They retrieved data from a 12 year old laptop that stopped working. I dropped it off at 5pm, the data was retrieved and ready for me to pick it up the next morning AND they asked for less than half what other shops in the area were charging. To top it off, they included the data in a 160GB slim external hard disk drive(the other shops asked me to bring a USB stick or my own hard disk) for free!!!(included in the price anyway)