Secretary Of State

I don’t think I have personally ever waited more than 20 minutes here, maybe fifteen and that was on a very busy Wednesday when they have their extended hours until seven pm. This could be because this office is totally off the beaten path unless you live and/​or work in the Belleville area but I do also find this staff to be more efficient time wise than most SOS offices.
With all the mail in and online options available now I think there are less people even having to come in. I like the option here to renew tabs with the self-​service station, that also saves more wait time for people who absolutely must do face to face. They even have a special CDL kiosk to make everything faster too. You can additionally purchase an instant title at this locale, handy. Because of this kind of specialization everything just has a place and a person rather than being the usual discombobulation. There always seems to be four people behind the desk as well as a floater on the floor directing you to where you need to be to prevent confusion and idling. That works for me. Added to all this is a genial atmosphere, I swear no one is your typical surly SOS employee at all!
This Secretary Of State office is so much better than others that my dad makes a special trip over whenever he needs to. That means a free lunch for me. Happiness. For that alone they are awesome in my book.

Every time I have had to go to the Secretary of State here while living in Michigan or the RMV as known in Massachusetts or the DMV as known in Maryland, I have had a minimum wait of 1 – 2 hours or more wasting ½ my day doing absolutely nothing but staring at the tv screen giving out safe driving info or carrying out that lame conversation with the guy or gal sitting next to me trying to pass time till being called to the podium. To be rudely answered to by some big fat lady sitting behind the counter at her government job.
Not here! Every time I have been here I had a 15 – 30 min wait time and was greeted by friendly and professional folks who saw to it that my issue was resolved fast and proficiently.
I live in Troy area and can go to the one in Troy, but I choose to come to the one in Belleville every time because they are nice, fast and efficient in what they do. The fact that both me and my wife works in the area may play a little part in mine visiting the Belleville one is there but I mostly come here because these folks are nice about it.
Unlike a lot of other government agencies this one is pretty clean as well.

Everything inside me wants to give this a bad rating, since it is a government owned public service building that ALWAYS has a queue and makes you wait.
However my experience when I came here was pretty good. I expected being 50^th in line, and to be there for a minimum of 2 hours of my life, sitting in a crappy plastic chair, then finding I didn’t have the right paper work, or didn’t complete something I had to.
The exact opposite happened, I went in on a Friday at around 2PM and there were about 20 people in there waiting in line. At first glance I was disheartened but quickly noticed the line moving, and there was a woman walking around assisting people with making sure all their required details were in order for whatever they needed. I was able to have her confirm that I needed nothing special other than what I already brought with me to register my new vehicle.
The whole experience was probably ~30−40 minutes of waiting, half of which I spent playing on my cell phone, and the time flew by.
Be aware, your milage may vary, I could have just been here on a good day.