Advantaclean

Had a water leak. Advanclean came out right after the plumber finished the repair, made a containment room and overnight the area was dry. I had a previous water leak and hired a different drying company who took days longer to get the area dried out and charged me 3x a much. Advantaclean is who I will go with in the future if I ever need this service again.

We definitely did our research before choosing AdvantaClean. We interviewed three companies, had two in-​home estimates, and felt safest with Terry.
The AdvantaClean team helped my small family of three with clean-​up in our attic this year. Terry was extremely thorough, and communicated clearly with us throughout the process. He came to our house same day for our estimate — and it was on a SATURDAY! Our home was left cleaner than when the project began. We are very satisfied with their work.

10/​26/​2013Edit «
Matters on what is important to you. For me, communication is critical for a positive experience when hiring someone from the outside to do work in a home. The work was done well and they were quite pleasant when coming to my place to look at the problem and talk up their company. However, once they got the first 50%, the horrible experience began.
Communication was poor, inconsistent, and reactive. I was not told when I could go back into my house (chemicals are not good to breath in, was told to stay out until told to go back in), I was not told why the drying machines were there longer then planned, I was not told when the project was completed and the company lost my keys. Also, I was told multiple times by multiple people, Jeremy and Jessica, I would be given an immediate call back. Guess what, I am still waiting for those call backs.
If this is what you want for your experience, call AdvantaClean.
UPDATE: 4÷3÷2014
Advantaclean did not leave a single voicemail. In fact, once I hired them, I needed to call five times before I was given a call back/​response.
Advantaclean picked the locksmith for my locks. Once I got the quote I attempted to call Advantaclean. They chose not to respond.
Once I put a negative rating on Unilocal,I received multiple emails/​yelp private messates from the owner asking me to removal the rating for their poor communication, customer service, and losing the keys to my home. The owner felt he did not deserve a one star rating. I wonder if this owner does the same thing when he gets a higher rating then he feels he deserves.

These guys are the best! Terrry leads a great team and goes above and beyond to take care of anything you need! They took care of me 100% during a time when I was panicked and stressed about a mold problem from a bad tenant in my rental unit. They even had a massive emergency at Bellevue Square on the same day and still made it out to my property to assess my needs. They were super fast, reliable, clean, did excellent work, and even followed up to make sure all needs were met. In addition, they referred me to a contractor to do the wall put-​back after the mold issue was addressed. These guys did great too, but what’s extra awesome is that Terry called to make sure those guys did a good job as well. Totally unnecessary, but much appreciated. He absolutely cares what work is attached to his name and company. Awesome work guys! I hope I never have a mold or water problem again, but if I do… you are on speed-​dial. :) Thank you!

I would like to offer the highest praise for Advanta-​Clean; especially Terry Thomas and Jeremy Wlazlak. I called Advanta-​Clean after we had a major flood a couple days before Thanksgiving. Jerry, along with Jeremy, came out ready to work that very minute. They worked tirelessly, even removing sheetrock, cabinets and other debris. All their service personnel were courteous and knowledgeable about the process and we could not have gone through the horrible experience without them! I have recommended them to other families in the neighborhood that also experienced flooding, and will continue to sing their praises every chance I get. Terry’s contact information is:
Terry Thomas
AdvantaClean of the Eastside
Phone: 425−649−0600
Cell: 425−420−5067

My condo has mold problem in the bathroom and bedroom closet. And need the inspection ASAP. I called up several companies, but none of them give me response or able to fix the problem. I called Advantaclean since they have good review on Unilocal.Terry and his co-​worker, Jeremy are very nice! They showed up on time and did the inspection with details explanation. They schedules the appointment right away and finished the project within one day. He gave us a estimate of $ 2184 + tax, but end up paying for $ 1800 + tax since the work was not that complicated as predicted. He gave us a discount. There is a saving of $ 384! Really appreciated for their work! Recommend for those people looking for mold company! They are responsible and integrity!

Terry from Avantaclean was very prompt in scheduling a time to take a look at the attic space needing attention. He followed up afterward and then scheduled the work to be done quickly. I am a realtor and he helped make the transaction smoother with good customer service skills towards my clients.

I called due to a leak in my basement during the heavy rain. I was comparing them to servpro on price. I used servpro in the past and liked them well enough but they were charging a ton to clean up. I called Advantaclean strictly based on Unilocal reviews. The lady that answered the phone was nice enough. She did tell me they had a fee for estimates. I asked her to waive it based on the fact that Servpro didn’t charge and she put me through to Terry, the owner, who waived the fee.
Fast Fwd to the date of the appointment, I was waiting for him while talking to another contractor and realized he didn’t show. I called him and it seems we might have miscommunicated the time. No big deal. He still came down knowing that I had a tight time box.
All in all, the job they did was great. The crew were great guys and I knew I could trust them. They ended up having to stay extra days just to make sure everything was dry as we were still trying to seal up the outside of the house. The cool thing was, they didn’t charge me for it. They did have a few miss communication issues with my tenant, which is why they’re only getting 4 out of 5 but I will say this, in the end, a team shows they’re true colors in time of crisis. These guys really came through for me and stuck to their originally quoted price even though they could have easily charged me more for having to wait longer. I will definitely use them again. Terry, the owner is a great guy and will give it to you straight. Just be sure to firm up the times with them so you don’t run into the scheduling issues we had.
All in all, great job!

I love these guys! They put my stress at ease! The Mold Remediation was explained clearly, and all went according to plan. I bothered them with so many questions and they answered them all professionally! Greg called me whenever there was something questionable during the process & Jeremy was nice enough to pet my huge dog! LOL it was awesome! I’m so excited and happy w/​my mold free home now! I would totally 100% recommend them!

To the company’s credit, they reached out to me, both through Unilocal and my email address, trying to make it up to me. I appreciate the effort. Hence the 3 stars for this rating. However, I don’t remove any of my Unilocal ratings, and I did specifically note in my previous review that my rating was not about their actual service.
I don’t write random bad reviews with no reason, so here’s what I have to say – I scheduled the appointment about two weeks prior to the actual date. It’s not like we just sit around and wait for the appointment to come. We have other things to do. We planned around to make sure we can make it to the 2pm appointment. It’s not me, the tenant was there, my mom and her friend were there, all waiting. When nobody showed up, I called and asked, and all I got was a response that «they are not available today». No other explanation, no taking responsibility or owning up to the mistake she or whoever made.
Now I don’t know what really happened to the scheduling aspect of my appointment, whether it never showed, or it was marked as «cancelled». All I know is I made the appointment, and I did NOT cancel it. I don’t know about your business, but I think scheduling is a very important part of it. I’d assume whoever does the scheduling should be good at it, it’s her job after all! What would have made the situation better is if the girl admitted right there right then that she made a mistake. Maybe, just maybe, I would’ve rescheduled.
Here’s my other complaint. The appointment, or no appointment, took place on March 7. The company reached out to me over a month later. It takes someone over a month to look into a scheduling mistake???
Again, I appreciate the effort, but what’s done is done. I paid $ 400 for someone else to come in and did an inspection. It’s not free, but he did show up.

We had a mold buildup that got into the ceiling and walls from a leaky roof and these gentlemen came out and did a fantastic job in not only showing us the leaky roof but also pulling all the moldy insulation out so we could see where the damage was. They even removed a hugs wasp nest for us under the roof.
I would highly recommend them for any job.

The classic ‘big rain’ resulted in overwhelming the home’s drainage system, and allowing water intrusion in the bsement. Not knowing where/​why water was coming in, and in distress we called AdvantaClean. We found their guys to be very organized, conscientious, thorough and they truly seemed caring about our predicament. With tenants in the house we needed immediate help to get the place emptied, all wet material out, and facilitate the drying process. Over the very wet Tha nksgiving holiday, and with business booming, we were even graced with the boss and fearless leader, Terry, contributing to their team effort of tearing out walls and flooring to save our day. The guys made several visits to check for additional water accumulation, and monitor fans and de-​humidifers until drainage repair could get started. Thanks to AdvantaClean’s fast work, we able to avoid the evils of mold and mildew, and are well on our way to full restoration. I highly recommend AdvantaClean!