them in the beginning, but the availability of the products that I buy on a regular basis have gone down and prices keep inching up. I have already decided that I am not going to renew my membership next year.
Looking back on it, I think that before they implemented the $ 300/​year fee they were still in impress mode (the service was free for prime members), but now that they have us all locked in they don’t care so much anymore. Example, I order red lettuce. It used to be that I would get what you expect. Now, the head of lettuce is literally smaller than my hand. I took a picture. Things like this keep happening.
Also, they have taken away the ability to review a lot of the items, I wanted review the kale salad that is really a cabbage salad (because they discontinued the very yummy salad that I used to order a few of each week) but can’t. I could go on and on… I am usually very tolerant about the little mishaps, broken eggs (in the same bag with the milk, seriously), and random substitutions but today I am shopping again and looking at the steak, trying to get something not too expensive to grill. The skirt steak is $ 30.38/lb… Strip Steak $ 35.99/lb Bone in rib steak $ 28.59/lb. It’s possible that this is fancy steak, but there are no «normal» options.
The prices keep going up and they keep removing the affordable every-​day options.

i saw an Amazon shopper at PCC standing by the eggs picking his nose. it was so gross. i will never use them.

What a rip off! I’m sorry but this is not worth $ 299 a yr. In Southern CA there are several other options to use for grocery and organic box deliveries without paying an outrageous membership fee!

I used to be a proud customer of Amazon Fresh. Compared to the rest of the services available in NYC — it seemed a welcomed newcomer.
Until you feel like the David in a Goliath situation.
Fact is, you are dealing with a BEHEMOTH of an organization that doesn’t really care if you get your groceries or not — because the recourse after paying $ 300 annually in fees — is that if your groceries get sent to SOMEONE ELSE — you have to reorder and fork over your money to Amazon anyway. There isn’t much they are willing to do.
I have already have had multiple instances of where the delivery people have delivered to wrong addresses. Multiple instances in which I wait for availability of certain items — to have them not even be delivered at all. The delivery people are never the same person twice. Their email notifications are NOT consistent. Their website marks things as delivered that aren’t. For a huge tech company like Amazon — this is kind of incredulous.
Especially when you have to make a $ 50 minimum purchase order, and wait anywhere between 24 – 48 hours for items to be made available.
So the fact this HUGE company delivered my groceries erroneously several times, while asking me for hundreds of dollars every year for the convenience to be inconvenience is startling.
To add insult to injury. When you speak to customer service, you feel you’re speaking to automaton robots who read from a script. They make you feel like they care — but in actuality, they just want to get you off the phone. Extraordinarily disingenuous to circumstances where they make mistakes constantly.
Because they can. You are you — and they are Amazon.
I cancelled today. Not worth the hassle — not worth the price tag.

As a proud owner of a circa-​2000
mug, I admit to being a little skeptical that online groceries could actually succeed. It figures Amazon would be the ones to figure it out and make it an improvement.
The downside of online grocery services are plenty: you can spend just as much time shopping as at a regular supermarket, except without the ability to select decent produce. Or you have to wait around for the delivery. Or the delivery fee is too high, or buried in uncompetitive prices of groceries.
I’ve been regularly using Amazon Fresh since last fall, and they’ve nailed the formula. Once you order a few times, you can pull up past items, or when you search, past purchases appear first in the search results. If I’m not doing anything special Ina given week, I can knock off my grocery shopping in 15 minutes, sometimes less.
The produce has been consistently good, and I like how the site features in-​season produce, so you’re not stuck with sad strawberries in winter.
The prices are comparable with my local supermarket, and while they don’t have everything, they come close. The do have a super assortment of higher end items, like Bubbies’ sauerkraut (a personal favorite) and bakery items from Macrina.
Delivery is convenient! I like to order pre-​dawn delivery and wake up to my groceries. Only once have I been woken up by the truck, and it wasn’t being overly loud. The subscription price is actually a bargain, especially when you consider it includes prime shipping on Amazon, and the video streaming. For me, the time savings is easily worth the cost.

AmazonFresh is still great. I have issues with the $ 300 annual fee for being a member but overall it is probably worth it.

So my wife is out of town & the idea of heading to the store with 3 kids for groceries has been scaring me a little. So, I signed up for a 30 day free trial from Amazon Fresh. Went «grocery shopping» on my couch at 10 last night. Then we came home to their green bags on our steps this afternoon (& it’s Sunday!). My biggest concern was the quality of the fruit & it was all surprisingly great. Even better than the stuff I have to dig to find in the berry section at Safeway. Plus most of it was the same price or less. (Formula alone was $ 5 less). So less money, great produce (atleast this time), (supposedly can be ordered in the morning & arrive in time for dinner)…and it was like grocery Christmas for the kids. All that to say. Mind blown. #merica

I love love love Amazon fresh! I honestly just started using it for convenience I hate grocery shopping there’s alway too many people and I spend way too much time and money.
First let’s address the $ 299 issue that people complain about… I order once a week so that’s $ 5.75 each delivery. I’m saving at least 1 hour (and that’s a modest estimate) a week in time shopping… My time alone is worth that much. They also have fairly competitive pricing especially in organic, natural and gluten free. Overall it sounds like a lot of money but in reality it’s not. You also get all the benefits of Amazon prime, movies, 2-​day shipping free… That’s not even factored into the $ 5.75 per delivery.
Second, all of the packaging is reusable. You just put it out and on your next delivery they pick it up. They do no joke around with food safety. I worked restaurants for a long time and I still like to maintain high standards at home. Everything is still at proper temp on arrival, might be different in the summer, but no issue with food quality or freshness.
Third, the unattended delivery is awesome!!! I get the pre down delivery and wake up a little bit early… My groceries are always ready to go for me on my porch.
Overall I find so much value in time and resources saved that it is totally worth it. The only thing I wished was better was the app, it makes it difficult to browse new products. However it makes reorders sooooo easy! I look forward to my delivery every week it makes it easy for me to keep my kitchen filled with healthy foods, eat out less (like never lol now at least) and I save money. I LOVE AMAZON FRESH

I really really wanted to be able to use this service. I love the range of products they have. I wasn’t too happy with the $ 299 a year, but I couldn’t find anything else with the equivalent range of online products near where I live.
However in my previous 2 shipments from Amazon fresh there were three products that were unusable:
1) Potatos that had completely sprouted
2) Arugula that had molded
3) Tillamook cheese that had dark green mold
In all cases, this happened before I opened the product and before it should have expired.
I can understand that stuff happens from time to time. But now I’m worried if the refrigeration is a problem. Because I have never seen just dark green mold on unopened cheese that expires in 5 months (which I just received the day before and kept in the fridge). In the cases I mentioned I was able to very obviously tell that there was an issue. But what if it wasn’t obvious? The Pikes Place Salmon I got from Amazon Fresh had a very strong smell. I have heard that it means the fish is not fresh.
Anyway this has made me a little paranoid. I don’t plan on buying anything else that requires refrigeration from Amazon fresh.

I used to love them. I do not like the new fee of $ 299 per year. Will no longer use them.

Summary: the $ 299/​yr cost for Amazon Fresh Prime won’t eliminate your need to visit your local supermarket.
First let me say that I really liked Amazon Fresh. As a long time user I watched changes to the service as they experimented with the Seattle market. The selection wasn’t always there but it was convenient to use and it was not uncommon for us to have 4 – 6 deliveries at our house each month.
Over the years the produce that was delivered went from surprisingly good to being okay and borderline returnable. Amazon was always great about offering refunds when something arrived subpar and it really didn’t happen often. (in the early days I would have given produce 5 stars but now I would give the produce quality three stars)
Prices were never the big reason for ordering from Amazon Fresh. Sometimes where were some good deals to be had but generally I could probably have saved a little money buy going to the local supermarket. The big benefit was the time savings and convenience of having everything delivered. (two and half stars for the price (excluding subscription fees))
Convenience is where Amazon Fresh rocks. Ordering your groceries online and having it show up the next day is wonderful. I much rather have bulky or heavy items delivered. Frozen goods were packed in coolers with dry ice and I never had any problems with melted ice cream. (4 Stars and I would go with five if the selection was better)
Selection was never great. Some really basic things were sometimes hard to find but local specialty products were available. For example, many PEPPERIDGE FARM cookies weren’t available. I also ran into the same problem with things like brown and serve sausages where the turkey or maple variety would be available but not the original flavor. Or PROGRESSO BREAD CRUMBS ITALIAN 24 OZ. However, the deli cheese section was quite good compared to my local supermarkets. I still found myself going to the local market on a regular basis to pick up the things Amazon Fresh didn’t carry. (two stars)
So why the low rating? When I started using Amazon Fresh we had to order $ 100 of groceries for free delivery and if you ordered at least $ 300 the month before you could get free delivery for orders over $ 50. They then changed that to $ 50 with no monthly minimum. We easily spent over $ 300/​mo on groceries so I never had an issue with the monthly minimums or filling an order basket. News came out that Amazon was going to raise rates. At $ 299/​yr for Amazon Fresh Prime (which includes Amazon Prime) is a bit steep for a service that lacks the selection to eliminate the need to visit my local supermarket on a regular basis. Considering Amazon Prime is $ 99/​yr then I could say that to use Fresh you are paying an extra $ 200/​yr or almost $ 17/​mo for home grocery delivery that will not eliminate your trips to the supermarket AND you’ll pay a little more for each item AND produce is just okay quality. It just doesn’t make sense. If the selection was there which meant I didn’t have to drive to the supermarket except on that rare occasion and prices were at least equal to what I find at my local supermarket then I would pay the $ 17/​mo premium for the connivence.

We really enjoyed Amazon fresh. In fact we would have been willing to pay a reasonable delivery fee, or even a «reasonable» subscription fee. But, $ 299 a year is just WAAAYYY too much. I suppose the influx of tech yuppies into Seattle makes them think they can charge that much. But seriously, the prices aren’t competitive to begin with. The price cannot outweigh the convenience factor. Unless you are über wealthy, in the witness protection program, or a celebrity hiding from paparazzi, it’s not worth it.

They just added a requirement to purchase a $ 299 membership to use their overpriced service. I already had too many problems with them not delivering on time or taking out items from my order without telling me. This is the last straw. I will not be using amazon fresh anymore, I don’t know how they think they will retain any customers with this requirement when their prices are well above local grocery stores. Goodbye Amazon Fresh

I loveeeee Amazon fresh, well I honestly love amazon in general. I don’t drive so many times going to a store is like going in a huge trip. With amazon fresh, I order the food at night and the next morning (usually) I have the delivery. I haven’t had any bad experience at all with Amazon fresh, every guy that has showed up at my door to bring me the groceries was great, and I had guys that knocked in the door instead of ringing the bell (which for moms with kids sleeping will be greatly appreciated!).
Yes Amazon fresh is not perfect. They don’t have everything (they barely have uncooked beans, Hispanic food, wheat bran) but they have the basics!!! Something’s are more expensive like a gallon of milk (which I get it is heavy, occupy a lot of space and u have to keep it cold). And they don’t accept coupons
I still love Amazon fresh, right now I don’t pay for delivery which I love, but honestly I don’t think I will still use Amazon fresh if I have to pay for deliveries when I’m already paying for Amazon prime membership.

Amazon scam– Amazon renewed my Prime and added Fresh without my consent.

Since then, I used Amazon fresh 10+ times, and the stock issue was never a problem again. The produce was not as good as its competitors but Amazon fresh consistently offered the lowest prices and fastest delivery slots.

Works great, until it doesn’t. Scheduled delivery for 8 – 9, 9:15 rolls around, call Amazon only to be told «Oh they’re running 30 – 60 minutes late.» Would have been nice to know that, but ok. Well now it is 10:10 and I’m missing work waiting for them to show up, because unattended delivery is not offered at my address. Will not use again.

I’ll say this — Amazon Fresh has been a lifesaver since I had my first son. When I was too nervous to take him out the first few weeks of his life, Amazon Fresh was incredibly valuable to use. It still is now that I’m pregnant again and have a toddler that still puts EVERYTHING in his mouth.
I’ll also say this — I had zero issues with Amazon Fresh up until a few months ago. Orders that are hours late or canceled due to driver mishaps. Missing items. Items delivered to me that were meant for someone else’s orders. No notifications that some items that I ordered won’t be delivered because they weren’t in stock when it said they were when I ordered them (I was refunded for those items automatically, but nothing told me they weren’t coming). For this service to belong to Amazon and with how seamlessly they run the rest of their sites & services, I’m surprised at how hit and miss this service has been in the last 3 months or so. It seems their quality control is declining.
But that being said, the service is still really helpful for those who have busy schedules or lifestyles and can’t seem to find the time to carve out a huge grocery run. Prices are pretty competitive, sometimes much higher, sometimes much lower. I also like how you can purchase some items that are found on
— that’s really nice.

BOOOO Amazon Fresh for changing the minimum order on their customers.
Last week it went from $ 35 to now $ 50. We already have to pay the $ 299 fee for the service and now having to spend more on weekly dairy, veggies, and meat means freezing items or over spending and wasting food?
No bueno Amazon Fresh.

LOVE!!! Great service, never disappointed and I don’t have to be home for the delivery! Plus I can order heavy items that I don’t have to carry ;)

Placed my first Amazon Fresh order recently thanks to a Citi Bank VISA promotion they had. The freshness of the food is outstanding– items are delivered with a large shelf life. Amazon Fresh has a great variety of quality items that are hard to find in local stores. Prices are high –but with the promo they were fantastic– but it is very nice to have items delivered to your door step or inside if you are home at the time.
For items like cases of water, gallons of milk, ect this is a nice treat. If left on your door step, items are in insulated totes with dry ice to keep the safe.
The biggest concern I have though is if you need to change your delivery window you have to cancel your order and replace it– surprising with todays technology it can not just be a click and change.

I don’t use this service every single week because it is a little pricey but I will say that it’s just saved my bacon on more than one occasion!
I use it for things like dinner parties, groceries when I’ve been traveling and can’t get to the store before it closes, sending my boys treats remotely when I’m away and for kids birthday parties that I’ve forgotten about and don’t have time to shop for.
I do wish pricing was a bit more competitive on bulk items but overall it is a great, reliable service when I need it!

Amazon Fresh has vastly improved over the past few years — better food selection, produce quality, timeliness, and prepared foods from local restaurants. Their online ordering is super easy, can usually get the timeslots you want, and variety is generally good. Pricing is on the higher side but not ridiculous and delivery is now free at $ 50.
Recently, I’ve started to use their prepared foods for dinner and some are really great, especially the Cactus selection (enchiladas, black beans) and Pasta & Co (the fresh pasta and Bolognese sauce is fantastic, also the tomato soup and the Chinese vermicelli). Seafood selections are also good such as wild salmon.
You can even add top items from regular Amazon to your order, from toys to printer paper!
The main issue with Amazon Fresh — in particular the prepared foods — is last-​minute availability issues. While getting better each time, you just can’t always count on items making the shipment and often find out the day of delivery when it’s too late. This makes it hard to rely on Amazon Fresh for dinner if you’re going to have a busy day at work with no time to pick up missing items. Even 24 hours notice of missing items would be helpful.

My husband and I tried Amazon fresh about a week or so ago and we love it. Brings lazy to a whole new level and I am on board. I hate going to Safeway, which is barely a mile from my house because parking sucks and so does shopping.
I wasn’t the one that ordered the products online, it was my husband. It seemed pretty easy and as long as you know what you want and have a general idea of how much it costs in-​store, so you’re aware if you’re saving $ or not. Since the hubby ordered, we mostly got processed man food (potstickers, chips, pizza rolls — okay that was me), but he did sneak in some veggies and fruit.
The delivery was quick. We got everything the next afternoon. The packing was odd, as they sent us about a hundred different bags and containers with an amount that seemed to fit into just one container. ?
This is definitely a great service if you need to re-​stock the fridge and just can’t or don’t want to go to the store. And maybe play with the dry ice that comes in the cold containers… ;)

Lovin it so far! Makes life a lot easier.
I’ve placed two orders so far and plan to place several a month. One for over $ 300 and I received everything in good condition. Next order was only $ 50 but still free delivery.
Items are priced well and I love that you can buy things beyond groceries. Like I got an ergobaby insert. Didn’t expect to find that on a next day delivery.
Happy customer.

I love Amazon Fresh. I love Amazon Fresh so much that I refuse to move to a zip code that they don’t deliver to, and luckily for me they deliver to many zip codes.
I hate everything about grocery shopping. I see it as a huge chore that I rather avoid at all costs. Amazon Fresh makes it easy. I can shop at my convenience. I can support local Seattle businesses without fighting traffic or trying to find parking. They have a huge selection of non-​antibiotic beef and chicken, fresh fish, and lots of premade meals for those lazy nights.
They deliver everything in either totes or bags. Items that require refrigeration are kept in insulated totes with ice packs. You can arrange to be home during the delivery or have them drop it off unattended. My only recommendation if you pick unattended is to make a quick check with them first and see if they have any problems with theft in your area. Apparently people are known for following the Amazon Fresh trucks into certain neighborhoods and then stealing the food once the truck leaves. It has never happened to me, but it did happen to one of my friends. Amazon made it right by her and she now opts for attended deliveries.
The convenience and selection are well worth it! Love Amazon Fresh!